Best Customer Service Outsourcing Agencies in Croatia

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Found 12 matching agencies

h
heloo
Empowering People to Deliver Ridiculously Good Innovation

team of 101 - 250 people

8 years of industry experience

contact for pricing

contact for pricing

E
Echo
Modern Contact Center Solution

team of 2 - 10 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

S
Significo
Connecting customers to brands through efficient communication

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

T
Troha Infinitus
Expert telemarketing solutions for European businesses.

team of 2 - 10 people

10+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

T
Tango Komunikacije
Customer support across continents, fast and reliable

team of 2 - 10 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

E
EQUESTRIS
Strategic Management Consulting, Advocacy and Lobbying

team of 2 - 10 people

8 years of industry experience

contact for pricing

Min project budget $10k

G
GELD DATA d.o.o.
Efficient business solutions through data analysis and recognition

team of 2 - 10 people

30+ years of industry experience

contact for pricing

contact for pricing

S
Scalable Global Solutions JSC
Boosting productivity through cost optimization and talent solutions

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

M
Mplus
Transforming customer experience through innovation and expertise

team of 1000+ people

15+ years of industry experience

contact for pricing

contact for pricing

M
M+ Group
Transforming Businesses through Innovative Solutions 🚀

team of 2 - 10 people

15+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

U
UTILITER d.o.o.
Innovative solutions for a better future

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

E
ECHO Contact Center
Expert contact center solutions for businesses

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

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What Is Customer Service Outsourcing?

Customer Service Outsourcing involves hiring external agencies to handle your customer interactions via phone, chat, email, and social media. This service lets businesses in Croatia access skilled support agents without managing an internal team.


Benefits of Outsourcing Customer Service

Outsourcing improves scalability, reduces operational costs, and allows focus on core activities. With hourly rates starting from $10, it’s a cost-effective strategy for quality support.


Who Should Consider Outsourcing Customer Service?

Businesses of all sizes and sectors, including Retail, Customer Service, Neuroth, Imovation and AS Logistic Center, can benefit. Companies Croatia gain local language support and time zone advantages.


Types of Customer Service Outsourcing

Services include inbound/outbound calls, live chat support, technical assistance, complaint resolution, and multilingual support. Agencies adapt to your business needs.


How Outsourced Customer Service Works

Outsourcing partners integrate with your CRM and communication platforms to deliver seamless service, ensuring your brand voice is consistent and customer satisfaction is high.


Cost Factors and Pricing Models

Costs vary based on volume, channels, languages, and hours covered. Pricing models include hourly rates, per-agent costs, or fixed monthly fees. Typical daily rates start at $80.


Quality Assurance and Training

Top agencies provide rigorous agent training, ongoing performance monitoring, and quality assurance processes to maintain service excellence.


Technology and Tools Used

Agencies leverage advanced tools like Zendesk, Freshdesk, Salesforce, and AI-powered chatbots to enhance efficiency and customer experience.


Multilingual and 24/7 Support

Many outsourcing partners offer multilingual support and round-the-clock service to meet the needs of global customers and different time zones.


Common Challenges and Solutions

Challenges include maintaining brand consistency and managing data security. Reliable agencies address these with detailed onboarding and strict confidentiality agreements.


How to Choose the Right Outsourcing Partner

Evaluate experience, industry specialization, scalability, technology stack, and pricing transparency. Choosing local agencies in Croatia offers advantages in culture and communication.


Case Study: Success with Customer Service Outsourcing

A mid-sized e-commerce business in Croatia increased customer satisfaction by 25% and reduced support costs by 30% after outsourcing to a specialized agency.


Impact on Customer Retention and Brand Loyalty

Effective outsourcing boosts customer retention through timely, empathetic support, reinforcing positive brand relationships.


Integration with In-house Teams

Outsourcing partners collaborate closely with your internal team to ensure knowledge transfer, process alignment, and seamless customer service delivery.


Future Trends in Customer Service Outsourcing

AI-driven support, omnichannel communication, and personalized experiences are shaping the future of outsourced customer service.

Frequently asked questions

Hourly rates typically start at $10, with daily rates from $80 in Croatia.

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Customer Service Outsourcing agencies in Croatia

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