Leading agencies include Moscar Business Solutions, Raya CX, Contact Center Company, Twerlo AI and Smart Link. A total of 11 Call Center Services providers in Saudi Arabia are ready to help. They serve clients such as Saudi, Kuwait, Business, Healthcare, Government, E-commerce, Real Estate, Entertainment, Private Sector and Semi-Government. Local internet speeds average 122.28 Mbps, supporting fast development and collaboration. Average local salaries are around $21,543, reflecting market rates.
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Found 11 matching agencies
RAYA CX is a leading business process management (BPM) and customer experience (CX) solutions provider with over 20 years of expertise. The company offers a range of services, including digital CX solutions, call center outsourcing, sales outsourcing, social media marketing, email marketing, and more. These services help global companies improve their employee experience, increase client satisfaction, and drive business growth. By leveraging RAYA's award-winning BPM platform, companies can automate repetitive tasks, enhance employee engagement, and provide better support to their clients. With a strong presence in the Gulf and EMEA regions, Raya CX has established itself as a trusted partner for Fortune 500 companies across various industries, including those in Europe, the Middle East, and Africa.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $10k
Providing high-quality business services to support clients' growth and success. Excellent Solutions offers comprehensive customer service outsourcing, call center services, sales outsourcing, and more. These services help businesses streamline operations, increase efficiency, and enhance customer satisfaction. By leveraging expertise in project management, call center operations, and sales outsourcing, clients can focus on their core competencies while benefiting from a dedicated partner. Excellent Solutions' team of experienced professionals ensures that every client receives personalized support and tailored solutions.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $50k
This company offers customer experience solutions by leveraging cutting-edge technologies. They provide a range of services, including business process outsourcing and call center services, to help businesses improve their operations and customer satisfaction. With expertise in knowledge management and a focus on excellence, they enable companies to deliver high-quality experiences to their customers. The company's global standards and localized approach make them an ideal partner for businesses looking to expand into new markets. By embracing digital transformation, Contact Center Company helps clients navigate the complexities of the modern economy.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Abacus Cambridge Partners empowers enterprises to harness the power of artificial intelligence, big data, and business process optimization. By leveraging cutting-edge frameworks and expert managed services, the company helps clients unlock new business horizons, drive efficiency, and deliver unparalleled customer experiences. With a proven track record in innovation solutions built on API-first, cloud-first, and data-first architecture, Abacus Cambridge Partners supports management, extension, and operations of enterprise systems and innovation solutions. The company's repertoire of managed services ensures seamless support for clients across 40 industries and 18 countries.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Division50 offers an all-in-one service for lead generation, appointment setting, and closing deals to help businesses grow. Their services are convenient, effective, and unparalleled. With their team of experts, businesses can streamline their sales process and get high-quality leads booked directly into their calendars. Division50's lead generation agency uses a variety of channels, including LinkedIn, emails, Whatsapp, and cold calls, to connect with potential clients. This approach helps businesses reach new customers quickly and efficiently. By outsourcing lead generation to Division50, businesses can free up more time to focus on growth and development. Their services are tailored to meet the specific needs of each client, ensuring that every business gets the most out of their investment.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $1k
Twerlo AI offers a comprehensive business communication platform that integrates seamlessly with WhatsApp. This platform provides numerous benefits to businesses, including free chatbots, unlimited team accounts, and easy tracking of available drivers. With Twerlo AI, businesses can manage all their WhatsApp chats from a single unified number, communicate with customers effectively, and automate conversation and queries with AI bots. The platform is suitable for various industries such as healthcare, real estate, e-commerce, and non-governmental organizations.
team of 2 - 10 people
7 years of industry experience
rate $25 - $50 / hr
min project budget $1k
SmartLink Website | Improve your Business | Customer Services & Contact Center Solution | Business Process Outsourcing Solutions | Latest & Advanced Technologies We Provide. Smart Link is a Business unit of Al Khaleej Group, renowned for delivering exceptional customer experience outsourcing services. With over 15 years of experience in optimizing business processes and workflows, Smart Link has helped various governments, semi-governmental, and private sectors improve their operations. The company offers a range of services, including AI Development, Maintenance & Support, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, which enable businesses to grow and thrive in the future. By leveraging advanced technologies, Smart Link provides clients with improved customer experience, increased efficiency, and enhanced competitiveness.
team of 501 - 1000 people
15+ years of industry experience
rate $300 - $400 / hr
min project budget $250k
Moscar Business Solutions is a premier outsourcing company that offers a range of services to help businesses thrive in the digital world. Their primary focus is on providing high-quality, custom software solutions tailored to meet the unique needs of each client. With expertise in call center services and business services, Moscar Business Solutions helps clients maximize their potential by accessing the resources they need to succeed. By partnering with Moscar, businesses can focus on growth strategies while leveraging the company's expertise in productivity, technology, and talent management. The services provided by Moscar include software development, employer of record solutions, and more. This allows clients to scale their teams up or down rapidly, making it an ideal choice for companies looking to adapt to changing market conditions.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
Elite Design Studio offers a comprehensive range of services to engage target audiences, promote businesses, and enhance corporate events. Their end-to-end video production services include creating time-lapse videos, animations, TV commercials, and safety videos. The company also provides customized solutions for immersive interactive and linear content creators. With an experienced team of event videographers, they capture essential moments and conduct on-camera interviews to create high-quality videos that meet clients' specific needs. By leveraging design techniques, Elite Design Studio helps businesses influence their decisions with targeted branding strategies.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Telephone Care Company provides IT Services & Consulting, Business Services, and Call Center Services to empower customers' success. These services help clients achieve a competitive edge, improve their operational efficiency, and enhance customer satisfaction. The company's services include designing and developing custom software solutions, implementing business process optimization, and providing 24/7 call center support. By leveraging the latest technology trends, Telephone Care Company helps businesses streamline their operations, reduce costs, and increase productivity. The company's team of experts is dedicated to delivering high-quality services that meet the unique needs of each client.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Future Enterprise Business Solutions is a leading provider of comprehensive IT services and consulting. With years of experience in the GCC market, they offer customized solutions to help businesses achieve optimal performance and reduce financial complexity. Their services include Microsoft Dynamics D365, Cloud Consulting, Business Services, and Call Center Services. By leveraging their expertise, businesses can enhance their operations, increase productivity, and gain a competitive edge in the market.
team of 101 - 250 people
20+ years of industry experience
rate $200 - $300 / hr
min project budget $10k
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Post your project — free & easyThe digital agency landscape in Saudi Arabia has witnessed substantial growth, driven by the country's strategic focus on digital transformation as part of Vision 2030. With a robust digital infrastructure and increasing internet penetration, digital agencies have become critical players in supporting businesses to adapt, innovate, and remain competitive in the rapidly evolving market.
Despite positive growth indicators, digital agencies in Saudi Arabia face several challenges. Talent acquisition and retention remain critical issues due to a competitive landscape and shortage of highly skilled digital professionals. Additionally, adapting to evolving consumer behaviors and regulatory frameworks can pose difficulties for agencies seeking to innovate quickly.
However, substantial opportunities exist due to rapid technological advancements and government-backed digital initiatives. Key opportunities include:
As Saudi Arabia continues to push its digital agenda, digital agencies are poised for further expansion, innovation, and increased market significance.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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