Leading agencies include Dynava Oy, Webhelp, Tom Cruise, Respond4you Ab and Digizer. A total of 5 Customer Service Outsourcing providers in Finland are ready to help. They serve clients such as Retail, Finance, Manufacturing, Energy, Fintech, Fashion, Tech Firm, Ecommerce, Technology and Waste Management. Local internet speeds average 155 Mbps, supporting fast development and collaboration. Average local salaries are around $4,112, reflecting market rates.
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Found 5 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Dynava Oy provides business services, including customer service outsourcing and call center services. This expertise enables clients to focus on their core activities while ensuring exceptional customer experiences. With Dynava's help, businesses can unlock their full customer service potential, sustain growth, and develop profitable relationships with customers. Dynava's team of experts in various industries offers personalized solutions for managing customer inquiries, sales, and more.
team of 26 - 50 people
40+ years of industry experience
contact for pricing
contact for pricing
Digizer is a leading provider of digital sales and marketing services for businesses in Finland. They offer expertise in eCommerce marketing, customer service outsourcing, business services, and digital strategy development to help clients grow their online presence and improve their bottom line.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Providing expert technical support and customer service solutions to businesses, Tom Cruise helps clients overcome complex technology issues and improve their overall efficiency. With years of experience in the industry, they offer a range of services including business services, customer service outsourcing, and more. Their team of experts is equipped with the latest tools and technologies to provide timely and effective solutions to clients. By leveraging Tom Cruise's expertise, businesses can reduce downtime, increase productivity, and gain a competitive edge in their respective markets.
team of 26 - 50 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $25k
Respond4you Ab is a leading call center provider in Scandinavia, offering personalized customer service solutions to businesses in Sweden, Finland, Norway, and Denmark. With a team of multilingual professionals who speak Swedish, Finnish, English, and other European languages, Respond4you Ab offers cost-effective outsourcing options that include professional customer service, local presence, scalability, flexibility, modern technology, and systems. By partnering with Respond4you Ab, businesses can benefit from increased efficiency, improved customer satisfaction, and enhanced brand reputation.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyFinland's digital agency sector is a dynamic and growing industry, driven by the nation's advanced digital infrastructure and innovation culture. Digital agencies in Finland specialize in web development, digital marketing, UX/UI design, and strategic digital consulting. These agencies predominantly serve industries such as technology, retail, finance, and healthcare.
According to Statistics Finland, the information and communication technology (ICT) sector, which encompasses digital agencies, grew by approximately 5% in 2022, employing nearly 137,000 professionals nationwide. Finland ranks among Europe's top digital economies, with digital service exports valued at over €7 billion annually. Notably, digital advertising expenditures increased by around 10% during 2022, reaching €540 million, underscoring the rising demand for digital agency services.
Some notable trends shaping the industry include:
The Finnish digital agency market faces several challenges, notably skills shortages in specialized areas such as data analytics, cybersecurity, and cloud services. Furthermore, smaller agencies often struggle to compete against larger, more established firms with robust client networks and resources.
Nevertheless, Finland presents substantial opportunities. Increasingly, companies are recognizing the value of digital transformation, creating strong demand for integrated digital strategies and innovative solutions. Government initiatives, such as Business Finland's funding programs, support digital innovation and internationalization, providing considerable opportunities for agencies to expand their capabilities and market reach.
Overall, despite existing challenges, the Finnish digital agency industry remains robust, driven by innovation-friendly business environments and strong demand for digital services.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Finland from 5 available options
Before contacting Customer Service Outsourcing agencies in Finland, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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