Leading agencies include E-ALPHA (PRIVATE) LIMITED, App in Snap, Leads Expert BPO PVT LTD, Rezolves and Intelligent Solutions. A total of 6 Customer Service Outsourcing providers in Islamabad, Pakistan are ready to help. They serve clients such as Healthcare, Markets, Fintech, Finance, Startups, Academia, Logistics, Technology, Commercial and Industrials. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Islamabad, Pakistan is 1,009,832. Average local salaries are around $1,500, reflecting market rates.
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Found 6 matching agencies
AppInSnap helps businesses solve complex problems by redefining technological landscapes that make a difference. Leveraging custom IT expertise, they provide cross-platform solutions to enhance productivity and improve business processes. Their innovative infrastructure services aim to boost efficiency, while digital transformative solutions cater to various industries such as fintech, healthcare, logistics, and academia. By connecting unlimited networks and integrating vast amounts of data, AppInSnap revolutionizes operations and enhances performance across multiple digital channels. With a well-versed team of experts, they offer business process outsourcing services to increase market share and client base. AppInSnap builds platforms that make it easy to develop and operate real-time applications, unlocking opportunities for SMEs and corporate clients.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
E-Alpha Services offers a comprehensive suite of solutions to help businesses thrive in the digital age. From business consulting and customer service outsourcing to web design, branding, and marketing strategy, their services cater to various industry needs. With expertise in eCommerce marketing, social media management, and lead generation, E-Alpha helps businesses establish a strong online presence. Their team provides guidance on setting up and optimizing e-commerce platforms, including Amazon and eBay. Additionally, they offer courses on WordPress design, SEO, and content writing, enabling clients to develop in-demand skills. By partnering with E-Alpha, businesses can streamline their operations, drive growth, and achieve success.
team of 2 - 10 people
3 years of industry experience
contact for pricing
min project budget $1k
Sansom Consulting provides expert support services tailored to meet specific business needs. Their dedicated team offers a range of services, including customer service outsourcing, call center services, and business services. These services enable businesses to focus on their core activities while ensuring seamless support and efficient operations. With over 150 clients since its inception in 2021, Sansom Consulting has established itself as a trusted partner for businesses seeking high-quality support services. Their commitment to excellence and personalized service sets them apart from competitors.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $1k
Intelligent Solutions is a leading provider of turnkey solutions for businesses in Pakistan. The company offers a wide range of services, including web and software development, mobile app development, customer service outsourcing, business services, and more. With its expertise in information technology (IT) and telecom, Intelligent Solutions provides one-stop facilities for regulatory compliance and support, procurement, installation, commissioning, and maintenance services. This allows businesses to focus on their core operations while relying on Intelligent Solutions for all their IT needs. The company's specialized services include project consultancy, deployment, fabrication, overhaul, repair, security solutions, solar technologies, and software development.
team of 2 - 10 people
6 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Leads Expert BPO PVT LTD provides a range of expert business solutions to help businesses succeed. With years of experience in the industry, they offer high-quality services such as customer service outsourcing, call center services, and sales outsourcing. These services are designed to provide businesses with increased efficiency, improved customer satisfaction, and enhanced revenue growth. By leveraging their expertise in tele-marketing, digital marketing, and graphic design, businesses can gain a competitive edge in the market. Leads Expert BPO PVT LTD's commitment to excellence ensures that clients receive top-notch services that meet their unique needs.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
Rezolves delivers comprehensive business process outsourcing solutions tailored to meet the unique needs of each client. With expertise in accounting, resource placement, medical coding, and marketing, Rezolves provides seamless financial, staffing, healthcare documentation, and brand management solutions. By specializing in market analysis, product launch, and revenue maximization, Rezolves helps businesses achieve sustained financial growth. The company's strategy development services also focus on effective planning, reducing acquisition costs, increasing sales revenue, and enhancing brand reputation. Rezolves' team of experts manages campaigns, offers virtual assistance, handles orders, and provides both inbound and outbound calling to streamline operations. By delegating niche tasks, businesses can focus on the bigger picture and achieve increased efficiency, cost savings, and exceptional customer satisfaction.
team of 2 - 10 people
9 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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