Leading agencies include Asksus-ng Business Support Services, Thexclusive Media, Outcess Solutions, Resource Intermediaries Limited and Hi-Deas Expedient Solutions Limited. A total of 7 Customer Service Outsourcing providers in Lagos, Nigeria are ready to help. They serve clients such as Employers, Entrepreneurs, Micro Businesses, Small Enterprises, Large Enterprises, IT and Technology, Global Businesses, Business and Finance, Budding Entrepreneurs and Medium-Sized Enterprises. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Lagos, Nigeria is 10,404,112. Average local salaries are around $3,000, reflecting market rates.
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Found 7 matching agencies
Hi-Deas Expedient Solutions Limited is a leading provider of innovative business solutions. The company helps growing companies from micro, small, medium to large enterprises achieve digital transformations by setting up call centers and providing customer service outsourcing services. With its expertise in VoIP telephony, Hi-Deas simplifies complex technical business processes, breaking information and communication boundaries through digitization. By leveraging technology, the company enables businesses to become intelligent enterprises. Hi-Deas offers a range of services, including call center services, customer service outsourcing, and IT business process outsourcing. These services can benefit clients by improving operational efficiency, enhancing customer experience, and reducing costs. With its world-class solutions, Hi-Deas delivers value to growing companies seeking digital transformation.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $25k
DelonApps provides world-class, yet affordable technical and non-technical business process outsourcing services. Their services include web & software development, IT staff augmentation, business services, customer service outsourcing, call center services, and more. By partnering with DelonApps, businesses can save costs on hiring skilled professionals while still receiving top-notch support. This allows companies to focus on their core operations and improve overall efficiency.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
Outcess Solutions LTD provides a range of IT services and consulting to help businesses thrive in today's digital landscape. With expertise in cloud computing, customer service outsourcing, and call center services, Outcess Solutions can benefit clients by improving efficiency, reducing costs, and enhancing customer satisfaction. By leveraging its experience in IT services & consulting, cloud consulting, business services, and more, Outcess Solutions can help businesses stay ahead of the competition.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Resource Intermediaries Limited provides a wide range of outsourcing and business support solutions to businesses globally. With over 15 years in business, they help employers create a culture of continuous learning and personal development for staff. Their excellent services enable companies to maintain steady growth while keeping core teams focused on internal tasks. By attracting top talent, they ensure customer satisfaction and competitive results. The company's capacity-building programs empower employers to imbibe a culture of continuous learning and pursue initiatives that promote personal development. Resource Intermediaries Limited's academy and finishing school offer accredited courses and training in marketing, leadership, and soft skills. Their people management services include HR outsourcing, payroll, and benefits administration, as well as recruitment programs and employee assessments.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Omni Channel provides a range of business outsourcing services to help companies achieve their goals. Their customer service outsourcing services enable businesses to deliver world-class experiences to customers, while their sales outsourcing services drive revenue growth. By leveraging the power of technology, Omni Channel helps organizations simplify interactions, accelerate growth, and build deep engagement between people and brands. Through their RPO programs, they provide talent acquisition services for professional and non-professional positions, solving compliance, scalability, cost, quality, or other recruiting challenges. Their business phone system is an open communication platform that provides all the features of a proprietary PBX at a much affordable price. Omni Channel also offers HR services, recruitment process outsourcing, business process outsourcing, customer experience solutions, call center services, and business phone systems.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
Asksus-ng Business Support Services is a leading provider of business support services, offering full cycle support solutions to businesses of all sizes. Our team of experts provides strategic guidance and system development to help businesses succeed in today's competitive market.
team of 2 - 10 people
9 years of industry experience
rate $25 - $50 / hr
min project budget $25k
Thexclusive Media provides a comprehensive range of services to help businesses thrive. With its expertise in IT Services & Consulting, the company offers tailored solutions to optimize business operations and improve efficiency. Its Business Services enable clients to achieve their goals by providing personalized support and guidance. Thexclusive Media's Customer Service Outsourcing helps businesses save time and resources by outsourcing non-core functions. The company's Web Design (UI/UX) services create visually stunning websites that engage customers and drive conversions. Graphic Design, Video Production, and Audio Production services help businesses establish a strong visual identity and communicate their message effectively. Thexclusive Media's Social Media Marketing (SMM) strategies promote brand awareness and drive website traffic. Its Media Planning & Buying capabilities enable clients to reach their target audience with precision. By leveraging these services, businesses can gain a competitive edge in the market and achieve long-term success.
team of 2 - 10 people
7 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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