Leading agencies include ARTELCO, I 24 Connect, Webhelp, CsMena and IconiCS Group. A total of 6 Customer Service Outsourcing providers in Amman, Jordan are ready to help. They serve clients such as Fintech, Fashion, Tech Firm, Ecommerce, Healthcare, E-commerce, Businesses, Restaurants, Hospitality and Various industries. Population of Amman, Jordan is 4,000,000.
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Found 6 matching agencies
Artelco is a leading provider of Business Services, Customer Service Outsourcing, and Call Center Services. By partnering with Artelco, clients can improve their customer experience journey through efficient and effective solutions. Their services enable businesses to focus on growth while maintaining high-quality customer interactions. With a strong foundation in automation, cybersecurity, and unified communications, Artelco helps clients streamline their operations and enhance their overall competitiveness. Whether it's through Robotic Process Automation or Low Current Solutions, Artelco's expertise ensures that clients receive tailored solutions that meet their unique needs.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
contact for pricing
I 24 Connect is a leading provider of cloud unified communications, corporate telecom solutions, and customer service outsourcing. The company offers various services to help businesses select the best providers, review services, and manage costs. Their expertise in the telecom sector enables them to provide comprehensive solutions. By understanding customer pains, gains, and jobs to be accomplished, I 24 Connect designs services that get things done. They offer professional contact center services, back office services, inside sales channel management, and tele-sales campaigns. This allows businesses to enhance their customer experience and drive sales growth. With a focus on technology, infrastructure, and customer satisfaction, I 24 Connect helps companies achieve their goals.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
CsMena is a leading provider of communication management services and solutions in Jordan. The company offers business process outsourcing and call center outsourcing services to clients in the Gulf Countries, Middle East, and Europe. With a focus on delivering exceptional service, CsMena has established itself as a trusted partner for startups, small-sized, medium-sized, and large-sized businesses in various industries, including e-commerce, healthcare, telecommunications, and hospitality. The company's team of professionals provides support through different communication channels, ensuring timely responses, expert knowledge, and multilingual agents. By outsourcing to CsMena, clients can free up working capital, increase revenue, and improve customer loyalty.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
IconiCS Group is a leading provider of business process outsourcing (BPO) services, specializing in customer service, chat support, call center management solutions, and content moderation. Founded in 2021, the company has established itself as a pioneer in the Middle East's BPO industry. IconiCS Group's mission is to redefine outsourcing services with innovation, excellence, and unwavering commitment to clients. By offering a comprehensive range of services, including web & software development, mobile app development, e-commerce development, AI development, and business services, IconiCS Group helps businesses streamline their operations and improve customer satisfaction. The company's expertise in contact management solutions (CMS) enables clients to focus on core activities while leveraging the benefits of outsourced support. With a strong focus on customer care, IconiCS Group provides chat support, call center, and content moderation services tailored to meet the unique needs of restaurants and other industries. By partnering with IconiCS Group, businesses can enhance their competitiveness, reduce costs, and improve overall performance.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
Nova Call Centers offers comprehensive business processes outsourcing firm that aids businesses in boosting productivity and reducing expenses. They provide full multi-channel customer service and contact center management solution, HR & benefits and payroll management, e-commerce catalogs editing and optimization of product pages, work with various sources to increase sales by providing qualified leads, promotion of ideas branding and work with appeals. Nova Call Centers is committed to providing hyper-contemporary solutions as set by the state of the art and strives to foster a culture of excellence and collaboration. They understand the value and significance of time and prioritize using it efficiently to get things done right the first time.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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