Leading agencies include Asksus-ng Business Support Services, Intercom Nigeria, Thexclusive Media, Intelics Solutions Nigeria Limited and Spike Web Services. A total of 11 Customer Service Outsourcing providers in Nigeria are ready to help. They serve clients such as Homes, Retail, Business, Insurance, Employers, Technology, Healthcare, Manufacturing, Large Offices and Entrepreneurs. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $3,000, reflecting market rates.
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Found 11 matching agencies
Hi-Deas Expedient Solutions Limited is a leading provider of innovative business solutions. The company helps growing companies from micro, small, medium to large enterprises achieve digital transformations by setting up call centers and providing customer service outsourcing services. With its expertise in VoIP telephony, Hi-Deas simplifies complex technical business processes, breaking information and communication boundaries through digitization. By leveraging technology, the company enables businesses to become intelligent enterprises. Hi-Deas offers a range of services, including call center services, customer service outsourcing, and IT business process outsourcing. These services can benefit clients by improving operational efficiency, enhancing customer experience, and reducing costs. With its world-class solutions, Hi-Deas delivers value to growing companies seeking digital transformation.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
DelonApps provides world-class, yet affordable technical and non-technical business process outsourcing services. Their services include web & software development, IT staff augmentation, business services, customer service outsourcing, call center services, and more. By partnering with DelonApps, businesses can save costs on hiring skilled professionals while still receiving top-notch support. This allows companies to focus on their core operations and improve overall efficiency.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
Outcess Solutions LTD provides a range of IT services and consulting to help businesses thrive in today's digital landscape. With expertise in cloud computing, customer service outsourcing, and call center services, Outcess Solutions can benefit clients by improving efficiency, reducing costs, and enhancing customer satisfaction. By leveraging its experience in IT services & consulting, cloud consulting, business services, and more, Outcess Solutions can help businesses stay ahead of the competition.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Resource Intermediaries Limited provides a wide range of outsourcing and business support solutions to businesses globally. With over 15 years in business, they help employers create a culture of continuous learning and personal development for staff. Their excellent services enable companies to maintain steady growth while keeping core teams focused on internal tasks. By attracting top talent, they ensure customer satisfaction and competitive results. The company's capacity-building programs empower employers to imbibe a culture of continuous learning and pursue initiatives that promote personal development. Resource Intermediaries Limited's academy and finishing school offer accredited courses and training in marketing, leadership, and soft skills. Their people management services include HR outsourcing, payroll, and benefits administration, as well as recruitment programs and employee assessments.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Intelics Solutions Nigeria Limited is a trusted digital transformation consultant that helps businesses gain valuable insights and provides dynamic technology solutions. The company offers end-to-end value chain services, including software development, IT services & consulting, cloud consulting, cybersecurity & pentesting, IT staff augmentation, business services, customer service outsourcing, call center services, secured storage services, digital solutions, and business process services. These services enable businesses to achieve tangible outcomes, improve operational efficiency, and stay competitive in the market. With expertise in various verticals such as banking & financial services, insurance, healthcare, manufacturing, pharmaceuticals, retail, shipping & utilities, Intelics Solutions Nigeria Limited provides tailored solutions that meet the unique needs of each industry. By leveraging cutting-edge technologies and innovative approaches, the company helps businesses transform their operations and achieve long-term success.
team of 26 - 50 people
9 years of industry experience
contact for pricing
min project budget $10k
Omni Channel provides a range of business outsourcing services to help companies achieve their goals. Their customer service outsourcing services enable businesses to deliver world-class experiences to customers, while their sales outsourcing services drive revenue growth. By leveraging the power of technology, Omni Channel helps organizations simplify interactions, accelerate growth, and build deep engagement between people and brands. Through their RPO programs, they provide talent acquisition services for professional and non-professional positions, solving compliance, scalability, cost, quality, or other recruiting challenges. Their business phone system is an open communication platform that provides all the features of a proprietary PBX at a much affordable price. Omni Channel also offers HR services, recruitment process outsourcing, business process outsourcing, customer experience solutions, call center services, and business phone systems.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
Specializing in Web & Software Development, Mobile App Development, and E-commerce Development, Spike Web Services empowers businesses to thrive online. By leveraging cutting-edge technologies like Big Data & BI, Testing Services, AI Development, Virtual Reality / Augmented Reality Development (AR/VR), IoT Development, Implementation Services, Web3 / Blockchain Development, IT Services & Consulting, Cloud Consulting, Cybersecurity & Pentesting, and more, Spike Web Services helps clients achieve unparalleled success. From Custom Software Solutions to Digital Marketing Expertise, their comprehensive services cater to diverse industry needs. With years of experience in providing exceptional IT solutions, Spike Web Services is the ideal partner for businesses seeking innovative digital transformations.
team of 2 - 10 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Asksus-ng Business Support Services is a leading provider of business support services, offering full cycle support solutions to businesses of all sizes. Our team of experts provides strategic guidance and system development to help businesses succeed in today's competitive market.
team of 2 - 10 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $25k
Intercom Nigeria provides complete information and communication technology service solutions to enable business growth. They offer unified communication needs, VOIP, call center services, and installation solutions for efficient business operations. Their expertise includes developing robust network infrastructure for enterprises. With business-class voice solutions, they help organizations gain a competitive advantage by improving efficiency, boosting productivity, and enhancing customer loyalty. Intercom Nigeria also offers video surveillance systems, high-speed internet options, and audio/video conferencing solutions to collaborate from anywhere.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $100k
Thexclusive Media provides a comprehensive range of services to help businesses thrive. With its expertise in IT Services & Consulting, the company offers tailored solutions to optimize business operations and improve efficiency. Its Business Services enable clients to achieve their goals by providing personalized support and guidance. Thexclusive Media's Customer Service Outsourcing helps businesses save time and resources by outsourcing non-core functions. The company's Web Design (UI/UX) services create visually stunning websites that engage customers and drive conversions. Graphic Design, Video Production, and Audio Production services help businesses establish a strong visual identity and communicate their message effectively. Thexclusive Media's Social Media Marketing (SMM) strategies promote brand awareness and drive website traffic. Its Media Planning & Buying capabilities enable clients to reach their target audience with precision. By leveraging these services, businesses can gain a competitive edge in the market and achieve long-term success.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
As a leading provider of business services, Skills Tech Consulting helps clients achieve remarkable growth and success. The company offers a range of services including customer service outsourcing, marketing strategy, PR services, market research, and event marketing. By leveraging its expertise in these areas, Skills Tech Consulting enables businesses to streamline their operations, enhance their brand reputation, and drive revenue expansion. With years of experience in the industry, the company has developed a unique ability to understand the complex needs of its clients and provide tailored solutions that meet their specific requirements. Whether it's improving customer engagement, boosting online presence, or driving sales growth, Skills Tech Consulting is committed to delivering exceptional results that exceed client expectations.
team of 2 - 10 people
7 years of industry experience
rate $25 - $50 / hr
min project budget $5k
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Post your project — free & easyNigeria's digital agency industry has experienced significant growth over the past decade, driven by increased internet penetration, widespread smartphone adoption, and a vibrant entrepreneurial ecosystem. Digital agencies in Nigeria primarily provide services in digital marketing, social media management, web development, SEO, and digital strategy consulting, catering to both local and international clients.
Challenges: Despite steady growth, digital agencies in Nigeria face numerous hurdles. Limited access to reliable infrastructure, particularly electricity and broadband internet, remains a critical issue. Additionally, the shortage of skilled digital professionals presents a talent gap that affects service quality and scalability.
Opportunities: Despite these challenges, the Nigerian market presents significant opportunities. The rapid digital transformation among Nigerian SMEs creates a robust client base for digital agencies. Furthermore, increasing investments from venture capitalists in tech startups have boosted the demand for professional digital marketing and branding services. Agencies that specialize in mobile-first strategies, e-commerce marketing, and fintech services stand to gain a competitive edge in this expanding market.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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