Top 7 companies in Prague, Czechia that deliver Call Center Services services!

Leading agencies include Mynd, CEE Insight International, Asistentka CZ (OsobniAsistentka.cz), Webhelp and Moje sluchátko s.r.o.. A total of 7 Call Center Services providers in Prague, Czechia are ready to help. They serve clients such as Fintech, Marketing, Healthcare, Business Services, Retail, Finance, Fashion, Tech Firm, Education and Ecommerce. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Prague, Czechia is 1,275,406. Average local salaries are around $19,650, reflecting market rates.

Average starting budget
$3,000
while min. project budget is $500
based on 7 profiles
Average hourly rate
$54
and starting from $10 / hr
based on 7 profiles
Popular skills
Artificial IntelligenceBig DataCloud PlatformCloud ComputingMachine LearningMachine Translation
Key technical proficiencies
based on found companies
Also specialize in
Business Services (7)Call Center Services (7)Customer Service Outsourcing (4)Graphic Design (2)Sales Outsourcing (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
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Found 7 matching agencies

W
Paris, France

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

D
Prague, Czechia

Daktela provides an all-in-one solution for customer care, enabling businesses to deliver exceptional service across multiple communication channels. With its cloud-based platform, Daktela helps companies manage voice services, emails, web chat, SMS, and social media in one place. The solution features CRM, real-time monitoring, automation capabilities, and more. By leveraging Daktela's AI-powered chatbots and machine learning, businesses can improve customer engagement, reduce costs, and increase efficiency. From small startups to large enterprises, Daktela offers tailored solutions for various industries.

team of 2 - 10 people

20+ years of industry experience

rate $50 - $75 / hr

contact for pricing

M
Prague, Czechia

Mynd is a leading animation studio that produces high-quality creative business videos and engaging e-learning content. With expertise in 2D and 3D animation, Mynd helps businesses tell their stories, sell products, and explain services through captivating animations. Their award-winning team of creatives uses smart storytelling techniques and original styles to create visually stunning videos. By leveraging video production services from Mynd, clients can convey messages clearly, engage audiences, and stand out in a crowded market. Whether it's creating e-learning content or commercial advertisements, Mynd's digital video production services ensure the ultimate user experience. With years of experience since 2014, Mynd has established itself as a go-to video content agency for businesses seeking innovative solutions.

team of 26 - 50 people

10+ years of industry experience

rate $50 - $75 / hr

min project budget $5k

C
Prague, Czechia

Comdata Czech is a leading provider of business services that transform the way companies operate. With over three decades of experience, they offer innovative solutions in customer service outsourcing, call center services, sales outsourcing, and more. By leveraging cutting-edge technologies such as artificial intelligence, machine learning, and big data, Comdata Czech helps clients streamline their operations, boost efficiency, and achieve exceptional customer experiences.

team of 26 - 50 people

30+ years of industry experience

contact for pricing

min project budget $1k

This company provides business services, customer service outsourcing, and call center services to help businesses grow. By delegating tasks to a team of virtual assistants, clients can free up time for strategic initiatives. The company helps entrepreneurs and business leaders focus on high-impact activities that drive results. With a team of skilled virtual assistants, clients can increase productivity and improve customer satisfaction.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

M
Prague, Czechia

Providing business services, customer service outsourcing, and call center solutions to improve client satisfaction. By leveraging their expertise in customer care and administrative management, Moje Sluchátko s.r.o. helps businesses like healthcare providers, fintech startups, and internet and television service operators streamline their operations. With a focus on individualized attention for each client, they offer services such as call center support, email management, social media communication, data analysis, and more. These tailored solutions enable clients to enhance customer engagement, reduce administrative burdens, and increase overall efficiency.

team of 2 - 10 people

7 years of industry experience

contact for pricing

contact for pricing

CEE Insight International provides a range of services to help businesses thrive. Their email marketing solutions enable companies to reach their target audience effectively. Market research services provide valuable insights into consumer behavior, helping businesses make informed decisions. Call center services offer efficient communication channels for customer engagement. By leveraging these services, businesses can improve customer satisfaction, increase revenue, and gain a competitive edge. CEE Insight International's expertise spans multiple industries, including business services, market research, and call center services.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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