Leading agencies include Webhelp, Fair Trade Outsourcing and ZuZo Company Limited. A total of 3 Customer Service Outsourcing providers in Accra, Ghana are ready to help. They serve clients such as SMEs, Fintech, Fashion, Tech Firm, Ecommerce, Large Corporations and Insurance Industry. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Accra, Ghana is 2,388,000. Average local salaries are around $2,500, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 3 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Fair Trade Outsourcing helps leading brands achieve their goals by providing top-notch IT staff augmentation, business services, customer service outsourcing, and sales outsourcing. With a proven track record of delivering 98% customer support resolution rates and 20% higher productivity rates than the industry average, this company empowers businesses to scale with confidence.
team of 501 - 1000 people
9 years of industry experience
contact for pricing
contact for pricing
Providing cost-effective end-to-end IT solutions, including Managed Services and Contact Centre Solutions & Services to support individuals, SMEs and large corporations. ZuZo delivers top-tier BPO services, forging exceptional customer experiences and cultivating enduring partnerships with clients. A comprehensive suite of contact centre services is offered to cater to diverse client requirements, ensuring 24/7 support for inquiries, appointments, and sales. Flexible pricing and a range of services reduce costs, boost productivity, and elevate brands.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $1k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
HeroAgencies helps you connect with the best experts in each domain.