Leading agencies include heloo, Echo, Significo, Tango Komunikacije and EQUESTRIS. A total of 11 Customer Service Outsourcing providers in Zagreb, Croatia are ready to help. They serve clients such as Retail, Customer Service, Neuroth, Business, ECommerce, Meditrade, Imovation, IT sector, Non-profit and Healthcare. Population of Zagreb, Croatia is 663,592.
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Found 11 matching agencies
Utiliter is a cutting-edge software development company that specializes in creating bespoke business solutions powered by the latest technological advancements. The company's mission is to become a leading player in the market of high-quality software development. With its focus on innovative solutions and exceptional customer service, Utiliter delivers tailored software solutions for various industries, including hospitality, retail, and more. Their services include web and software development, mobile app development, AI development, IoT development, IT services & consulting, business services, customer service outsourcing, web design (UI/UX), and call center services. By leveraging the latest technologies such as Receive.IT, Avail.IT, and Make.IT, Utiliter enables businesses to streamline their operations, enhance customer experiences, and drive growth.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
M+Plus creates comprehensive 360° omnichannel communication solutions to enhance customer satisfaction. Their digitalized approach leverages personalized platforms, facilitating seamless communication between customers and agents. By combining great people with great processes, M+Plus delivers exceptional results. With a focus on customer insights and expectations, their solutions tap into the value chain of customer experience. The company provides agile transformation services, creating software that digitizes the entire customer care journey under one roof. This holistic approach enhances operations, making M+Plus a one-stop-shop for industry-leading expertise, cutting-edge technology, and continuous improvement culture.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
This company specializes in providing efficient business solutions through the collection, analysis, and recognition of business data. By leveraging their expertise in IT services and consulting, they help clients make informed decisions to drive business growth. Their services include IT services and consulting, business services, customer service outsourcing, call center services, sales outsourcing, as well as data quality checks for EU companies. With a focus on delivering high-quality results, GELD DATA d.o.o. helps businesses accelerate transformation from cost centers to profit centers. They also offer market research, gamification platform development, and prize games management. As an ICT company with roots in Europe, they are well-equipped to handle General Data Protection Regulation (GDPR) compliance.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
EQUESTRIS offers expert strategic management consulting, advocacy, and lobbying services to organizations in various industries. Their team provides tailored solutions to help businesses achieve their goals, navigate complex regulatory environments, and build strong relationships with stakeholders. By leveraging their expertise in communication, negotiation, and stakeholder engagement, clients can optimize their operations, improve their public image, and drive sustainable growth. With a focus on delivering results-driven outcomes, EQUESTRIS partners with organizations to deliver high-impact solutions that meet their unique needs.
team of 2 - 10 people
8 years of industry experience
contact for pricing
min project budget $10k
Significo provides business solutions that empower companies in communication with their clients, transforming interactions into opportunities and value creation. Their services include customer experience enhancement, omnichannel platforms, and real-time reporting analytics. By implementing Significo's solutions, businesses can boost repeat purchases, enhance the shopping experience, and increase sales. With a focus on quality customer support, Significo helps companies in various industries, including retail, eCommerce, travel and hospitality, healthcare, and automotive, to exceed customer expectations and achieve market growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
ECHO Contact Center offers a range of services to help businesses improve their customer experience and operations. Their services include business services, customer service outsourcing, and call center services. These services enable businesses to provide efficient and effective support to their customers, resulting in increased satisfaction and loyalty. By partnering with ECHO Contact Center, businesses can benefit from cost efficiency, professionalism, and a modern approach to contact centers. With 24/7 operations and a team of specially trained agents, ECHO Contact Center ensures that customers receive prompt and responsive service.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Tango Komunikacije provides customer support services to clients across various industries. This includes call center services, market research, business services, and customer service outsourcing. By partnering with Tango, businesses can benefit from a seamless experience, high-quality service, and cost-effectiveness. With expertise in multiple continents, Tango offers a unique advantage for companies looking to expand globally. From translations and transcriptions to voiceovers and subtitling, Tango's solutions cater to diverse needs. The company's commitment to quality customer care support is evident in its long-term partnerships with prominent clients such as Merck and SB7 Mobile.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Scalable Global Solutions JSC delivers innovative business solutions, enhancing the efficiency and productivity of its clients. By outsourcing customer service, it helps businesses streamline operations and focus on core activities. This allows companies to reduce costs, optimize resources, and improve overall performance. The company's expertise in talent challenges enables clients to find the right talent at the right time, addressing their specific needs. With Scalable Global Solutions JSC, businesses can boost their productivity, efficiency, and profitability.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
M+ Group is a leading provider of comprehensive business services, leveraging cutting-edge technologies to deliver exceptional customer experiences. By outsourcing customer service and call center operations, M+ Group enables businesses to streamline their processes, reduce costs, and enhance their overall competitiveness. The company's expert team also develops tailored marketing strategies and direct marketing campaigns, driving brand awareness and customer engagement. Sales outsourcing is another key service, allowing businesses to tap into new revenue streams and expand their market reach. With a strong focus on innovation and continuous improvement, M+ Group helps clients thrive in today's fast-paced business landscape.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
TaskUs is a BPO services and digital solutions provider that offers end-to-end outsourcing services to enhance efficiency, security, and profitability. With a dedicated multilingual European team, we can handle complex tasks such as customer service, platform safety, risk management, AI training, and more. Our comprehensive outsourcing solutions are designed to transform businesses and help them grow. We provide 24/7 global outsourcing services through cost-effective Generative AI-driven CX Solutions. Our services include data labeling, content moderation, and compliance management. We also offer consulting support to improve operational processes and create high-performance teams. With our innovative dynamic pricing models, we ensure cost-efficiency without compromising quality. TaskUs is the partner of choice for companies in Europe, providing end-to-end BPO services to enhance efficiency, security, and profitability.
team of 101 - 250 people
8 years of industry experience
contact for pricing
contact for pricing
Echo provides a modern contact center solution that offers high-quality service and cost-effectiveness. The company uses advanced technology to provide timely responses to customer inquiries, 24/7, 365 days a year. This enables customers to get the support they need quickly and efficiently. Echo's services include business services, customer service outsourcing, and call center services, making it an ideal choice for businesses looking to improve their customer experience.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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