Spotlight on 7 companies in Riyadh, Saudi Arabia providing Call Center Services services!

Leading agencies include Raya CX, Smart Link, Division50, Abacus Cambridge Partners and Excellent Solutions. A total of 7 Call Center Services providers in Riyadh, Saudi Arabia are ready to help. They serve clients such as Saudi, Kuwait, Business, Government, Entertainment, Private Sector, Semi-Government, Digital Economy, Global Companies and Event Management. Local internet speeds average 122.28 Mbps, supporting fast development and collaboration. Population of Riyadh, Saudi Arabia is 5,188,286. Average local salaries are around $21,543, reflecting market rates.

Average starting budget
$53,667
while min. project budget is $500
based on 7 profiles
Average hourly rate
$123
and starting from $10 / hr
based on 7 profiles
Popular skills
SAPMicrosoft AzureMicrosoft Dynamics D365Google Cloud TechnologiesMicrosoft Business Central
Key technical proficiencies
based on found companies
Also specialize in
Business Services (7)Call Center Services (7)Sales Outsourcing (5)Customer Service Outsourcing (4)AI Development (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
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Found 7 matching agencies

R
Cairo, Egypt

RAYA CX is a leading business process management (BPM) and customer experience (CX) solutions provider with over 20 years of expertise. The company offers a range of services, including digital CX solutions, call center outsourcing, sales outsourcing, social media marketing, email marketing, and more. These services help global companies improve their employee experience, increase client satisfaction, and drive business growth. By leveraging RAYA's award-winning BPM platform, companies can automate repetitive tasks, enhance employee engagement, and provide better support to their clients. With a strong presence in the Gulf and EMEA regions, Raya CX has established itself as a trusted partner for Fortune 500 companies across various industries, including those in Europe, the Middle East, and Africa.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

min project budget $10k

E
Riyadh, Saudi Arabia

Providing high-quality business services to support clients' growth and success. Excellent Solutions offers comprehensive customer service outsourcing, call center services, sales outsourcing, and more. These services help businesses streamline operations, increase efficiency, and enhance customer satisfaction. By leveraging expertise in project management, call center operations, and sales outsourcing, clients can focus on their core competencies while benefiting from a dedicated partner. Excellent Solutions' team of experienced professionals ensures that every client receives personalized support and tailored solutions.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

min project budget $50k

A
London, United Kingdom

Abacus Cambridge Partners empowers enterprises to harness the power of artificial intelligence, big data, and business process optimization. By leveraging cutting-edge frameworks and expert managed services, the company helps clients unlock new business horizons, drive efficiency, and deliver unparalleled customer experiences. With a proven track record in innovation solutions built on API-first, cloud-first, and data-first architecture, Abacus Cambridge Partners supports management, extension, and operations of enterprise systems and innovation solutions. The company's repertoire of managed services ensures seamless support for clients across 40 industries and 18 countries.

team of 26 - 50 people

8 years of industry experience

contact for pricing

contact for pricing

D
Dubai, United Arab Emirates

Division50 offers an all-in-one service for lead generation, appointment setting, and closing deals to help businesses grow. Their services are convenient, effective, and unparalleled. With their team of experts, businesses can streamline their sales process and get high-quality leads booked directly into their calendars. Division50's lead generation agency uses a variety of channels, including LinkedIn, emails, Whatsapp, and cold calls, to connect with potential clients. This approach helps businesses reach new customers quickly and efficiently. By outsourcing lead generation to Division50, businesses can free up more time to focus on growth and development. Their services are tailored to meet the specific needs of each client, ensuring that every business gets the most out of their investment.

team of 2 - 10 people

4 years of industry experience

contact for pricing

min project budget $1k

S
Riyadh, Saudi Arabia

SmartLink Website | Improve your Business | Customer Services & Contact Center Solution | Business Process Outsourcing Solutions | Latest & Advanced Technologies We Provide. Smart Link is a Business unit of Al Khaleej Group, renowned for delivering exceptional customer experience outsourcing services. With over 15 years of experience in optimizing business processes and workflows, Smart Link has helped various governments, semi-governmental, and private sectors improve their operations. The company offers a range of services, including AI Development, Maintenance & Support, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, which enable businesses to grow and thrive in the future. By leveraging advanced technologies, Smart Link provides clients with improved customer experience, increased efficiency, and enhanced competitiveness.

team of 501 - 1000 people

15+ years of industry experience

rate $300 - $400 / hr

min project budget $250k

E
Jeddah, Saudi Arabia

Elite Design Studio offers a comprehensive range of services to engage target audiences, promote businesses, and enhance corporate events. Their end-to-end video production services include creating time-lapse videos, animations, TV commercials, and safety videos. The company also provides customized solutions for immersive interactive and linear content creators. With an experienced team of event videographers, they capture essential moments and conduct on-camera interviews to create high-quality videos that meet clients' specific needs. By leveraging design techniques, Elite Design Studio helps businesses influence their decisions with targeted branding strategies.

team of 2 - 10 people

15+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

Future Enterprise Business Solutions is a leading provider of comprehensive IT services and consulting. With years of experience in the GCC market, they offer customized solutions to help businesses achieve optimal performance and reduce financial complexity. Their services include Microsoft Dynamics D365, Cloud Consulting, Business Services, and Call Center Services. By leveraging their expertise, businesses can enhance their operations, increase productivity, and gain a competitive edge in the market.

team of 101 - 250 people

20+ years of industry experience

rate $200 - $300 / hr

min project budget $10k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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