Leading companies include CallTree BPO, Tri Source International, Nextdoor Solutions México, Voxcentrix and LM Call Center. A total of 11 Call Center Services providers in Tijuana, Mexico are ready to help. They serve clients such as Healthcare, Start-ups, Small Business, Business Services, Various industries, Travel and Leisure, Telecommunications, Finance and Banking, Small Business Owners and Medium-Sized Business. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Tijuana, Mexico is 1,976,786. Average local salaries are around $7,040, reflecting market rates.
Redial BPO Call Center offers a range of services to help businesses grow without the burden of onshore call center expenses. With nearshore capabilities, they provide 50% savings over onshore infrastructure and management costs. Their rates and expenses are also 50% less than in the U.S., making it an attractive option for small and medium-sized businesses. The company's modern technology infrastructure is integrated with advanced tools to support a wide variety of strategic goals and objectives. They offer customized solutions tailored to each business, ensuring complete control over their professionals. Redial BPO Call Center prioritizes cultural alignment, providing 100% accent-neutral workforce to cater to North American markets. This enables businesses to focus on running their operations while leveraging the expertise of Redial's professionals.
team of 101 - 250 people
8 years of industry experience
contact for pricing
min project budget $50k
Tri Source International makes outsourcing simple by providing custom solutions and dedicated resources to solve specific challenges. The company's omnichannel approach ensures seamless execution, guaranteeing a top-notch customer experience. With its nearshore services located in Central America and the US, TSI helps great companies elevate their product/service offerings. Expert back-office support is critical for timely work product, while sales outsourcing provides aggressive teammates to boost brand equity. Customer service outsourcing offers a unique recruitment process tailored towards specific needs. By leveraging its unique resources, TSI enables businesses to focus on growth.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $250k
APEX Call Centers offers a range of business services designed to elevate sales and customer experience. With over 5 years of experience in telephone services, APEX Call Centers has established itself as a top-rated award-winning BPO provider. The company's services cater to various industries, including those that require inbound, outbound, back-office support, and other specialized services. By outsourcing these processes, businesses can enjoy lower costs, higher service quality, and reduced risks. APEX Call Centers' customized approach ensures that each process is tailored to meet the specific needs of its clients. This allows companies to focus on growth while APEX Call Centers handles the more complex systems. The company's services include customer support, back office support, chat support, BPO solutions, and more. With a strong infrastructure and leadership team boasting over 100 combined years of experience, APEX Call Centers is well-equipped to tackle even the most complex systems. This expertise enables the company to provide businesses with efficient, consistent processes that refine their operations without overextending.
team of 101 - 250 people
8 years of industry experience
contact for pricing
min project budget $50k
1Click Contact Center is a pioneer in outsourcing services, providing exceptional call center services to small business owners and Fortune 500 companies alike. With over 10 years of experience, the company has built strong long-term relationships with its clients, delivering quality and consistency. The company's agents, management team, pricing, and state-of-the-art facilities make it the go-to nearshore contact center for outsourcing services. By partnering with 1Click Contact Center, businesses can expect a seamless customer experience, improved efficiency, and cost-effectiveness.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $1k
Baja Call Center Inc is a leading provider of call center services that can help businesses like yours elevate their customer service experience. By outsourcing your contact center needs to a nearshore call center in Tijuana, Mexico, you can enjoy increased efficiency and cost savings. The company offers a range of services including business services, customer service outsourcing, call center services, and sales outsourcing.
team of 101 - 250 people
9 years of industry experience
contact for pricing
contact for pricing
Motiva Contact Centers offers a range of services designed to support business growth and customer satisfaction. Their call center solutions are tailored to meet the unique needs of each client, providing multi-lingual and highly qualified personnel with comprehensive training programs. This enables companies to deliver more efficient and productive customer care services, driving overall success. With cutting-edge technologies and innovative strategies, Motiva Contact Centers helps businesses optimize operations, build loyalty with customers, and achieve growth objectives.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
CallZent is a trusted partner for businesses seeking exceptional customer support. With over 20 years of experience, CallZent empowers agents to deliver outstanding service through its multichannel Mexican call center. By outsourcing call center operations to Mexico, clients can expand their teams and continue delivering top-notch support. CallZent's customized solutions cater to unique client needs, driving business growth, loyalty, and success. The company prioritizes passion, excellence, integrity, and happiness in its core values.
team of 2 - 10 people
2 years of industry experience
contact for pricing
contact for pricing
Nextdoor Solutions México provides BPO and call center services to businesses, allowing them to reduce costs and improve efficiency. By outsourcing their contact center operations to Nextdoor Solutions México, companies can maximize their front office and back office support staff, leveraging the latest technologies such as interactive voice response (IVR) and predictive dialer system. This enables them to deliver high-quality services that meet each client's requirements, all while maintaining a significant reduction in costs. With Nextdoor Solutions México, businesses can take advantage of top-notch technological infrastructure supplied by world-class IT providers like Cisco, Microsoft, and Avaya. By choosing Nextdoor Solutions México for their business's call center outsourcing needs, companies can stay competitive in the market while minimizing operational expenses.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
CallTree BPO offers customized business process outsourcing solutions to help entrepreneurs and small-medium sized enterprises streamline their operations. Their nearshore model allows for remote team management, simplifying the process of working with a foreign provider. With CallTree, businesses can focus on core fundamentals while leveraging cost-effective services such as customer service, sales outsourcing, call center services, and more. These services enable clients to cut costs associated with office setup, insurance, hardware, labor, and payroll taxes, allowing for greater efficiency and profitability.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $10k
No description available.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
LM Call Center provides a range of services to help businesses grow, including customer service outsourcing, sales outsourcing, and call center solutions. With over a decade of experience, they offer affordable and efficient solutions that can help companies improve productivity and operational costs. Their services include lead generation, data analytics, and bilingual teams, allowing businesses to reach new customers and support their clients in multiple languages. By outsourcing thorough workloads to a specialized team of experts, businesses can focus on their core operations and achieve their goals. LM Call Center's commitment-free trial period and flexible pricing options make it an attractive choice for companies looking to outsource their customer service needs.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
min project budget $10k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Tijuana from 11 available options
Before contacting Call Center Services agencies in Tijuana, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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