Leading agencies include i3R Outsourcing, Voigue Pty Ltd, HybrisWorld, Southern Stone and Onehalf Offshore Business Solutions. A total of 8 Customer Service Outsourcing providers in Melbourne, Australia are ready to help. They serve clients such as Healthcare, E-commerce, Manufacturing, Media, Retail, Finance, ECommerce, Insurance, Education and Technology. Local internet speeds average 150 Mbps, supporting fast development and collaboration. Population of Melbourne, Australia is 4,967,733. Average local salaries are around $41,880, reflecting market rates.
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Found 8 matching agencies
TeleTech provides a range of services to deliver exceptional customer experiences. Their solutions blend AI-first technology and human interactions to optimize costs and improve outcomes. With expertise in big data & BI, AI development, robotic process automation, business services, customer service outsourcing, and call center services, TeleTech empowers businesses to achieve their goals. By leveraging advanced technologies such as messaging solutions, digital transformation strategies, and customer experience insights, TeleTech helps companies like health benefits providers and major banks enhance their CX. This enables them to handle high volumes of calls more efficiently, increase employee productivity, and improve CSAT. With a global presence in 6 continents, across 80+ contact centers, and over 50 languages, TeleTech is a trusted partner for leading brands.
team of 1000+ people
40+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Acquire BPO offers a range of services to help businesses transform their operations and improve customer experience. Their services include business process outsourcing, customer service outsourcing, call center services, and sales outsourcing. By leveraging the company's skilled resources and best technology, clients can boost process efficiencies and enhance their overall competitiveness. Acquire BPO provides intelligent contact centre and back office solutions, as well as flexible engagement models to deliver bespoke outsourcing solutions that exceed client expectations. The company drives all aspects of its clients' operations, from process management and training to quality assurance and facilities management.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Specializing in providing expert visa solutions for individuals seeking to migrate to Australia. The agency offers a comprehensive range of services, including but not limited to visa applications, skills assessments, and education assistance. Their experienced team is dedicated to ensuring that clients receive the best possible outcomes, minimizing delays and reducing stress throughout the entire process.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
HybrisWorld provides a range of services to transform businesses, including web and software development, mobile app development, e-commerce development, AI development, IoT development, IT services and consulting, cloud computing services, business services, customer service outsourcing, and digital marketing. These services help clients increase efficiency, drive growth, and achieve business goals. With expert guidance and advice, HybrisWorld helps organizations reimagine business requirements through creative services and project-tested expertise, delivering comprehensive and flexible solutions. The company's team of certified technical experts provides on-demand resources and deliverables-based assignments, ensuring fast and reliable delivery for every project.
team of 26 - 50 people
9 years of industry experience
rate $100 - $150 / hr
min project budget $1k
Providing expert business process outsourcing services, Onehalf Offshore Business Solutions helps clients save time and resources. With a focus on cost-effectiveness, they support businesses by cutting labour costs in half. Their services include web and software development, mobile app development, content writing, and customer service outsourcing. These solutions enable clients to streamline operations, reduce expenses, and improve productivity. Onehalf's flexible approach allows businesses to outsource non-core functions, freeing up resources for growth and innovation. By partnering with Onehalf Offshore Business Solutions, companies can focus on their core competencies while benefiting from expert support.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Providing a wide range of carpet cleaning services to residential and commercial clients in Melbourne. Our expert technicians use eco-friendly solutions to deep clean carpets, removing dirt, stains, and allergens. Regular cleaning can extend the lifespan of your carpets, maintaining their quality and appearance. At SES Carpet Cleaning, we offer competitive pricing and flexible scheduling to suit our clients' needs. From steam cleaning to dry carpet cleaning, we have the expertise to tackle any carpet cleaning challenge. Our services include end-of-lease cleaning, upholstery cleaning, and rug cleaning. With our advanced machinery and techniques, we ensure a thorough and efficient cleaning process that leaves your carpets looking like new.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
Voigue Pty Ltd is a premier business support services provider in Australia. The company helps clients achieve business excellence by providing a wide range of services, including web and software development, mobile app development, e-commerce development, IT services and consulting, IT staff augmentation, customer service outsourcing, and digital marketing. By leveraging technology, Voigue enables companies to expand their reach, improve efficiency, and drive growth. With a team mission to eliminate geographical boundaries, the company supports businesses globally in achieving success. Whether it's web design, UI/UX, app designing, branding, graphic design, or eCommerce marketing, Voigue provides expert support to help clients reshape their business strategies.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
i3R Outsourcing provides secure and reliable customer service outsourcing, call center services, sales outsourcing, and business services. These services can benefit clients by improving their operational efficiency, enhancing customer satisfaction, and increasing revenue. With i3R Outsourcing, businesses can focus on their core activities while leveraging the company's expertise in customer service management. The company offers a range of solutions to meet diverse client needs, including domain leasing and renting. By partnering with i3R Outsourcing, clients can enjoy cost-effective and scalable solutions that support their growth and success.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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