Leading agencies include EF Twelve Limited, Utel Global Company Limited, FastHub Solutions Limited, The Sales House LTD and Quickbiz Consultants. A total of 6 Call Center Services providers in Tanzania are ready to help. They serve clients such as SMEs, NGOs, FMCGs, Banking, Startups, IT firms, Business, Insurance, Education and Hospitality.
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Found 6 matching agencies
Tigo Tanzania provides a range of business services and call center solutions to support companies in achieving their goals. The company offers postpaid plans for device financing, allowing customers to access the latest technology without breaking the bank. With Tigo, businesses can expand their reach, improve customer engagement, and increase revenue. The company's services enable entrepreneurs to focus on what matters most – growing their business. By leveraging Tigo's expertise in call center services, companies can improve operational efficiency, enhance customer experience, and drive growth. Whether you're a small startup or a large enterprise, Tigo Tanzania has the solutions you need to succeed.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
FastHub Solutions Limited simplifies telecommunications and mobile payments services through end-to-end transactional and solution-based products to various enterprises. The company provides a range of services, including Business Services, Call Center Services, Mobile Money, Bulk SMS, USSD, Shortcode Gateway, and Value Added Services (VAS) aggregation. These services enable clients to store funds securely in electronic accounts linked to mobile phone numbers, conduct simple questionnaires, and access valuable information. FastHub Solutions Limited also provides call center solutions for businesses, allowing them to handle large customer telephone requests efficiently. By leveraging cutting-edge enterprise-grade solutions powered by Mobile Money APIs, payment processing, messaging gateways, and more, the company helps clients simplify payments and telecommunication services.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Quickbiz Consultants specializes in providing expert business development and HR solutions to startups and established businesses. Their services include recruitment, HR documentation, education background check, employment background check, trainings, career coaching, and counselling. These services enable companies to streamline their operations, reduce costs, and improve productivity. By outsourcing these functions, businesses can focus on their core activities and achieve success. Quickbiz Consultants' team of professionals provides 24/7 support to ensure clients receive prompt assistance whenever needed. With their expertise in business process outsourcing, HR solution, and payroll management software, companies can automate functional tools related to human resources management and reduce HR work. By partnering with Quickbiz Consultants, businesses can expect a four-step process that includes talent management, staffing, trainings, and consultancy services. This approach helps businesses achieve success and grow their operations.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Utel Global Company Limited offers a range of business services, including customer service outsourcing and call center services. These solutions enable businesses to streamline their operations, improve communication with customers, and increase efficiency. By partnering with Utel Global, clients can focus on their core business while leveraging the expertise of a dedicated team. The company provides end-to-end customized outsourcing services that meet specific business needs. Utel Global's commitment to excellence ensures timely delivery, quality results, and adaptability to industry trends. With a focus on technology, business, and customer service, the company delivers top-notch solutions that align with clients' goals.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
EF Twelve Limited provides world-class workforce services by bridging the gap between technology and human capabilities. This enables businesses to drive productivity and prepare for the 4th industrial revolution. Human intuition and capabilities are combined with technologies like Artificial Intelligence (AI) and Internet of Things (IoT). EF Twelve Limited offers a range of services, including IT Services & Consulting, Business Services, Call Center Services, and more. These services enable businesses to automate processes, improve customer care, and enhance brand communication. With expertise in humanoids, AI, IoT, and more, EF Twelve Limited helps clients stay ahead of the curve. From digitizing paperwork to conducting real-time KYC document screening, EF Twelve Limited provides a comprehensive suite of solutions for businesses looking to boost productivity and efficiency.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
The Sales House LTD specializes in providing top-notch business services and call center solutions to clients across various industries. With a strong foundation established in 2011, the company delivers exceptional results that exceed customer expectations. Leveraging its expertise in business services and call center operations, The Sales House LTD helps businesses streamline their communication processes, boost sales, and enhance overall efficiency. By partnering with The Sales House LTD, companies can tap into a wealth of benefits, including enhanced customer engagement, improved lead generation, and increased productivity. Whether it's implementing effective call center strategies or providing business solutions tailored to specific needs, The Sales House LTD is committed to delivering outstanding results that drive business growth.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyTanzania's digital agency industry is experiencing notable growth, driven by increasing internet penetration and the rapid adoption of mobile technology. With an internet penetration rate of approximately 50% and over 31 million internet users as of early 2023, the Tanzanian market is becoming increasingly attractive for digital marketing, web development, and social media management services. Small and medium-sized enterprises (SMEs) are progressively turning to digital platforms to enhance their visibility and commercial performance, creating ample opportunities for local digital agencies.
Despite robust growth, Tanzania's digital agency industry faces several challenges including limited digital infrastructure in rural areas, inconsistent internet connectivity, and a shortage of skilled digital professionals. Moreover, many businesses are still hesitant in fully embracing digital transformation due to limited awareness of digital benefits.
However, these challenges also present significant opportunities. Agencies proficient in providing tailored digital training and localized digital solutions stand to benefit substantially. Furthermore, the increasing government emphasis on digitization and the steady expansion of internet infrastructure projects, such as the National ICT Broadband Backbone (NICTBB), offer promising prospects for future growth in Tanzania’s digital agency ecosystem.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Tanzania from 6 available options
Before contacting Call Center Services agencies in Tanzania, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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