There are 1 companies in Neuilly-sur-Seine, France offering Customer Service Outsourcing services!

Leading agencies include Exton Consulting. A total of 1 Customer Service Outsourcing providers in Neuilly-sur-Seine, France are ready to help. They serve clients such as Automotive. Local internet speeds average 290.75 Mbps, supporting fast development and collaboration. Population of Neuilly-sur-Seine, France is 61,754. Average local salaries are around $30,366, reflecting market rates.

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Branding (1)Big Data & BI (1)AI Development (1)Cloud Consulting (1)Business Services (1)

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Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 1 matching agencies

Exton Consulting

Neuilly-sur-Seine, France

Customer Service Outsourcing Digital Strategy development Web3 / Blockchain Development +13 services

Exton Consulting is a leading provider of comprehensive services designed to drive business growth and success. With expertise in web & software development, mobile app development, e-commerce development, big data & BI, AI development, robotic process automation, web3 / blockchain development, cloud consulting, cybersecurity & pentesting, branding, eCommerce marketing, digital strategy development, and marketing strategy, Exton Consulting enables businesses to unlock their full potential. By leveraging the latest technologies and innovative approaches, they help clients achieve greater business value in today's fast-paced AI economy. With a strong focus on customer satisfaction and long-term partnerships, Exton Consulting has established itself as a trusted partner for businesses seeking to reinvent themselves in the age of generative AI.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.