Leading agencies include Integreon, Webhelp, Vision-X Enterprise Management, Ltd., Welsend and GFC Consulting Co., Ltd. Shanghai. A total of 9 Customer Service Outsourcing providers in China are ready to help. They serve clients such as Finance, Healthcare, Retail, Fintech, Fashion, Tech, Gaming, Internet, Tech Firm and Education. Local internet speeds average 244.67 Mbps, supporting fast development and collaboration. Average local salaries are around $10,680, reflecting market rates.
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Found 9 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
As a leading consulting firm, GFC Consulting Co., Ltd. Shanghai specializes in providing innovative solutions for businesses. The company's expertise spans across big data and business intelligence, customer service outsourcing, and more. By leveraging cutting-edge technologies and methodologies, GFC helps clients unlock the full potential of their data and drive growth through enhanced decision-making capabilities. This is achieved by delivering tailored services that cater to diverse industry needs, including finance, technology, and healthcare. With a strong focus on quality and excellence, GFC Consulting Co., Ltd. Shanghai has established itself as a trusted partner for organizations seeking to stay ahead in today's fast-paced business landscape.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Beijing Foreign HR Services International Co., Ltd. provides Business Services and Customer Service Outsourcing solutions to foreign clients, helping them advance their careers in China. With a strong network of job listings on chinajobsdaily.com, the company offers competitive salaries and expert advice for foreigners in China. By partnering with Beijing Foreign HR Services International Co., Ltd., foreign clients can tap into the best jobs and employers in China, leveraging the expertise of skilled professionals in various industries such as education, manufacturing, and technology.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Vision-X Enterprise Management, Ltd. provides a wide range of customer service solutions to help businesses achieve their goals. With expertise in AI development, cloud consulting, business services, and customer service outsourcing, the company offers tailored solutions to meet the unique needs of clients. By leveraging advanced technologies such as artificial intelligence, machine learning, and data analytics, Vision-X helps organizations streamline operations, enhance customer experiences, and drive revenue growth. The company's team of experts provides specialized services including smart customer service, video customer service, knowledge assistance, intelligent ticketing, AI-powered chatbots, and more.
team of 501 - 1000 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Welsend offers business services, customer service outsourcing, and call center solutions to help clients improve their customer experience. By partnering with Welsend, businesses can exceed customer expectations and stay ahead of the competition. With decades of experience and vertical expertise, Welsend delivers high-tech and high-touch customer experiences across various industries. This enables companies to unlock their full potential, drive growth, and achieve success. Welsend's intelligent services are designed to provide seamless support for clients' customers, resulting in increased satisfaction and loyalty. The company's focus on innovation and customer-centricity ensures that businesses can thrive in a rapidly changing world.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $50k
Hefei Wisfly Information Technology Co., Ltd. offers a comprehensive range of IT services to help businesses thrive in the digital age. With expertise in software development, IT services & consulting, business services, customer service outsourcing, call center services, and more, Wisfly provides tailored solutions that cater to various industries, including manufacturing, retail, finance, education, healthcare, and internet. By leveraging its global partnerships, cutting-edge technologies, and experienced team, Wisfly delivers high-quality services that improve operational efficiency, reduce costs, and enhance customer satisfaction. From software development and system integration to call center outsourcing and digital publishing, Wisfly's services are designed to meet the unique needs of each client.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
KKH Global provides comprehensive solutions in customer contact management, e-commerce, online customer service, and business process outsourcing. Their services help clients define and implement efficient operations to handle interactions, ensuring customers receive spot-on experiences. With a strong focus on technology and innovation, KKH enables brands to stay competitive in the market. Their team of talented professionals provides tailored solutions for leading enterprises across various industries, including internet services, automobile, communications, fashion, and more.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $5k
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Post your project — free & easyChina's digital agency industry has experienced rapid growth, driven by the expanding digital economy and increasing internet penetration. Digital agencies in China offer a broad range of services, including digital marketing, social media management, e-commerce optimization, and data analytics. With Chinese consumers increasingly shifting online for purchasing decisions, digital agencies play a crucial role in connecting brands with their target audiences.
As of 2023, China's digital marketing spending reached approximately RMB 1.15 trillion, reflecting a year-on-year growth rate of over 15%. Mobile advertising continues to dominate, accounting for more than 75% of total digital ad spending. Social media platforms, such as WeChat and Douyin (TikTok), remain highly influential, with Douyin alone boasting over 700 million monthly active users as of mid-2023. Additionally, the rise of short-video platforms and livestreaming e-commerce has significantly shaped digital strategies, with livestreaming commerce projected to generate over RMB 4.9 trillion in sales by the end of 2023.
The Chinese digital agency ecosystem faces several challenges, including intense competition, rapidly changing regulations, and increasing client demands for measurable results. Data privacy regulations, such as the Personal Information Protection Law (PIPL), enacted in 2021, require agencies to adopt stricter compliance practices. Furthermore, agencies must constantly innovate to keep pace with emerging technologies like artificial intelligence (AI) and augmented reality (AR).
However, significant opportunities exist in the rapidly growing sectors of e-commerce and social commerce. Agencies that leverage advanced data analytics and tailor strategies to China's unique digital landscape will find substantial growth opportunities. Moreover, growing interest in sustainability and corporate social responsibility among Chinese consumers offers additional avenues for agencies to differentiate their offerings and capture niche markets.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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