Uncover 4 companies in Shanghai, China that deliver Customer Service Outsourcing services!

Leading agencies include Vision-X Enterprise Management, Ltd., GFC Consulting Co., Ltd. Shanghai, KKH Global and TDCX. A total of 4 Customer Service Outsourcing providers in Shanghai, China are ready to help. They serve clients such as Finance, Healthcare, Tech, Retail, Gaming, Fintech, Fashion, Technology, E-commerce and Automotive. Local internet speeds average 244.67 Mbps, supporting fast development and collaboration. Population of Shanghai, China is 24,870,895. Average local salaries are around $10,680, reflecting market rates.

Average starting budget
$36,667
while min. project budget is $500
based on 4 profiles
Average hourly rate
$44
and starting from $10 / hr
based on 4 profiles
Popular skills
Data AnalyticsMachine LearningArtificial Intelligence
Key technical proficiencies
based on found companies
Also specialize in
Business Services (4)Customer Service Outsourcing (4)Big Data & BI (2)AI Development (2)Cloud Consulting (1)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 4 matching agencies

T
Singapore, Singapore

TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.

team of 1000+ people

30+ years of industry experience

contact for pricing

min project budget $100k

As a leading consulting firm, GFC Consulting Co., Ltd. Shanghai specializes in providing innovative solutions for businesses. The company's expertise spans across big data and business intelligence, customer service outsourcing, and more. By leveraging cutting-edge technologies and methodologies, GFC helps clients unlock the full potential of their data and drive growth through enhanced decision-making capabilities. This is achieved by delivering tailored services that cater to diverse industry needs, including finance, technology, and healthcare. With a strong focus on quality and excellence, GFC Consulting Co., Ltd. Shanghai has established itself as a trusted partner for organizations seeking to stay ahead in today's fast-paced business landscape.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

Vision-X Enterprise Management, Ltd. provides a wide range of customer service solutions to help businesses achieve their goals. With expertise in AI development, cloud consulting, business services, and customer service outsourcing, the company offers tailored solutions to meet the unique needs of clients. By leveraging advanced technologies such as artificial intelligence, machine learning, and data analytics, Vision-X helps organizations streamline operations, enhance customer experiences, and drive revenue growth. The company's team of experts provides specialized services including smart customer service, video customer service, knowledge assistance, intelligent ticketing, AI-powered chatbots, and more.

team of 501 - 1000 people

20+ years of industry experience

rate $50 - $75 / hr

min project budget $5k

K
Shanghai, China

KKH Global provides comprehensive solutions in customer contact management, e-commerce, online customer service, and business process outsourcing. Their services help clients define and implement efficient operations to handle interactions, ensuring customers receive spot-on experiences. With a strong focus on technology and innovation, KKH enables brands to stay competitive in the market. Their team of talented professionals provides tailored solutions for leading enterprises across various industries, including internet services, automobile, communications, fashion, and more.

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

min project budget $5k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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