Leading agencies include Euroanswer, vivaCALL, FSPGlobal, Bitech Company and Max Loads SRL. A total of 15 Call Center Services providers in Romania are ready to help. They serve clients such as B2B, Fintech, Finance, Technology, E-commerce, Tech, Telco, Banci, Turism and Retail.
And chose the best one! It‘s free and takes only few minutes
Found 15 matching agencies
8x8 provides a comprehensive suite of cloud-based communications solutions, empowering businesses to deliver exceptional customer experiences and keep agents engaged. The company's contact center and cloud communications platform offers integrated features such as voice, video, chat, and embeddable communications. With its commitment to reliability and security, 8x8 ensures seamless communication for teams across all industries. Its trusted technology partner ecosystem enables supercharged business workflows with Microsoft Teams and Salesforce integrations. By adopting 8x8's unified journey analytics, businesses can make informed decisions with end-to-end encryption and compliance standards. The company's global network and reach provide enterprise-grade communications and collaboration capabilities.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
IntelligentBee provides a wide range of services to help businesses thrive in the digital age. The company's expertise spans web and software development, mobile app development, IT staff augmentation, business services, customer service outsourcing, and more. By leveraging IntelligentBee's cutting-edge technology and agile approach, businesses can improve operational efficiency, enhance customer experience, and drive growth. From developing custom software solutions to providing 24/7 technical support, IntelligentBee's team of experts is dedicated to delivering tailored solutions that meet the unique needs of each client. With a focus on innovation, quality, and customer satisfaction, IntelligentBee is well-positioned to help businesses succeed in today's fast-paced digital landscape.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
FSPGlobal offers a range of services to support your business operations. Their call center services provide around-the-clock coverage for phone, email, live chat, and social media support. By outsourcing these functions, businesses can free up resources to focus on core activities. The company's expertise includes managing large databases, examining data, and creating customized solutions. Their flexible approach ensures that projects of any size receive dedicated attention. With a global presence and multilingual team, FSPGlobal is well-equipped to cater to clients across various industries.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
Valoris Center empowers businesses to thrive by providing a comprehensive range of services, including customer service outsourcing, call center services, sales outsourcing, and business services. By leveraging these cutting-edge solutions, clients can focus on growth, while Valoris Center handles the intricacies of client interaction management. This allows for improved efficiency, enhanced customer satisfaction, and increased revenue streams. With its expertise in managing various types of relationships with clients (B2C, B2B, large accounts), Valoris Center delivers tailored support that meets specific needs. The company's innovative approach enables businesses to stay ahead of the competition, drive growth, and achieve success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
A leading provider of innovative solutions, 4Service Holdings offers a comprehensive range of services designed to help businesses thrive in today's competitive landscape. With expertise in digital strategy development and market research, the company helps organizations stay ahead of the curve by providing actionable insights and tailored solutions. Their customer service outsourcing and call center services ensure seamless communication with clients, while their business services focus on delivering value-added support for companies across various industries. By partnering with 4Service Holdings, businesses can improve efficiency, reduce costs, and enhance overall performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Mercatus provides a range of services to help global companies scale better by taking care of their customers via an omni-channel approach. Their professional IT outsourcing team is based in Sofia, Romania, and Greece, offering flexible business delivery models from staff augmentation to full build-operate-transfer models. This allows clients to focus on their goals while Mercatus handles customer support through various channels. Additionally, Mercatus offers managed IT and outsourcing services, BPO services, B2B lead generation, CX services, outsourced customer and technical support solutions, and devOps services designed to enhance software delivery processes. The company is a cost-effective nearshore software delivery hub, enabling clients to quickly scale their delivery capacity. With its expertise in finding suitable IT professionals and implementing successful marketing strategies, Mercatus helps businesses build and optimize their software development centers.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $5k
Max Loads SRL offers a range of business services tailored to meet the needs of logistics and transportation companies. Their payroll services help with employee record-keeping, recruitment, and accounting, ensuring seamless operations. The company's call center services provide multilingual support, accelerating global expansion for clients. Data management services are also offered, catering to varied business needs. Finance and accounting services improve quality, accuracy, and timeliness of financial processes. By outsourcing to Max Loads SRL, companies can enjoy individual consultancy, high-quality standards, and flexible support.
team of 2 - 10 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $1k
At Eurozone Solutions, we help businesses transform their processes and operations to achieve excellence. Our team of experts provides managed services in IT, customer experience, human resources, and more. We are a trusted partner for companies across the globe. We offer tailored solutions that cater to your specific needs. With our expertise, you can focus on what matters most - growing your business. Let us help you achieve success through exceptional service and support.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Best-Call provides complete call center services, including telemarketing and customer support. These services help businesses increase their sales, improve customer satisfaction, and gain a competitive edge in the market. With Best-Call's expertise, companies can benefit from enhanced productivity, cost savings, and improved customer engagement. The company offers tailored solutions to meet the unique needs of its clients, ensuring seamless operations and increased efficiency.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
vivaCALL offers exceptional in selling solutions, promoting a team atmosphere based on caring and respect. Their core values drive decision making, inspiring passion for and commitment to partners. Practicing integrity and transparency, valuing creativity and initiative, they manage nearshore multi-lingual quality projects with capabilities to scale. With 15+ years of experience, vivaCALL provides scalable and flexible solutions, promoting new products and services to facilitate sales efforts. Their quality assurance program leads, defines, and achieves quality and performance standards. They offer customized solutions for businesses, providing superior customer service through rigorous screening and on-boarding processes.
team of 101 - 250 people
unknown
rate $25 - $50 / hr
min project budget $1k
Bitech Company provides innovative outsourcing solutions to businesses, enhancing their operations and productivity. Their services include IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By partnering with Bitech, clients can reduce costs, increase efficiency, and allocate more resources to strategic activities. With 15 years of experience in the local and international markets, Bitech has established itself as a leader in outsourcing services. Their team is committed to providing exceptional service quality, using advanced technologies and human resources.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
CALLITY este o organizație care oferă servicii de call center de înaltă calitate pentru companii din Romania. Aceste servicii includ Abordarea structurată a campaniilor, utilizarea infrastructurii și experienței Callity fără investitii suplimentare, precum și soluțiile integrate pentru promovarea produselor/serviciilor clientului. Prin utilizarea soluțiilor Callity, companiile pot obține eficienta și precisie în gestionarea activităților sale de vânzări. Aceste servicii sunt ideal pentru diverse industrie, cum ar fi banci, instituții financiare, turism, sanatate si farmaceutice, precum și pentru companii industriale.
team of 101 - 250 people
unknown
rate $25 - $50 / hr
min project budget $1k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyThe digital agency sector in Romania has experienced continuous growth in recent years, driven by increasing demand for online marketing, web development, and digital transformation services. Romanian agencies have become known for their technical expertise, creativity, and competitive pricing, attracting international clients from Western Europe and North America.
According to Statista, Romania's digital advertising market revenue reached approximately €315 million in 2022, with projections to surpass €400 million by 2025. Digital agencies primarily focus on services such as SEO, PPC, social media management, UX/UI design, and software development. Bucharest remains the central hub, hosting over 60% of Romania's digital agencies, followed by cities such as Cluj-Napoca, Timisoara, and Iasi, which have emerged as significant tech hubs.
Key trends shaping the market include:
The Romanian digital agency industry faces several challenges, including talent retention, rising salaries, and intense competition for skilled professionals. According to ANIS (Employers' Association of the Software and Services Industry), Romanian IT specialists' salaries increased by around 15% in 2022, intensifying competition among agencies to attract and retain talent.
However, significant opportunities exist. The growing digitalization of Romanian businesses, accelerated by the COVID-19 pandemic, has increased demand for digital transformation and digital marketing services. Additionally, Romania's highly skilled IT workforce and competitive pricing continue to position the country as an attractive outsourcing destination for international companies.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Explore top locations where agencies offer Call Center Services
HeroAgencies helps you connect with the best experts in each domain.