Leading agencies include Ansvery, Infomedia, MakesYouLocal A/S, BPO Services and Planas Chuliganas. A total of 5 Customer Service Outsourcing providers in Vilnius, Lithuania are ready to help. They serve clients such as Retail, Business, E-commerce, Telemarketing, Retail industry, Technology and IT, Digital marketing, Dienos pardavimas, IT ir technologija and Finance and banking. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Vilnius, Lithuania is 526,356. Average local salaries are around $11,940, reflecting market rates.
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Found 5 matching agencies
MakesYouLocal A/S helps e-commerce businesses expand their reach globally. The company provides native-speaking customer service, translations, and digital marketing solutions to support internationalization efforts. With expertise in business services, customer service outsourcing, digital marketing, social media marketing, pay per click, market research, call center services, and more, MakesYouLocal A/S empowers clients to succeed abroad. By supporting over 1,000 brands and retailers since 2010, the company has established a strong presence across 15 countries. Offices in Denmark, Lithuania, Germany, and Czechia enable seamless operations. Benefits of working with MakesYouLocal A/S include accessing local expertise, enhancing brand visibility, and driving sales growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Kadangi pokalbis visada būna spontaniškas, nesurežisuotas ir natūralus, vedamas emocijos ir tarpusavio kontakto. Mes visada pasiruošę užtikrinti tik aukščiausią kokybė ir profesionalumą. Kitaip sau tiesiog neleidžiame. Pardavimo specialistai gali nustatyti, kuri pasakyta frazė ar tema klientą „užkabino“ labiau, o kuri – mažiau. Taip po kiekvieno skambučio galima išsigryninti taktikas, kurios šalto skambučio metu buvo veiksmingiausios, ir taip pasiekti geresnius telerinkodaros rezultatus kito pokalbio metu. Mes dirbame taip, kad tau liktų kuo mažiau darbo. Pasodiname, auginame ir palaistome pinigų medį, o tau tereikia susirinkti nuo jo vaisius.
team of 101 - 250 people
9 years of industry experience
contact for pricing
contact for pricing
Ansvery provides reliable business solutions to help clients thrive. Their services include customer service outsourcing and social media marketing, allowing businesses to focus on growth. With Ansvery's expertise, companies can benefit from improved communication, increased brand awareness, and enhanced customer engagement. By partnering with Ansvery, businesses can streamline their operations, reduce costs, and achieve their goals. Whether you need help with customer support or want to boost your online presence, Ansvery is here to help.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
JSF "Infomedia" offers professional telemarketing services, including telemarketing campaigns and sales. The company provides high-quality contact center solutions for businesses seeking to increase their sales and customer engagement. With expertise in various industries, JSF "Infomedia" helps companies achieve their goals through effective communication and targeted marketing strategies.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
min project budget $1k
BPO Services offers a range of business services designed to support companies in delivering exceptional customer experiences. Their call center services enable clients to manage their customer inquiries and feedback in real-time, improving overall satisfaction and driving business growth. By leveraging BPO Services' expertise in telemarketing and sales outsourcing, businesses can enhance their market reach and expand their customer base. With a strong focus on quality and reliability, BPO Services has established itself as a trusted partner for companies seeking to improve their operational efficiency.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Vilnius from 5 available options
Before contacting Customer Service Outsourcing agencies in Vilnius, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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