Leading agencies include Everise, XTENSOS, Flexi-Hub, Eurobase and Intelegencia. A total of 13 Customer Service Outsourcing providers in Ireland are ready to help. They serve clients such as Retail, Logistics, E-commerce, Bank, BFSI, Irish, Global, Utilities, Law Firms and Healthcare. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Average local salaries are around $58,379, reflecting market rates.
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Found 13 matching agencies
Everise provides expert customer experience solutions to businesses, leveraging its extensive expertise in AI development, IoT development, IT services & consulting, business services, customer service outsourcing, call center services, and sales outsourcing. These services help clients streamline operations, reduce costs, improve customer satisfaction, and drive business growth.
team of 1000+ people
9 years of industry experience
contact for pricing
min project budget $250k
CallPageboy Call Centre provides a range of business services, including customer service outsourcing and call center services. These services enable businesses to improve their customer experience, increase sales, and enhance revenue growth. By leveraging the expertise of skilled customer service agents and cutting-edge technologies, CallPageboy helps companies build strong relationships with their customers. This results in increased loyalty, repeat business, and positive word-of-mouth referrals. The company's flexible outsourcing models cater to various business needs, allowing companies to focus on their core operations while maintaining high-quality customer support.
team of 2 - 10 people
50+ years of industry experience
contact for pricing
min project budget $1k
Zevas Communications specializes in providing Business Services, Customer Service Outsourcing, and Call Center Services that drive business growth and customer satisfaction. By leveraging cutting-edge technologies and analytics, the company helps clients achieve revenue acceleration, cost optimization, and enhanced experiences. With a focus on retention and win-back services, Zevas enables businesses to build loyalty and improve their overall customer journey.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Ordorite Software Solutions revolutionizes furniture retail management by offering a range of innovative solutions. Their software development services enable clients to create bespoke applications that cater to their specific needs, while big data & BI services help retailers make informed decisions based on customer behavior and market trends. Additionally, IT services & consulting provide expert advice on implementing technology solutions that enhance operational efficiency. Business services focus on providing strategic guidance to help retailers grow their business, while customer service outsourcing ensures that clients receive exceptional support from Ordorite's team of experts. Furthermore, sales outsourcing enables retailers to tap into new revenue streams and expand their customer base. With a strong commitment to transforming the future landscape of furniture retail management, Ordorite continues to push boundaries with its cutting-edge solutions.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
min project budget $1k
Intelegencia provides expert front and back office support to businesses, helping them grow their operations on demand and within budget. With a focus on software development, business services, and customer service outsourcing, Intelegencia bridges the gaps in resources and skills, allowing businesses to allocate more working capital and key personnel toward mission-critical objectives. From financial management and logistics to digital marketing and e-commerce tasks, Intelegencia's team of experts excels in a wide range of services that benefit clients by increasing efficiency, productivity, and revenue.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
XTENSOS delivers service-oriented solutions to global customers, enabling business growth and empowering professional development. The company provides various service-oriented solutions under three main headings: Learning & Development, Business Advisory & Consulting, and Multilingual Business Support. These solutions help companies solve their business problems by improving employee engagement, providing coaching and mentoring support for business leaders, and enabling multilingual teams to deliver quality global services.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
RelateCare provides innovative consulting, administrative, and clinical support solutions to healthcare organizations. By leveraging the latest technology and expert personnel, RelateCare enables clients to optimize patient access journeys, create a more efficient and patient-centered experience. Services include partnering with clients to enhance access to care and revenue cycle models, offering virtual clinical support solutions, and managing patient appointment needs through highly experienced call centers. This frees up hospital staff time to focus on in-person patient care. RelateCare's consulting team uses clinical and revenue cycle expertise to improve workflows and efficiencies. The company has been named one of Ireland's Best Managed Companies at Deloitte's annual awards programme in association with Bank of Ireland for the second consecutive year.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Eurobase offers a range of services to help businesses succeed in the ecommerce market. Their business services and customer service outsourcing solutions are designed to meet the needs of growing companies. With their powerful management software and real-time inventory systems, clients can be confident that their numbers are always right. Eurobase's 3PL logistics solutions ensure seamless order fulfillment and shipping, allowing customers to focus on growing their businesses. The company's commitment to sustainability and responsible practices sets them apart in the industry. By partnering with Eurobase, businesses can tap into the European ecommerce market, which is projected to reach €797bn in 2022.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
Covalen is a leading provider of innovative outsourcing solutions that empower businesses to thrive in an unpredictable landscape. With over 30 years of experience, the company offers a range of services designed to raise quality, exceed customer expectations, and inspire customer loyalty. From outsourced CX to operational excellence, Covalen's bespoke design and delivery systems boost performance, reduce costs, and time to market. The company delivers compliant outsourcing solutions to over 140 countries, achieving 98% SLA rates in more than 55 languages. With a proven track record of delivering exceptional client engagement, Covalen is recognized as a Best-in-Class Managed Services vendor by a FTSE 100 Technology Company.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
contact for pricing
Prosupo provides leading German Call-Center & Virtual Staffing Solutions to help businesses deliver a competitive advantage through deeper customer connections. Their CX services and expertise harness operational insights to meet the challenges of contact centers and customer expectations. The company offers various business services, including Customer Service Outsourcing, Branding, Social Media Marketing, and Call Center Services. These services can benefit clients by providing them with a team of professionals who provide expertise across various business domains. This allows companies to focus on their core activities while maintaining high-quality customer interactions. Prosupo's organizational ethos emphasizes fostering an environment where mutual respect and genuine concern pave the way for collaborative success.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $1k
Flexi-Hub provides a complete customer service solution for Irish business owners. The company offers real customer service, handled by real people, which sets it apart from automated systems and chatbots. By partnering with Flexi-Hub, businesses can enjoy prompt call answering, efficient handling of high call volumes, and round-the-clock availability. This ensures a positive brand image and enhances customer satisfaction. Flexi-Hub's email handling services optimize inbox organization and swift responses, allowing businesses to focus on their core priorities. The company also provides live chat support that empowers businesses to engage with customers instantly and resolve queries efficiently. With flexible customer service solutions, businesses can grow exponentially and receive personal, flexible, and reliable assistance.
team of 2 - 10 people
2 years of industry experience
contact for pricing
contact for pricing
PCG Media Group empowers businesses to make more possible through its diverse range of services. The company provides mobile app development, virtual reality and augmented reality solutions, and graphic design to bring innovative ideas to life. By leveraging the latest technologies such as AR/VR and direct marketing, PCG Media Group enables clients to reach their target audiences effectively. The company's customer service outsourcing and business services ensure seamless operations, while its print design and graphic design capabilities create visually stunning materials. With a focus on delivering exceptional results, PCG Media Group helps businesses thrive in today's fast-paced digital landscape.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Stellar Edge is a performance-based legal marketing agency specializing in software development, business services, customer service outsourcing, web design, advertising, search engine optimization, social media marketing, digital strategy development, email marketing, conversion optimization, market research. This results-driven approach helps law firms maximize their return on investment by providing tailored strategies and expert guidance. By avoiding ineffective marketing strategies, Stellar Edge ensures every aspect of its approach is optimized to drive success for its clients. With a focus on exclusivity, customization, and ROI guarantee, Stellar Edge delivers high-quality services that propel businesses ahead in their market.
team of 2 - 10 people
3 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyIreland's digital agency landscape is a dynamic and rapidly evolving sector, driven by increasing demand for digital transformation services across industries. The Irish market hosts a diverse array of digital agencies specializing in web design, digital marketing, SEO, content creation, social media marketing, and software development.
According to the Interactive Advertising Bureau (IAB) Ireland, digital advertising expenditures in Ireland reached €861 million in 2022, representing a year-on-year increase of 4%. A significant portion of this spending is directed toward mobile (75%) and video advertising (35%), underscoring the growing consumer preference for mobile content consumption.
Currently, there are over 500 digital agencies operating in Ireland, with Dublin serving as the primary hub, home to nearly 70% of these companies. These agencies range from boutique firms to large multinational entities such as Accenture Interactive and Deloitte Digital.
Emerging trends include increased investment in artificial intelligence (AI) and data analytics, as agencies strive to deliver personalized customer experiences and enhanced targeting capabilities.
Despite its growth, Ireland's digital agency market faces several challenges:
However, Ireland also presents significant opportunities:
Overall, Ireland's digital agency industry remains robust, characterized by steady growth, evolving client needs, and promising opportunities for agencies prepared to innovate and adapt.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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