Leading agencies include Ansvery, Infomedia, MakesYouLocal A/S, BPO Services and Credo Partners. A total of 6 Customer Service Outsourcing providers in Lithuania are ready to help. They serve clients such as Retail, Business, E-commerce, Telemarketing, Retail industry, Technology and IT, Digital marketing, Dienos pardavimas, IT ir technologija and Finance and banking. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $11,940, reflecting market rates.
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Found 6 matching agencies
Ansvery provides reliable business solutions to help clients thrive. Their services include customer service outsourcing and social media marketing, allowing businesses to focus on growth. With Ansvery's expertise, companies can benefit from improved communication, increased brand awareness, and enhanced customer engagement. By partnering with Ansvery, businesses can streamline their operations, reduce costs, and achieve their goals. Whether you need help with customer support or want to boost your online presence, Ansvery is here to help.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
JSF "Infomedia" offers professional telemarketing services, including telemarketing campaigns and sales. The company provides high-quality contact center solutions for businesses seeking to increase their sales and customer engagement. With expertise in various industries, JSF "Infomedia" helps companies achieve their goals through effective communication and targeted marketing strategies.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
min project budget $1k
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
BPO Services offers a range of business services designed to support companies in delivering exceptional customer experiences. Their call center services enable clients to manage their customer inquiries and feedback in real-time, improving overall satisfaction and driving business growth. By leveraging BPO Services' expertise in telemarketing and sales outsourcing, businesses can enhance their market reach and expand their customer base. With a strong focus on quality and reliability, BPO Services has established itself as a trusted partner for companies seeking to improve their operational efficiency.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Credo Partners offers a range of business services, including customer service outsourcing, call center services, and more. By leveraging advanced technology and optimized strategies, the company helps clients streamline their operations and improve overall performance. With expert guidance, clients can enhance their brand reputation, increase efficiency, and drive revenue growth. Credible communication channels are established to ensure seamless interaction with clients across various touchpoints.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Kadangi pokalbis visada būna spontaniškas, nesurežisuotas ir natūralus, vedamas emocijos ir tarpusavio kontakto. Mes visada pasiruošę užtikrinti tik aukščiausią kokybė ir profesionalumą. Kitaip sau tiesiog neleidžiame. Pardavimo specialistai gali nustatyti, kuri pasakyta frazė ar tema klientą „užkabino“ labiau, o kuri – mažiau. Taip po kiekvieno skambučio galima išsigryninti taktikas, kurios šalto skambučio metu buvo veiksmingiausios, ir taip pasiekti geresnius telerinkodaros rezultatus kito pokalbio metu. Mes dirbame taip, kad tau liktų kuo mažiau darbo. Pasodiname, auginame ir palaistome pinigų medį, o tau tereikia susirinkti nuo jo vaisius.
team of 101 - 250 people
9 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyLithuania has emerged as a dynamic hub for digital agencies, driven by rapid technology adoption and a skilled workforce. As of 2023, there are over 200 active digital agencies in the country, primarily concentrated in Vilnius and Kaunas. These agencies specialize in web development, digital marketing, UX/UI design, and software solutions, serving both local and international clients.
Despite robust growth, Lithuanian digital agencies face notable challenges, including intense competition for skilled talent and wage inflation driven by rising demand. Additionally, the relatively smaller domestic market size necessitates agencies to actively seek international clients to sustain growth.
However, opportunities in Lithuania remain abundant. The country's strong educational system, particularly in technology and design fields, ensures a continuous supply of qualified specialists. Furthermore, Lithuania's reputation as a tech-friendly country, supported by initiatives like startup accelerators and technology hubs in Vilnius Tech Park, provides ideal conditions for digital agencies to innovate and expand.
In conclusion, Lithuania's digital agency industry is characterized by steady growth, increasing international reach, and a supportive ecosystem. With appropriate strategies to navigate talent and market size challenges, the sector is positioned to thrive in the coming years.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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