Leading companies include BMPB France, Salesupply, E-Commerce-Support.com, PRO CONTACT and Webhelp. A total of 18 Customer Service Outsourcing providers in France are ready to help. They serve clients such as B2B, Retail, Brands, Swiftic, Fintech, Fashion, Business, Tech Firm, Ecommerce and Healthcare. Local internet speeds average 290.75 Mbps, supporting fast development and collaboration. Average local salaries are around $30,366, reflecting market rates.
Leprofile delivers unparalleled solutions, visionary strategies, and a commitment to transforming businesses. With expertise in web & software development, mobile app development, e-commerce development, big data & BI, testing services, AI development, virtual reality / augmented reality development (AR/VR), IoT development, robotic process automation, web3 / blockchain development, IT services & consulting, cloud consulting, cybersecurity & pentesting, and business services, Leprofile empowers clients to grow their organizations. The company's cutting-edge technologies, such as machine learning capabilities, analytics, data insights, and business intelligence, ensure software quality, streamline operations, and enhance employee productivity and collaboration. Leprofile specializes in delivering innovative solutions for various industries, including banking and finance, healthcare & life sciences, technology & software, transportation & logistics, ecommerce & retail, education and training, marketing and branding, ready made solutions, app/system development, IT staffing/ outsourcing, AI/automation solutions, and other services.
team of 26 - 50 people
7 years of industry experience
rate < $25 / hr
min project budget < $1k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
MARS Marketing develops customized external commercial development and client satisfaction services for clients. This results in improved customer relationships and increased profits.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Force Plus is a digitally driven commercial agency specializing in business services, customer service outsourcing, digital marketing, search engine optimization (SEO), social media marketing (SMM), call center services, sales outsourcing, and more. By leveraging its expertise and digital capabilities, the company helps clients enhance their online visibility, identify leads, and attract new customers. Its lead management solutions enable businesses to streamline their sales processes and improve customer experiences. With a focus on innovation and technology, Force Plus has been providing exceptional service to its clients since 1983.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
min project budget $1k
Salesupply provides expert ecommerce fulfillment and customer service solutions to help online retailers expand their business. With over 15 years of experience, they offer a range of services including ecommerce fulfillment and customer service outsourcing. Their solutions allow businesses to focus on growth while ensuring timely and efficient order processing, returns management, and customer support. Salesupply's expertise in ecommerce fulfillment enables businesses to improve their overall customer experience, increase sales, and reduce costs. By partnering with Salesupply, businesses can benefit from a more streamlined supply chain, reduced inventory levels, and improved customer satisfaction.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $10k
Exton Consulting is a leading provider of comprehensive services designed to drive business growth and success. With expertise in web & software development, mobile app development, e-commerce development, big data & BI, AI development, robotic process automation, web3 / blockchain development, cloud consulting, cybersecurity & pentesting, branding, eCommerce marketing, digital strategy development, and marketing strategy, Exton Consulting enables businesses to unlock their full potential. By leveraging the latest technologies and innovative approaches, they help clients achieve greater business value in today's fast-paced AI economy. With a strong focus on customer satisfaction and long-term partnerships, Exton Consulting has established itself as a trusted partner for businesses seeking to reinvent themselves in the age of generative AI.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Optim Office provides expert office management solutions to help businesses gain more productivity and flexibility. Their services include customer service outsourcing, call center services, sales outsourcing, and business services. By partnering with Optim Office, companies can delegate non-core tasks to experienced professionals, allowing them to focus on their core activities. This results in increased efficiency, improved customer satisfaction, and enhanced competitiveness. Optim Office's team of experts is available to provide support 24/7, ensuring that businesses receive the level of service they need to succeed.
team of 2 - 10 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Batvoice provides expert call center services to enhance customer experience. By offering Business Services, Customer Service Outsourcing, and Call Center Services, they help businesses streamline their operations and improve client satisfaction. With advanced technologies like AI-powered Emotion & Speech Analytics, Batvoice enables companies to analyze appels, identify trends, and make data-driven decisions. This leads to increased efficiency, reduced costs, and improved overall performance.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $100k
ATALIAN Interactive is a leading provider of business solutions, offering expertise in customer service outsourcing, call center services, sales outsourcing, and more. By externalizing functions such as support and operations, businesses can improve efficiency, reduce costs, and enhance client satisfaction. This approach enables companies to focus on core activities while leveraging specialized teams for technical assistance and capitalizing on scalable infrastructure. With a proven track record of success, ATALIAN Interactive empowers clients to achieve their goals through optimized processes and personalized service.
team of 101 - 250 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
BMPB France offers a range of services to support business development, including B2B prospecting, e-marketing solutions, and outsourced customer relations. Their expertise enables clients to attract new customers, develop new markets, and retain existing ones. By leveraging their database of pre-qualified prospects, BMPB France helps businesses focus on their core activities. With a strong presence in the industrial and tertiary sectors, BMPB France provides tailored targeting solutions based on criteria such as company size, location, and number of employees. Their services can benefit clients by increasing turnover, generating regular growth, and strengthening market visibility.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Wecall provides high-quality customer service and e-commerce solutions to businesses. Their services include telesecrétariat médical, call center services, customer service outsourcing, and e-commerce development. By externalizing their apps and emails, clients can focus on their core business while benefiting from a professional and efficient service. Wecall's team is experienced in managing multiple channels and languages, ensuring seamless communication with clients and customers.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
E-Satisfaction helps businesses reinvent their customer experience by combining the best of technology and humanity. With expertise in call center services, digital strategy development, sales outsourcing, and more, clients can expect personalized experiences that drive satisfaction and loyalty. From minor adjustments to large transformations, E-Satisfaction provides tailored solutions that boost business performance. By leveraging data analytics and technology, businesses can gain a competitive edge and generate leads. The company's team of experienced professionals ensures exceptional service delivery and customer satisfaction.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $10k
E-Commerce-Support.com offers a range of services to support online businesses and their customers, including customer service outsourcing, call center services, and business services. By providing these services, they enable companies to focus on growth and expansion without the need for full-time staff or daily screen time. With precise payment and inventory management, suppliers, and 3PL management handled, E-Commerce-Support.com saves businesses time and resources. Their language skills allow them to support new market ventures in Francophone countries and cater to international customers. By utilizing the software and platforms required, they are available every day as an extension of their clients' teams. Whether small or large, E-Commerce-Support.com's tailored approach can work with any business, including SMEs and e-commerce businesses.
team of 2 - 10 people
2 years of industry experience
rate $25 - $50 / hr
contact for pricing
Préposé provides high-quality telephonic services to businesses, ensuring they never miss an important call. With its cutting-edge technology and team of experienced professionals, Préposé helps companies optimize their daily operations, reduce costs, and improve customer satisfaction.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
MY COMPTA SOLUTION offers expert online accounting services to help businesses manage their finances efficiently. Their team of experienced accountants provides business services and customer service outsourcing, ensuring that clients' accounts are accurate and compliant with regulatory requirements. With a strong focus on technology, they use digital tools to streamline processes and provide clients with valuable insights. By partnering with MY COMPTA SOLUTION, businesses can simplify their daily operations, save time, and make informed decisions. Their services are designed to cater to the needs of various industries, including business services and customer service outsourcing.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Envolaxion specializes in providing custom-made training and development solutions to businesses. Their expert team focuses on enhancing the human resource department of companies, helping them grow and thrive. By offering a range of services including customer service outsourcing and business services, Envolaxion enables businesses to improve their performance, increase productivity, and achieve their goals. Their approach combines behavioral training, coaching, and personalized development programs to create a lasting impact on employees. With over 10 years of experience in developing human resources, Envolaxion provides customized solutions that cater to the unique needs of each client.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
PRO CONTACT provides personalized customer service solutions to help businesses succeed. Their services include business services, customer service outsourcing, and call center services. These services enable businesses to improve their client relationships, increase revenue, and streamline operations. With PRO CONTACT's expert team, companies can focus on their core activities while relying on a dedicated partner for customer service needs. By leveraging advanced tools and technologies, PRO CONTACT's solutions help businesses adapt to changing market conditions and stay ahead of the competition. Whether it's prospection B2B or externalizing client relations, PRO CONTACT offers customized support to meet individual company needs.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyFrance boasts a vibrant digital agency ecosystem, driven by robust innovation, creativity, and technological advancement. French digital agencies provide a wide range of services including web and app development, digital marketing, UX/UI design, and e-commerce solutions. Paris, Lyon, and Marseille serve as major hubs, hosting prominent agencies such as Publicis Groupe, Havas, and smaller innovative boutiques like Dagobert and Emakina.FR.
The digital advertising market in France is rapidly growing. According to Statista, digital ad spending reached approximately €9.3 billion in 2022, marking a 10% increase from the previous year. Additionally, mobile advertising accounted for nearly 66% of total digital ad expenditures, emphasizing the importance of mobile-first strategies.
French digital agencies are increasingly adopting data-driven techniques and artificial intelligence solutions to enhance customer targeting and campaign efficiency. Moreover, sustainability-focused campaigns and responsible digital practices have emerged as significant trends, shaping the services provided by many agencies.
The French digital agency landscape faces several challenges, including intense competition, talent shortages in skilled digital professionals, and evolving privacy regulations such as GDPR compliance. Furthermore, economic uncertainties in Europe may impact client budgets, necessitating agile and adaptive service offerings from agencies.
However, significant opportunities also exist:
In conclusion, despite competitive challenges, France's digital agency sector shows promising growth potential, driven by innovation, strategic adaptation, and expanding digital needs in local and international markets.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in France from 18 available options
Before contacting Customer Service Outsourcing agencies in France, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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