Leading agencies include Central Offshoring and CDM Direct. A total of 2 Customer Service Outsourcing providers in North Sydney, Australia are ready to help. They serve clients such as BFSI, Telco, Retail, Utilities, Healthcare, E-commerce and Automotive. Local internet speeds average 150 Mbps, supporting fast development and collaboration. Population of North Sydney, Australia is 62,289. Average local salaries are around $41,880, reflecting market rates.
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CDM Direct offers tailored solutions to help organisations stay ahead of their competition. The company provides Business Services, Customer Service Outsourcing, and Call Center Services that can be cost-effective and improve customer engagement. By outsourcing these services, companies can focus on their core business while leveraging CDM Direct's expertise. This partnership can lead to enhanced operational efficiency, improved patient experience, and increased sales. With CDM Direct, businesses can transform their customer experience and stay competitive in the market.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Central Offshoring provides expert virtual support to businesses, helping them streamline their operations and focus on growth. With a team of experienced staff, they offer a range of services including customer service, admin support, and sales outsourcing. By outsourcing these tasks, businesses can free up time and resources to concentrate on high-priority activities. Central Offshoring's solutions are designed to provide cost-effective and efficient support, enabling businesses to reduce their administrative burden and improve productivity.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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