Leading companies include CAIC Outsourced Services, Aidey, Bynet Semech, Webhelp and ALLSTARSIT. A total of 5 Customer Service Outsourcing providers in Israel are ready to help. They serve clients such as Fintech, Fashion, Tech Firm, Start-ups, Ecommerce, E-commerce and SaaS companies. Local internet speeds average 206.42 Mbps, supporting fast development and collaboration. Average local salaries are around $25,101, reflecting market rates.
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
ALLSTARSIT provides a comprehensive solution for businesses looking to expand their global team. Their services include software development, testing services, IT services & consulting, IT staff augmentation, business services, and customer service outsourcing. These services enable companies to tap into a wide talent pool of top-tier engineers and simplify the hiring process. ALLSTARSIT's integrated solution streamlines the process of finding and hiring global talent, managing HR and payroll, and automating compliance across 20+ countries. This allows businesses to save time and resources, reduce hiring timelines by up to 50%, and eliminate administrative tasks such as taxes, benefits, and payroll.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
Aidey offers exceptional customer support services, tailored to meet the unique needs of businesses like yours. With a profound understanding of the local and global start-up ecosystem, Aidey provides premium customer support for start-ups, e-commerce, and SaaS companies from various industries and sizes. Their expert team offers 24/7/365 scalable customer support, including phone, chat, and email support, in any required time-zone, shared and dedicated teams, and with native English-speaking support representatives. Aidey's services help businesses scale up effectively, improve customer satisfaction rates, and increase revenue. With over seven years of experience in providing premium customer support, Aidey is a trusted partner for companies looking to enhance their customer service capabilities.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Bynet Semech provides a range of services to support businesses in achieving their goals. Their team of experts offers IT Services and Consulting, Cloud Computing Services, and Business Services. These solutions enable businesses to streamline operations, improve efficiency, and reduce costs. With customer service outsourcing and call center services, Bynet Semech helps businesses manage their customer relationships effectively. By leveraging cutting-edge technologies like cloud computing, businesses can enhance their competitiveness in the market. Bynet Semech's team of professionals provides expert guidance on implementing these solutions, ensuring that businesses are able to adapt quickly to changing market conditions.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
CAIC Outsourced Services is a leading provider of outsourced call center services, dedicated to delivering exceptional customer service and sales support. With our team of experienced professionals, we help businesses streamline their operations, improve efficiency, and enhance customer satisfaction. Our comprehensive solutions cater to various industries, including business services, customer service outsourcing, call center services, and sales outsourcing. By partnering with CAIC Outsourced Services, you can experience unparalleled excellence in customer interaction, 24/7.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyIsrael's digital agency industry has experienced significant growth in recent years, fueled by a strong technology-driven culture and a vibrant startup ecosystem. With a rapidly advancing digital landscape, Israeli agencies specialize primarily in digital marketing, UX/UI design, social media management, SEO services, and web and app development.
The digital advertising market in Israel reached approximately $1.3 billion in 2022, showing consistent annual growth of about 7-10% according to industry reports. Mobile advertising accounts for the majority share, with nearly 80% of Israelis regularly using smartphones and spending an average of 4.5 hours daily online. Additionally, about 60% of Israeli businesses have significantly increased their digital marketing budgets in the last two years, reflecting the industry's upward trajectory.
Key trends shaping the industry include:
Despite positive growth, the Israeli digital agency ecosystem faces several challenges, including a highly competitive market, talent shortages, and rising operational costs. The limited pool of skilled professionals in areas such as analytics, performance marketing, and digital strategy remains an ongoing hurdle.
Nevertheless, the market presents considerable opportunities. Israel is home to over 7,000 startups, providing a robust pipeline of innovative technologies and potential collaborations. Moreover, growing global demand for Israeli technological expertise positions local digital agencies uniquely to expand internationally, delivering services to a broader global marketplace.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Israel from 5 available options
Before contacting Customer Service Outsourcing agencies in Israel, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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