There are 4 companies in Santiago de los Caballeros, Dominican Republic offering Call Center Services services!

Leading agencies include Revenue Stream Caribe, Synergies Corp., Telecom Networks Contact Center and People First BPO. A total of 4 Call Center Services providers in Santiago de los Caballeros, Dominican Republic are ready to help. They serve clients such as USA, Spain, Varies, Israel, Canada, Portugal, Healthcare, Corporations, Latin America and Small companies. Population of Santiago de los Caballeros, Dominican Republic is 963,421.

Average starting budget
$5,000
while min. project budget is $500
based on 4 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 4 profiles
Popular skills
Data-driven approachAdvanced tools and systems for efficient operationsMultilingual support for Spanish, English, Portuguese, French, and German languagesGlobal presence in over 10 countries including Latin America, USA, Canada, Israel, Spain, Portugal
Key technical proficiencies
based on found companies
Also specialize in
Business Services (4)Call Center Services (4)Sales Outsourcing (2)IT Services & Consulting (2)Customer Service Outsourcing (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 4 matching agencies

T
Santiago de los Caballeros, Dominican Republic

Specializing in high-quality IT Services & Consulting, Business Services, and Call Center Services for corporations, middle-sized, and small companies. Telecom Networks Contact Center offers a wide range of services including Customer Service, 24/7 Answering Services, Telemarketing, Data Entry, Lead Generation, Help Desk, and Live Web Chat to support diverse sectors. These services enable clients to enhance their customer experience, increase efficiency, and drive business growth.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

R
Cincinnati, United States

Revenue Stream Caribe helps business owners grow their companies by providing Business Process Outsourcing services. With over 25 years of experience in sales, marketing, and manufacturing, they generate more business for clients through outbound lead generation and customer support programs. This frees up time for business owners to focus on what they do best - running their businesses. Revenue Stream Caribe's team has expertise in Call Center Services, Customer Service Outsourcing, Sales Outsourcing, and Business Services. These services benefit clients by increasing revenue, reducing costs, and improving operational efficiency.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

S
Santiago de los Caballeros, Dominican Republic

Synergies Corp. offers a range of services that cater to the needs of businesses, including IT Services & Consulting, Business Services, and Call Center Services. These services enable companies to enhance their operational efficiency, improve customer satisfaction, and gain a competitive edge in the market. By partnering with Synergies Corp., clients can benefit from streamlined processes, cost savings, and access to specialized expertise. The company's commitment to innovation and excellence has earned it several certifications, including ISO9001 and ISO27001, making it a trusted partner for organizations seeking high-quality services.

team of 101 - 250 people

15+ years of industry experience

contact for pricing

min project budget $5k

P
Brooklyn Park, United States

People First BPO provides outsourced back office support and customer service to help businesses scale. With nearshore outsourcing, companies can cut costs, save time, and focus on their core competency. This allows for significant cost-savings and streamlined operations. Businesses can outsource various services such as call center services, sales outsourcing, customer service outsourcing, and business services to free up resources and improve efficiency. By partnering with People First BPO, businesses can enjoy top-quality staff, reduced employee costs, and improved customer satisfaction.

team of 101 - 250 people

5 years of industry experience

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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