Choose from 2 companies in Mexicali, Mexico specializing in Call Center Services services!

Leading agencies include Tri Source International and Redial BPO Call Center. A total of 2 Call Center Services providers in Mexicali, Mexico are ready to help. They serve clients such as Healthcare, Small Business and Medium-Sized Business. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Mexicali, Mexico is 752,579. Average local salaries are around $7,040, reflecting market rates.

Average starting budget
$150,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 2 profiles
Also specialize in
Sales Outsourcing (2)Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

R
San Diego, United States

Redial BPO Call Center offers a range of services to help businesses grow without the burden of onshore call center expenses. With nearshore capabilities, they provide 50% savings over onshore infrastructure and management costs. Their rates and expenses are also 50% less than in the U.S., making it an attractive option for small and medium-sized businesses. The company's modern technology infrastructure is integrated with advanced tools to support a wide variety of strategic goals and objectives. They offer customized solutions tailored to each business, ensuring complete control over their professionals. Redial BPO Call Center prioritizes cultural alignment, providing 100% accent-neutral workforce to cater to North American markets. This enables businesses to focus on running their operations while leveraging the expertise of Redial's professionals.

team of 101 - 250 people

8 years of industry experience

contact for pricing

min project budget $50k

T
Santa Clarita, United States

Tri Source International makes outsourcing simple by providing custom solutions and dedicated resources to solve specific challenges. The company's omnichannel approach ensures seamless execution, guaranteeing a top-notch customer experience. With its nearshore services located in Central America and the US, TSI helps great companies elevate their product/service offerings. Expert back-office support is critical for timely work product, while sales outsourcing provides aggressive teammates to boost brand equity. Customer service outsourcing offers a unique recruitment process tailored towards specific needs. By leveraging its unique resources, TSI enables businesses to focus on growth.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

min project budget $250k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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