Leading agencies include Ekstern-Telefonpasning.dk, Flexkapacitet ApS, Webhelp, MakesYouLocal A/S and AD Client. A total of 8 Customer Service Outsourcing providers in Denmark are ready to help. They serve clients such as Retail, E-commerce, B2B, Fintech, Finance, Fashion, IT-drift, Tech Firm, Ecommerce and E-commerce. Local internet speeds average 175 Mbps, supporting fast development and collaboration. Average local salaries are around $72,273, reflecting market rates.
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Found 8 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
This company provides effective call center solutions to businesses. Their services include business services, customer service outsourcing, and sales outsourcing. These services can benefit clients by improving their customer experience, increasing sales, and reducing costs. By outsourcing their calls to The Call Company A/S, businesses can focus on their core operations while benefiting from expert call center management. With years of experience in telemarketing and kundeservice, they have the expertise to handle a wide range of customer service needs. Their services include fundraising, telemarketing, and anti-churn handling. They also offer solutions for receptionist tasks such as kalenderstyring, viderestilling, and beskedservice.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Flexkapacitet ApS provides a range of services to help businesses succeed. Their team offers customer service outsourcing, call center services, and business services designed to increase efficiency and reduce costs. By partnering with Flexkapacitet ApS, businesses can focus on their core operations while benefiting from expert support for their customers. This includes receptionist services, email management, and data updates. With 24/7 coverage, businesses can ensure that customer inquiries are handled promptly and professionally. Additionally, Flexkapacitet ApS provides solutions for webshops and timscheduling for clinics. By outsourcing these tasks, businesses can save time and resources, allowing them to concentrate on growth and development.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
CityCallCenter offers a comprehensive suite of call center services designed to meet the unique needs of businesses. With expertise in phone pasning, virtual kontorer, and meeting rooms, they provide an all-in-one solution for companies seeking to streamline their operations. By leveraging advanced technologies like live chat and cloud-based infrastructure, CityCallCenter helps businesses improve customer engagement, increase productivity, and reduce costs. Their services cater to a wide range of industries, including finance, healthcare, and retail, making them an ideal partner for organizations seeking reliable and efficient call center solutions.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
AD Client provides comprehensive kundeservice solutions for webshops, enabling businesses to focus on growth while maintaining high customer satisfaction. By leveraging AD Client's expertise, companies can streamline their operations, improve efficiency, and drive success. Their services include skræddersyet kundeservice, effektivisering, integrering, og forbedring av din kundehåndtering.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
This company offers affordable telephone outsourcing services to businesses, enabling them to focus on core activities while ensuring timely and efficient management of incoming calls. By leveraging their expertise, companies can reduce the risk of missed calls, handle customer inquiries effectively, and minimize the impact of phone-related disruptions on productivity. Their services are designed to provide a seamless experience for customers, ensuring that all important information is conveyed promptly. With their flexible pricing model starting from 100 kroner per month, businesses can benefit from cost-effective solutions without compromising on quality. Ekstern-Telefonpasning.dk's goal is to help companies achieve operational efficiency, reduce overhead costs, and enhance customer satisfaction.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Oncall ApS provides a range of services to help businesses streamline their operations. The company offers customer service outsourcing, call center services, and business services designed to support the needs of various industries. By partnering with Oncall, businesses can enjoy improved efficiency, cost savings, and enhanced customer satisfaction. With its team of experienced professionals and commitment to innovation, Oncall is well-equipped to deliver high-quality solutions that meet the unique needs of each client.
team of 2 - 10 people
3 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyDenmark’s digital agency landscape has grown significantly over recent years, driven by robust digital infrastructure, high internet penetration, and a digitally savvy population. The industry is characterized by a mix of specialized boutique agencies and large, full-service digital agencies, offering services ranging from digital marketing, UX/UI design, SEO, content creation, to analytics and strategy consulting.
Recent industry reports indicate that Denmark's digital advertising market reached over DKK 9.1 billion (approximately €1.22 billion) in annual revenue in 2022, reflecting a growth rate of about 7% year-on-year. The sector employs around 12,000 professionals nationwide, mainly concentrated in major cities like Copenhagen, Aarhus, and Odense.
Several important trends define Denmark's digital agency landscape:
Despite steady growth, Denmark’s digital agencies face intense competition, both locally and from international firms entering the market. Talent scarcity, especially for specialists in AI, data analytics, and cybersecurity, remains another critical challenge.
However, opportunities continue to emerge, particularly in areas such as:
Overall, Denmark’s digital agency ecosystem remains vibrant, supported by solid digital foundations, innovative talent, and growing market needs, positioning it strongly in the European digital landscape.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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