Leading agencies include Abinitio Consulting, 1MIB - Soluciones para Recursos Humanos, Cosmos Call Center, WiserBrand and Atento. A total of 7 Customer Service Outsourcing providers in Madrid, Spain are ready to help. They serve clients such as Retail, Trade, Swiftic, E-commerce, Entertainment, Food & Beverage, Mutuas y seguros, Telecomunicaciones, E-commerce clients and Banca y financieras. Local internet speeds average 207.9 Mbps, supporting fast development and collaboration. Population of Madrid, Spain is 3,280,782. Average local salaries are around $19,018, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 7 matching agencies
Atento transforms the customer experience through technology, providing end-to-end CX solutions that track and improve every customer touchpoint. By leveraging data science, digital marketing, and marketing intelligence, Atento enables companies to increase sales by up to 30%. Their services include IT Services & Consulting, Business Services, and Customer Service Outsourcing, which help clients deliver engaging brand experiences, boost efficiency with back and front-office automation, and create valuable connections with customers at every touchpoint.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Abinitio Consulting offers a range of services to help businesses improve their processes, increase efficiency, and achieve excellence. Their expertise includes big data & BI, business services, customer service outsourcing, and more. By leveraging innovative technologies, they help clients adapt to changing market conditions and stay ahead of the competition. With over 12 years of experience in externalization of processes, recovery of debt, and management of fraud, Abinitio Consulting is well-equipped to support businesses across various industries. Their services can benefit clients by reducing costs, improving customer satisfaction, and increasing revenue growth.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Cosmos Call Center provides expert business services, including customer service outsourcing and social media marketing. The company's team offers a range of solutions to optimize client productivity and empower their business goals. With expertise in call center services, they can connect clients with customers through multiple channels. By partnering with Cosmos Call Center, businesses can benefit from increased efficiency, improved customer satisfaction, and enhanced brand reputation.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
min project budget $1k
1MIB provides business services and HR solutions to help clients expand their professional possibilities. By offering customer service outsourcing, sales outsourcing, and remote work opportunities, they enable businesses to tap into a global talent pool. With a proven methodology that boosts hiring success rates by up to 80%, 1MIB helps entrepreneurs and companies alike succeed in the competitive market.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Advance Outsourcing of Services is a leading provider of business services and customer service outsourcing. By leveraging their expertise, clients can improve efficiency, reduce costs, and enhance their overall competitiveness in the market. With a focus on innovation, technology, and talent, Advance Outsourcing of Services designs, implements, and evaluates customized business strategies to optimize investment and drive results. Their retail and trade marketing services help businesses streamline operations and maximize returns. The company's team of experienced professionals is committed to delivering exceptional results and unparalleled customer satisfaction.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Nova BPO provides specialized business services, including customer service outsourcing and end-to-end process outsourcing, to help companies increase productivity and efficiency. By leveraging advanced technology such as OCR, software personalization, and manual verification, Nova BPO simplifies complex processes, ensuring precision and accuracy in data management. With over 25 years of experience, the company offers a range of services that cater to businesses seeking to optimize their operations, including process optimization, digitalization, and task force implementation. By partnering with Nova BPO, companies can enjoy cost savings, improved resource allocation, and enhanced service quality.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Madrid from 7 available options
Before contacting Customer Service Outsourcing agencies in Madrid, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
Market Size
Customer Service Outsourcing agencies in Madrid
Average Budget
Typical project investment
Hourly Rate
Standard hourly pricing
Demand
Customer Service Outsourcing services demand
Most requested skills for Customer Service Outsourcing projects in Madrid:
Common questions about finding and working with Customer Service Outsourcing agencies in Madrid (7 available)
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.