Leading agencies include Dynava Oy, Webhelp, Tom Cruise and Digizer. A total of 4 Customer Service Outsourcing providers in Helsinki, Finland are ready to help. They serve clients such as Retail, Energy, Fintech, Finance, Fashion, Tech Firm, Ecommerce, Technology, Manufacturing and Waste Management. Local internet speeds average 155 Mbps, supporting fast development and collaboration. Population of Helsinki, Finland is 657,291. Average local salaries are around $4,112, reflecting market rates.
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Found 4 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Dynava Oy provides business services, including customer service outsourcing and call center services. This expertise enables clients to focus on their core activities while ensuring exceptional customer experiences. With Dynava's help, businesses can unlock their full customer service potential, sustain growth, and develop profitable relationships with customers. Dynava's team of experts in various industries offers personalized solutions for managing customer inquiries, sales, and more.
team of 26 - 50 people
40+ years of industry experience
contact for pricing
contact for pricing
Digizer is a leading provider of digital sales and marketing services for businesses in Finland. They offer expertise in eCommerce marketing, customer service outsourcing, business services, and digital strategy development to help clients grow their online presence and improve their bottom line.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Providing expert technical support and customer service solutions to businesses, Tom Cruise helps clients overcome complex technology issues and improve their overall efficiency. With years of experience in the industry, they offer a range of services including business services, customer service outsourcing, and more. Their team of experts is equipped with the latest tools and technologies to provide timely and effective solutions to clients. By leveraging Tom Cruise's expertise, businesses can reduce downtime, increase productivity, and gain a competitive edge in their respective markets.
team of 26 - 50 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $25k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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