Explore 1 companies in Antalya, Turkey providing Customer Service Outsourcing services!

Leading agencies include Xact Solutions. A total of 1 Customer Service Outsourcing providers in Antalya, Turkey are ready to help. They serve clients such as Businesses. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Antalya, Turkey is 2,548,308. Average local salaries are around $14,450, reflecting market rates.

Also specialize in

Sales Outsourcing (1)Business Services (1)Call Center Services (1)Customer Service Outsourcing (1)

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Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 1 matching agencies

Xact Solutions

Antalya, Turkey

Customer Service Outsourcing Business Services Sales Outsourcing +1 service

Xact Solutions offers a range of business services, including customer service outsourcing, call center services, and sales outsourcing, to help businesses succeed. These services enable companies to focus on core operations while maintaining a professional and friendly dialogue with customers. By leveraging Xact Solutions' expertise in inbound, outbound, cross-selling, and win-back strategies, clients can improve their customer relationships and drive business growth. With a global presence across four continents, Xact Solutions provides tailored solution concepts, targeted guidance, and innovative project implementation to meet the unique needs of each client. This comprehensive approach ensures that businesses receive a seamless and efficient experience, from strategy development to ongoing support.

team of 2 - 10 people

6 years of industry experience

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.