Top 3 companies in Muscat, Oman that deliver Call Center Services services!

Leading agencies include BPO+, Techsculp and THIQA TECH. A total of 3 Call Center Services providers in Muscat, Oman are ready to help. They serve clients such as Retail, Technology, Healthcare, BFSI, Sports, Telecom, Finance, Education, Manufacturing and Consumer Goods. Population of Muscat, Oman is 1,090,797.

Average starting budget
$1,000
while min. project budget is $500
based on 3 profiles
Average hourly rate
$50
and starting from $10 / hr
based on 3 profiles
Popular skills
DellCiscoAmeyoSonicwallMicrosoftAvaya IncTech SupportHewlett-PackardData EngineeringE-commerce Platforms
Key technical proficiencies
based on found companies
Also specialize in
Business Services (3)Call Center Services (3)Web Design (UI/UX) (2)Sales Outsourcing (2)Content Marketing (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 3 matching agencies

B
Doha, Qatar

A leading business process outsourcing organization, BPO+ provides a wide range of services to global brands in the Middle East. With state-of-the-art infrastructure and best-in-class technology, they help clients improve efficiency, reduce costs, and gain access to cutting-edge tools without huge investments on manpower, technology, and skills. Their services include customer service outsourcing, call center services, sales outsourcing, and business consulting to technology services and operations management spanning across industry verticals in Banking, Financial, Healthcare, Insurance, F&B, Retail, and Technology.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

min project budget $1k

T
Muscat, Oman

Techsculp is a leading provider of comprehensive IT services, empowering businesses to achieve digital transformation. By harnessing the power of web and mobile development, data engineering, tech support, and digital marketing, Techsculp helps elevate brands through innovation. With expertise in e-commerce development, AI development, and more, Techsculp equips clients with the tools and strategies needed to succeed in today's fast-paced market. From uplifting brand identities to launching eCommerce stores, Techsculp offers a wide range of services designed to meet the unique needs of each client. By partnering with Techsculp, businesses can unlock their full potential and stay ahead of the curve.

team of 2 - 10 people

2 years of industry experience

rate $100 - $150 / hr

min project budget $1k

T
Muscat, Oman

THIQA TECH is a leading software development company in Oman that provides end-to-end solutions for businesses. The company offers comprehensive web and mobile app development services, including e-commerce platforms, social media optimization, and digital marketing. With a team of talented data scientists, developers, designers, engineers, and creative artists, THIQA TECH builds elegant and functional digital products that solve complex business problems. Their services include web design (UI/UX), advertising, search engine optimization (SEO), social media marketing (SMM), content marketing, email marketing, call center services, testing services, business services, and more. By leveraging their expertise in software development, THIQA TECH enables businesses to thrive in the digital landscape.

team of 101 - 250 people

5 years of industry experience

contact for pricing

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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