Leading agencies include Webhelp, MakesYouLocal A/S, AD Client and CityCallCenter ApS. A total of 4 Customer Service Outsourcing providers in Copenhagen, Denmark are ready to help. They serve clients such as Retail, E-commerce, Fintech, Finance, Fashion, Tech Firm, Ecommerce, Healthcare and International Business. Local internet speeds average 175 Mbps, supporting fast development and collaboration. Population of Copenhagen, Denmark is 613,288. Average local salaries are around $72,273, reflecting market rates.
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Found 4 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
CityCallCenter offers a comprehensive suite of call center services designed to meet the unique needs of businesses. With expertise in phone pasning, virtual kontorer, and meeting rooms, they provide an all-in-one solution for companies seeking to streamline their operations. By leveraging advanced technologies like live chat and cloud-based infrastructure, CityCallCenter helps businesses improve customer engagement, increase productivity, and reduce costs. Their services cater to a wide range of industries, including finance, healthcare, and retail, making them an ideal partner for organizations seeking reliable and efficient call center solutions.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
AD Client provides comprehensive kundeservice solutions for webshops, enabling businesses to focus on growth while maintaining high customer satisfaction. By leveraging AD Client's expertise, companies can streamline their operations, improve efficiency, and drive success. Their services include skræddersyet kundeservice, effektivisering, integrering, og forbedring av din kundehåndtering.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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