Leading agencies include Forrest Marketing Group, ProfitAbility Virtual Assistance, Eco Commercial Cleaning Melbourne, New Media Services and Oracle CMS. A total of 62 Customer Service Outsourcing providers in Australia are ready to help. They serve clients such as Healthcare, Business Services, Retail, Finance, Real Estate, Various industries, Technology, E-commerce, Commercial and Residential. Local internet speeds average 150 Mbps, supporting fast development and collaboration. Average local salaries are around $41,880, reflecting market rates.
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Found 62 matching agencies
TeleTech provides a range of services to deliver exceptional customer experiences. Their solutions blend AI-first technology and human interactions to optimize costs and improve outcomes. With expertise in big data & BI, AI development, robotic process automation, business services, customer service outsourcing, and call center services, TeleTech empowers businesses to achieve their goals. By leveraging advanced technologies such as messaging solutions, digital transformation strategies, and customer experience insights, TeleTech helps companies like health benefits providers and major banks enhance their CX. This enables them to handle high volumes of calls more efficiently, increase employee productivity, and improve CSAT. With a global presence in 6 continents, across 80+ contact centers, and over 50 languages, TeleTech is a trusted partner for leading brands.
team of 1000+ people
40+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Alltel Australia offers a range of services to support the growth and efficiency of Australian businesses. The company provides IT services & consulting, cybersecurity & pentesting, business services, customer service outsourcing, and call center services. These services enable businesses to streamline their operations, protect their digital assets, and enhance customer engagement. With expertise in cloud-based solutions, Alltel Australia helps businesses improve their communication channels, increase productivity, and reduce costs. The company's team of experienced professionals is dedicated to delivering personalized support and tailored solutions that meet the unique needs of each client.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Matchboard provides a smart and efficient way to source trusted suppliers for your business needs. By using their free matching platform, businesses can quickly identify the right suppliers to meet their specific requirements. This saves time and hassle, allowing companies to focus on their core operations. Matchboard's objective and unbiased matching system ensures that clients receive high-quality suppliers who are pre-screened by clients. With this service, businesses can improve customer service, increase efficiency, and reduce costs. The platform is easy to use, with a simple questionnaire that helps match potential suppliers to the client's needs.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
OracleCMS offers a range of contact centre services designed to enhance the customer experience. By outsourcing call handling to their Australian-based call centre, businesses can focus on their core operations while maintaining a professional image. With 24/7 support, OracleCMS provides fast response times for emails and live chats, ensuring that customers receive prompt assistance. Their expert staff are trained to maintain high standards of professionalism, providing exceptional customer experiences through social media, mobile apps, and voice talent services. By partnering with OracleCMS, businesses can improve their reputation, increase sales, and expand their customer base.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
New Media Services helps businesses elevate customer satisfaction by providing a range of outsourcing solutions. Their flexible Pay-Per-Service model offers rates based on actual agent activity, covering multilingual customer support services, hybrid human-AI content moderation services, and chat operator services. By expanding their business' global reach and elevating customer satisfaction, New Media Services facilitates a safe online space for websites, applications, and community members. They employ a combination of human and AI content moderation for all types of user-generated content. With review management, they help businesses respond to client reviews in a timely and quality manner. Their services have been praised by numerous clients across various industries, including government, entertainment, and design.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Cloudstaff provides exceptional talent solutions to innovative companies across the globe. With a people-first culture and cutting-edge productivity technology, they supercharge businesses for growth. Their team of experts sources top talent from 500,000+ candidates in the Philippines, India, and Colombia. Cloudstaff Academy programs ensure seamless onboarding, while their community drives loyalty and retention rates of up to 94%. By leveraging productivity technology, businesses can manage remote staff with ease and security. Cloudstaff excels at finding professional services experts, including virtual assistants, accountants, customer service representatives, and property managers. With expertise in IT and HR setup, onboarding, and training, they make remote staffing a breeze. Through their awards and recognitions, Cloudstaff demonstrates its commitment to excellence in talent acquisition and management.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Virtual Reception provides expert virtual reception services to help businesses grow. With a national presence and accessible round-the-clock support, they simplify business operations and focus on growth. Their services include customer service outsourcing, call center services, and more. These services give clients more time to focus on growing their business. Virtual Reception's professional representation, easily managed solutions, and streamlined scheduling capabilities make them an ideal choice for businesses looking to improve their operations.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
TMC provides expert Business Process Outsourcing (BPO) solutions that help businesses expand their networks, become more efficient, and deliver exceptional customer service. By leveraging smart solutions and the latest technological tools, TMC enables companies to focus on core operations while outsourcing non-core functions. This approach allows businesses to streamline processes, create efficiencies, and enhance customer engagement. With TMC's support, businesses can benefit from economy of scale, increased transparency, and real-time reporting and analytics. By integrating with existing operations, TMC provides customized solutions that meet the unique needs of each client.
team of 2 - 10 people
50+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Beyond Plumbing Supplies offers top quality plumbing supplies online, providing exceptional customer service to the construction industry. This Australian company is committed to supporting mental health and wellbeing in the field, partnering with Beyond Blue to make a real difference. With over 60 years of collective experience, they provide sound advice and guidance for all plumbing projects, from recommending the right products to offering installation tips. The company understands that every project comes with a budget, providing competitive pricing on all online plumbing parts. By shopping with Beyond Plumbing Supplies, clients are contributing to a greater cause, supporting mental health and wellbeing in the construction industry.
team of 2 - 10 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $1k
TSA Group is a leading customer experience solutions provider in Australia, offering a range of services to help businesses connect with their customers. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which can benefit clients by providing them with personalized and blended omnichannel experiences. By utilizing the latest cx technology innovations, TSA Group designs, builds, and deploys cloud-based customer engagement solutions that deliver exceptional results. With their local expertise and team of experienced professionals, TSA Group helps organizations engage with their customers in authentic and meaningful ways. This approach enables businesses to improve their overall customer experience and increase customer satisfaction. As a leading Australian call centre outsourcing provider, TSA Group considers itself an extension of its partners' businesses, providing end-to-end care, acquisition, sales, back office, and collections services. Additionally, TSA Group is proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
Acquire BPO offers a range of services to help businesses transform their operations and improve customer experience. Their services include business process outsourcing, customer service outsourcing, call center services, and sales outsourcing. By leveraging the company's skilled resources and best technology, clients can boost process efficiencies and enhance their overall competitiveness. Acquire BPO provides intelligent contact centre and back office solutions, as well as flexible engagement models to deliver bespoke outsourcing solutions that exceed client expectations. The company drives all aspects of its clients' operations, from process management and training to quality assurance and facilities management.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
This Australian Digital Agency helps businesses establish a strong online presence from start-up through to scale-up. With over 14 years of experience, they provide a suite of online solutions to improve businesses' performance online. Their services include Web & Software Development, Mobile App Development, E-commerce Development, IT Services & Consulting, Cybersecurity & Pentesting, Business Services, Customer Service Outsourcing, Call Center Services. By acquiring and converting strangers into interested customers, their lead generation process is key to sales success. They empower clients to become leaders in their fields through effective online marketing strategies. With a focus on customer satisfaction, they deliver projects within agreed timeframes, ensuring efficient lead management solutions. Advertron Pty Ltd specializes in SEO, Social Media, and Facebook/Google Ads, guaranteeing all work meets the highest standards of professionalism and efficiency.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Forrest Marketing Group provides a range of contact centre services designed to help businesses achieve their sales, marketing, and customer service goals. Their team of experienced agents create memorable customer experiences, build brand loyalty, and uncover new sales opportunities. With a focus on delivering value to clients, Forrest Contact uses innovative approaches to generate leads, manage telemarketing campaigns, and deliver exceptional customer service solutions. By leveraging their expertise in contact centre technology, Forrest Marketing Group helps businesses streamline their operations, increase efficiency, and drive revenue growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $25k
Elevate your business with the help of a reliable Australian Virtual Assistant. With ProfitAbility Virtual Assistance, you can confidently delegate tasks and concentrate on what you do best! Our team of highly skilled and dedicated Virtual Assistants are here to meet the unique needs of your small business.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
OptiBPO offers a range of business services to help companies achieve growth and success. By outsourcing non-core functions, businesses can free up resources to focus on core activities, drive innovation, and improve customer satisfaction. OptiBPO's services include business process offshoring, customer service outsourcing, marketing strategy, and sales outsourcing. These services can benefit clients by reducing costs, improving efficiency, and enhancing competitiveness. With a team of experienced professionals, OptiBPO helps clients plan, build, and manage dedicated teams in the Philippines, ensuring seamless transition and minimal disruption. By partnering with OptiBPO, businesses can tap into a global talent pool, improve productivity, and drive growth.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Remote Office provides expert solutions for building and managing remote teams. With years of experience, they offer a range of services to help businesses succeed. Their web and software development services can improve website functionality and application performance. Mobile app development enables companies to reach a wider audience. Testing services ensure high-quality products are delivered on time. Robotic process automation enhances operational efficiency. Business services, customer service outsourcing, SEO, SMM, and email marketing solutions support business growth. By leveraging their expertise, clients can increase productivity, reduce costs, and improve overall performance.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
Telemarketing Professionals is a leading provider of call center services, specializing in lead generation and appointment setting. By leveraging their expertise in telemarketing, they help businesses grow their sales pipelines with qualified leads and appointments. Their team of well-trained local Australian telemarketers utilizes state-of-the-art technology to deliver maximum quality results. With a focus on customer satisfaction, they provide personalized telemarketing services, including appointment setting, lead generation, and research calls. By partnering with Telemarketing Professionals, businesses can establish new profitable relationships, nurture existing ones, and increase market share.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Unity4 delivers real-time insights and superior performance through its complete customer interaction model. This enables continuous improvement and generates vital success outcomes for clients. The company's expertise in business services, including customer service outsourcing, digital strategy development, and conversion optimization, helps clients navigate the disrupted marketplace. Unity4's workforce is a critical differentiator, with over 800 employees worldwide working from home. The company uses AI-powered tools to create better agents, platforms, and account management. This results in better outcomes for clients, including increased revenue and improved customer relationships.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $10k
Eco Commercial Cleaning Melbourne provides specialized commercial cleaning services to protect kitchens from fire hazards and maintain a clean environment. Their expert technicians use advanced equipment to remove grease, oil, and fat build-up, ensuring safe working conditions for employees and guests. By regular maintenance of kitchen ducts and exhaust systems, they help prevent intense fires and extend the life of these systems. Eco Commercial Cleaning Melbourne's services are essential for restaurants, hotels, schools, care homes, and other commercial areas. Regular cleaning helps reduce fire risks, maintain a clean environment, and promote productivity.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
contact for pricing
GBSS provides experienced outsourcing solutions to Australian businesses. The company balances commercial needs with employer of choice best practices to ensure sustainable growth. By partnering with GBSS, companies can stay competitive, retain control, and reduce costs while enabling growth. GBSS offers a range of services including business process outsourcing (BPO), customer service outsourcing, administrative services, accounting and payroll, call centre services, project teams, virtual assistants, mortgage and loan processing. These services enable businesses to increase resources without additional space, streamline repetitive tasks, and add operational power to existing teams.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
24x7 Direct is an Australian BPO focused on delivering intelligent, intuitive and effective Offshore / Virtual Staffing Agency. By hiring virtual assistants, businesses can transform their talent acquisition strategy and reduce workload. This allows entrepreneurs to focus on core aspects of their business, while also scaling up or hiring additional VAs to meet growing needs. Virtual assistants bring specialized skills and knowledge that benefit businesses, enabling better work-life balance and improved mental health. With 24x7 Direct, companies can save money on salaries, benefits and overhead costs associated with an office space, without the need for onboarding and training. The company's experienced team handles the recruitment process, ensuring clients get the best talent at a fraction of the cost. Virtual assistants improve customer service by providing timely and professional responses to customer inquiries, leading to increased customer satisfaction and loyalty.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Affordable Staff offers a range of outsourcing solutions to help businesses improve efficiency and grow. By leveraging the best global talent, clients can save money and enhance their operations. The company provides managed outsourcing services, customer service outsourcing, web design, digital marketing, direct marketing, and call center services. These services enable clients to focus on core activities while Affordable Staff handles the complexities of outsourcing. With expertise in UI/UX, digital marketing, and more, clients can expect improved customer satisfaction and increased revenue. By partnering with Affordable Staff, businesses can tap into a global talent pool, reduce costs, and enhance their competitiveness.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Turn Key Receptionist offers comprehensive business telephone answering services in Sydney. By providing expert support, they help clients build their businesses from the ground up. The company's team of specialist appointment setters work tirelessly to convert leads into sales calls, ensuring a seamless customer experience. With a focus on delivering accurate information and genuine personable interactions, Turn Key Receptionist prioritizes getting things right. Their services include answering calls, collecting information, transferring calls, making bookings, and providing information. The company's commitment to excellence is evident in their ability to support clients 7 days a week. By outsourcing to Turn Key Receptionist, businesses can waste less time qualifying leads and focus on growing their operations.
team of 2 - 10 people
9 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyThe digital agency landscape in Australia has experienced significant growth in recent years, driven by increased digitalisation across businesses and consumer behaviour shifts. Digital marketing, web development, UX/UI design, and social media management constitute the primary services offered by Australian digital agencies.
According to IBISWorld, Australia's digital advertising industry generated approximately $3.1 billion AUD revenue in 2023, growing at an annualised rate of 6.5% over the past five years. The sector employs over 12,000 professionals across more than 2,000 agencies nationwide. Notably, Sydney and Melbourne remain the dominant digital agency hubs, collectively housing more than 60% of the country's digital agencies.
Key trends shaping the industry include:
Despite growth, Australian digital agencies face challenges such as talent shortages, fierce competition, and rapidly evolving technological demands. Talent scarcity, particularly in specialised areas like data analytics and AI, remains a significant hurdle, prompting agencies to invest heavily in employee training and retention strategies. Additionally, smaller agencies often encounter difficulties competing with larger firms offering comprehensive, integrated digital solutions.
However, the industry presents numerous opportunities, particularly in emerging sectors such as e-commerce, healthcare digitalisation, and sustainable digital practices. The continued digital transformation of small and medium-sized enterprises (SMEs) also offers substantial growth potential for agencies capable of providing cost-effective, scalable solutions.
Overall, Australia's digital agency industry remains robust and dynamic, poised for continued growth driven by ongoing digitalisation and innovation.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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