Leading agencies include Eurobase and RelateCare. A total of 2 Customer Service Outsourcing providers in Waterford, Ireland are ready to help. They serve clients such as Retail, Logistics, Healthcare, E-commerce, Children's Hospitals and Academic Medical Centers. Local internet speeds average 145 Mbps, supporting fast development and collaboration. Population of Waterford, Ireland is 48,369. Average local salaries are around $58,379, reflecting market rates.
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RelateCare provides innovative consulting, administrative, and clinical support solutions to healthcare organizations. By leveraging the latest technology and expert personnel, RelateCare enables clients to optimize patient access journeys, create a more efficient and patient-centered experience. Services include partnering with clients to enhance access to care and revenue cycle models, offering virtual clinical support solutions, and managing patient appointment needs through highly experienced call centers. This frees up hospital staff time to focus on in-person patient care. RelateCare's consulting team uses clinical and revenue cycle expertise to improve workflows and efficiencies. The company has been named one of Ireland's Best Managed Companies at Deloitte's annual awards programme in association with Bank of Ireland for the second consecutive year.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Eurobase offers a range of services to help businesses succeed in the ecommerce market. Their business services and customer service outsourcing solutions are designed to meet the needs of growing companies. With their powerful management software and real-time inventory systems, clients can be confident that their numbers are always right. Eurobase's 3PL logistics solutions ensure seamless order fulfillment and shipping, allowing customers to focus on growing their businesses. The company's commitment to sustainability and responsible practices sets them apart in the industry. By partnering with Eurobase, businesses can tap into the European ecommerce market, which is projected to reach €797bn in 2022.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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