Explore 7 companies in Buenos Aires, Argentina providing Customer Service Outsourcing services!

Leading companies include ACC GROUP, Megatech S.A., LinkSolution, IContact-Ar and Protection 1 Security Solutions. A total of 7 Customer Service Outsourcing providers in Buenos Aires, Argentina are ready to help. They serve clients such as Businesses, Various industries, Finance, Technology, Healthcare, Manufacturing, Small businesses, Global companies, Large corporations and Various Industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Buenos Aires, Argentina is 2,890,000. Average local salaries are around $10,000, reflecting market rates.

T
Buenos Aires, Argentina

Transvalores offers a range of business services, including customer service outsourcing and call center services. By partnering with Transvalores, businesses can improve their customer experience, increase efficiency, and reduce costs. The company's experienced team provides top-notch support, helping clients succeed in today's competitive market. With years of expertise and a strong focus on customer satisfaction, Transvalores is the ideal partner for any business looking to enhance its operations.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

Managed by
I
Buenos Aires, Argentina

IBR Latam is a leading provider of innovative solutions to businesses in Argentina. With over a decade of experience, they offer a range of services designed to help companies succeed in today's competitive market. Their expertise includes Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By outsourcing these functions to IBR Latam, businesses can free up resources to focus on core activities and drive growth. Additionally, their services are tailored to meet the unique needs of each client, providing personalized support and attention to detail. Whether it's improving customer satisfaction, increasing sales, or streamlining operations, IBR Latam has the expertise and technology to help businesses achieve their goals.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

contact for pricing

L
Buenos Aires, Argentina

LinkSolution provides a wide range of services to businesses worldwide, including software development, IT services and consulting, business services, customer service outsourcing, call center services, and sales outsourcing. These services are designed to improve the overall efficiency and effectiveness of businesses, enabling them to focus on their core operations. With expertise in developing customized solutions, LinkSolution helps businesses streamline their processes, enhance customer experience, and drive growth.

team of 26 - 50 people

15+ years of industry experience

rate $25 - $50 / hr

min project budget $10k

M
Buenos Aires, Argentina

Megatech S.A. creates customized solutions to meet clients' needs, combining talent and technology to improve processes for over 25 years. By applying market best practices and their proprietary methodology MEGA, they provide a wide range of services including Cloud Consulting, Cybersecurity & Pentesting, Business Services, Customer Service Outsourcing, Call Center Services, Network Security, Endpoint Security, Identidades Digitales, Cloud & E-mail, Operación y Monitoreo, Contact Center, Service Desk, Soporte On Site, Proyecto de Integración, and Provisión de Recursos. These services help clients enhance their operations, improve security, and increase efficiency.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

P
Buenos Aires, Argentina

Protection ONE provides specialized contact center services to businesses, leveraging over 15 years of experience in delivering high-quality solutions. Their focus on quality has earned the trust of clients seeking efficient and effective communication channels. The company's call center services enable businesses to enhance customer engagement and improve overall operations. By outsourcing customer service tasks, businesses can free up resources to concentrate on core activities. This results in increased productivity and better competitiveness in a rapidly evolving market.

team of 501 - 1000 people

30+ years of industry experience

contact for pricing

contact for pricing

I
Buenos Aires, Argentina

IContact-Ar provides innovative call center services to help businesses achieve their goals. With a focus on customer service outsourcing, business services, and call center services, they offer a comprehensive solution for companies looking to expand their reach globally. By leveraging cutting-edge technology and expert analysis, IContact-Ar helps clients improve their communication processes and maintain a strong reputation in the market.

team of 2 - 10 people

unknown

contact for pricing

contact for pricing

A
Buenos Aires, Argentina

ACC GROUP offers comprehensive BPO services for contact management, providing businesses with a tranquil and efficient experience. With advanced technology and tailored proposals, ACC GROUP aims to exceed customer expectations and maximize profitability. Their state-of-the-art facility in Buenos Aires accommodates over 300 employees, ensuring high-quality standards in Customer Experience. By fostering strategic alliances and emphasizing sustainability and social responsibility, ACC GROUP creates a positive work environment and prioritizes employee growth. This results in improved communication with customers and increased job satisfaction.

team of 2 - 10 people

unknown

contact for pricing

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

Tips for Hiring Customer Service Outsourcing Agencies in Buenos Aires

Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Buenos Aires from 7 available options

Define Your Goals

Before contacting Customer Service Outsourcing agencies in Buenos Aires, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.

Check Team Expertise

Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.

Review Case Studies

Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.

Compare Value, Not Just Price

While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.

Understand the Process

Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.

Request References

Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.

Market Insights for Customer Service Outsourcing Services in Buenos Aires

Understand the current market landscape, pricing trends, and opportunities for your project

Moderate availability
7

Market Size

Customer Service Outsourcing agencies in Buenos Aires

Market standard
$10,000

Average Budget

Typical project investment

Competitive rates
$38/hr

Hourly Rate

Standard hourly pricing

Growing market
High

Demand

Customer Service Outsourcing services demand

Current Market Trends
  • Customer Service Outsourcing services are experiencing high demand in Buenos Aires
  • Remote collaboration has become the new standard
  • Agencies are focusing on specialized expertise
  • AI and automation are reshaping service delivery
  • Data-driven strategies are becoming essential
  • Mobile-first approaches dominate new projects
Top Skills in Demand

Most requested skills for Customer Service Outsourcing projects in Buenos Aires:

Advanced TechnologyCustomized Proposals
Regional Advantages in Buenos Aires
Local Market Knowledge
Deep understanding of Buenos Aires business culture and customer preferences
Time Zone Alignment
Real-time collaboration and faster response times
Face-to-Face Meetings
Option for in-person collaboration when needed

Frequently Asked Questions

Common questions about finding and working with Customer Service Outsourcing agencies in Buenos Aires (7 available)

Popular locations for Customer Service Outsourcing agencies

Explore top locations where agencies offer Customer Service Outsourcing

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