Unveil 2 companies in Alexandria, Egypt providing Customer Service Outsourcing services!

Leading agencies include Flowtechtics and FlairsTech. A total of 2 Customer Service Outsourcing providers in Alexandria, Egypt are ready to help. They serve clients such as Business, Technology and Various Industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Alexandria, Egypt is 4,546,231. Average local salaries are around $4,000, reflecting market rates.

Average starting budget
$5,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 2 profiles
Also specialize in
Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)Testing Services (1)Software Development (1)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

F
Montréal-Est, Canada

FlairsTech provides a range of services to help businesses optimize and grow. The company offers full-cycle software development, business process outsourcing (BPO), and implementation services. These services enable companies to expand their operations, improve customer experience, and streamline processes. By leveraging FlairsTech's expertise in innovation, talent, and technology, businesses can increase results, improve operations, and extend their in-house capabilities. The company's dedication to delivering high-quality services has earned it a reputation as a reliable and strategic partner.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

min project budget $5k

F
Alexandria, Egypt

Flowtechtics provides a range of services to help businesses thrive. By outsourcing customer service and call center operations, clients can improve their responsiveness and engagement. This enables companies to focus on growth and expansion. With Flowtechtics' expertise in business services, clients can enhance their overall efficiency and productivity. The company's goal is to deliver tailored solutions that meet the unique needs of each client. Through its innovative approach, Flowtechtics helps businesses to streamline their operations and achieve their goals. By leveraging advanced technologies, the company provides seamless communication channels for customers and employees alike. This results in increased customer satisfaction and loyalty. Additionally, Flowtechtics' services enable companies to optimize their resources and reduce costs. By partnering with Flowtechtics, clients can unlock new opportunities for growth and success.

team of 26 - 50 people

8 years of industry experience

contact for pricing

min project budget $5k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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