Leading agencies include Vision-X Enterprise Management, Ltd., GFC Consulting Co., Ltd. Shanghai, KKH Global and TDCX. A total of 4 Customer Service Outsourcing providers in Shanghai, China are ready to help. They serve clients such as Finance, Healthcare, Tech, Retail, Gaming, Fintech, Fashion, Technology, E-commerce and Automotive. Local internet speeds average 244.67 Mbps, supporting fast development and collaboration. Population of Shanghai, China is 24,870,895. Average local salaries are around $10,680, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 4 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
As a leading consulting firm, GFC Consulting Co., Ltd. Shanghai specializes in providing innovative solutions for businesses. The company's expertise spans across big data and business intelligence, customer service outsourcing, and more. By leveraging cutting-edge technologies and methodologies, GFC helps clients unlock the full potential of their data and drive growth through enhanced decision-making capabilities. This is achieved by delivering tailored services that cater to diverse industry needs, including finance, technology, and healthcare. With a strong focus on quality and excellence, GFC Consulting Co., Ltd. Shanghai has established itself as a trusted partner for organizations seeking to stay ahead in today's fast-paced business landscape.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Vision-X Enterprise Management, Ltd. provides a wide range of customer service solutions to help businesses achieve their goals. With expertise in AI development, cloud consulting, business services, and customer service outsourcing, the company offers tailored solutions to meet the unique needs of clients. By leveraging advanced technologies such as artificial intelligence, machine learning, and data analytics, Vision-X helps organizations streamline operations, enhance customer experiences, and drive revenue growth. The company's team of experts provides specialized services including smart customer service, video customer service, knowledge assistance, intelligent ticketing, AI-powered chatbots, and more.
team of 501 - 1000 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
KKH Global provides comprehensive solutions in customer contact management, e-commerce, online customer service, and business process outsourcing. Their services help clients define and implement efficient operations to handle interactions, ensuring customers receive spot-on experiences. With a strong focus on technology and innovation, KKH enables brands to stay competitive in the market. Their team of talented professionals provides tailored solutions for leading enterprises across various industries, including internet services, automobile, communications, fashion, and more.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $5k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.