View 2 companies in Paramaribo, Suriname offering Customer Service Outsourcing services!

Leading agencies include Centradesur N.V. and Webhelp. A total of 2 Customer Service Outsourcing providers in Paramaribo, Suriname are ready to help. They serve clients such as Fintech, Fashion, Tech Firm, Ecommerce and Business services. Population of Paramaribo, Suriname is 242,946.

Average starting budget

$1,000

while min. project budget is $500

based on 2 profiles

Average hourly rate

$38

and starting from $25 / hr

based on 2 profiles

Popular skills

Cloud PlatformMachine TranslationArtificial Intelligence

Key technical proficiencies

based on found companies

Also specialize in

Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)Big Data & BI (1)Graphic Design (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 2 matching agencies

Webhelp

Paris, France

Customer Service Outsourcing Software Development Digital Marketing +11 services

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

Centradesur N.V.

Paramaribo, Suriname

Customer Service Outsourcing Business Services Call Center Services +2 services

Centradesur N.V. offers a comprehensive range of services to cater to the diverse needs of businesses. With its expertise in customer care and support, digital marketing, recruitment, and project management, Centradesur provides tailored solutions that enhance business performance and productivity. By leveraging cutting-edge technologies, Centradesur enables clients to streamline operations, boost efficiency, and achieve their goals. The company's services are designed to address various business challenges, from improving customer engagement to optimizing resources and minimizing costs.

team of 2 - 10 people

4 years of industry experience

rate $25 - $50 / hr

min project budget $1k

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.