Leading agencies include Digital Hearts Co., Ltd. and Enspyre Inc.. A total of 2 Customer Service Outsourcing providers in New Taipei, Taiwan are ready to help. They serve clients such as Startups, Taiwanese market and Fortune 500 companies. Population of New Taipei, Taiwan is 3,979,208.
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Found 2 matching agencies
As a trusted partner in the digital world, Digital Hearts Co., Ltd. delivers innovative solutions to transform businesses. Their mobile app development services enable clients to create user-friendly experiences that drive engagement. The company's software development capabilities ensure seamless integration of technology into various industries. Cybersecurity & pentesting services protect clients' sensitive data from threats. Business services, customer service outsourcing, design, web design (UI/UX), graphic design, digital marketing, advertising, social media marketing (SMM), and call center services provide comprehensive support to clients. By leveraging their expertise, businesses can improve efficiency, enhance customer satisfaction, and gain a competitive edge in the market.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
contact for pricing
Enspyre Inc. is a leading expert in B2B marketing solutions, delivering innovative services to help businesses thrive. With over 20 years of experience, the company has established itself as a trusted partner for Fortune 500 companies and startups alike. Enspyre's comprehensive range of services includes business services, customer service outsourcing, call center services, and sales outsourcing. These solutions enable businesses to accelerate their success by tapping into new market opportunities, refining existing marketing strategies, and driving revenue growth. The company's expertise in B2B marketing has earned it recognition from prominent industry associations, including the Fortune 500 list.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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