Partner with 15 companies in Portugal offering Customer Service Outsourcing services!

Leading agencies include Pluricall, SourceChain Solutions Lda, PipeSpike - Lead Generation Experts, Enshored and Webhelp. A total of 15 Customer Service Outsourcing providers in Portugal are ready to help. They serve clients such as Retail, Financial Services, Travel, Fintech, Finance, Fashion, Banking, Tech Firm, Ecommerce and Technology. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $13,100, reflecting market rates.

Average starting budget
$167,000
while min. project budget is $500
based on 15 profiles
Average hourly rate
$28
and starting from $10 / hr
based on 15 profiles
Popular skills
Artificial IntelligenceCloud-basedCloud PlatformMachine LearningMachine Translation
Key technical proficiencies
based on found companies
Also specialize in
Business Services (15)Customer Service Outsourcing (15)Call Center Services (12)Sales Outsourcing (10)AI Development (2)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
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Found 15 matching agencies

W
Paris, France

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

E
Long Beach, United States

Enshored provides a range of services to help ambitious businesses scale efficiently. Their custom-built teams of elite outsourcers deliver voice-driven customer service excellence, streamlining administrative tasks and boosting productivity. By leveraging global talent, Enshored's clients can focus on driving growth without the usual growing pains. With expertise in customer service outsourcing, digital marketing, and sales outsourcing, Enshored helps businesses like Novaalab, TravelPerk, Rocksbox, Paddle, Ecovacs, Merchbar, and others succeed. By partnering with Enshored, companies can enjoy top-quality solutions, reduced overhead, and increased margins.

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

min project budget $1k

A
Lisbon, Portugal

Altice Empresas offers a wide range of services to support businesses, enabling them to focus on their core activities. The company provides business services that help companies streamline their operations, improve customer satisfaction, and increase efficiency. Altice Empresas' customer service outsourcing solutions allow businesses to tap into expert teams, freeing up resources for growth and innovation. By leveraging technology and expertise, Altice Empresas helps clients benefit from improved communication, enhanced customer experiences, and increased competitiveness.

team of 101 - 250 people

30+ years of industry experience

contact for pricing

min project budget $250k

E
Lisbon, Portugal

EVA Global is a leading managed services provider for electric vehicle (EV) charging infrastructure. They offer a range of services designed to streamline, reliable EV charging services, maximizing uptime and availability for charging infrastructure. Their team of eMobility experts provides localized customer experiences in over 30 languages, optimizing availability, accessibility, and reliability. EVA Global's end-to-end infrastructure management system includes network monitoring, diagnostics, and on-site resolution, ensuring a superior customer experience. They excel at providing speed to market at scale, partnering with the industry's leading managed services provider to expand business models into profitable realities.

team of 101 - 250 people

8 years of industry experience

contact for pricing

contact for pricing

C
Bucharest, Romania

Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

min project budget $250k

K
Lisbon, Portugal

Kelly Portugal provides expert solutions for businesses, offering a range of services including customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to focus on their core operations while benefiting from cost-effective and efficient support. By leveraging Kelly's expertise in recruitment and staffing, businesses can tap into a global talent pool and find the best-fit candidates for their needs. This results in improved productivity, reduced costs, and enhanced customer satisfaction.

team of 26 - 50 people

70+ years of industry experience

contact for pricing

contact for pricing

P
Lisbon, Portugal

Pluricall SA is a Portuguese company that specializes in developing and implementing contact center solutions for businesses. We provide innovative technology and expertise to help companies improve their customer experience, increase efficiency, and reduce costs. With over 20 years of experience in the industry, we have developed a strong reputation for delivering high-quality services. Our team of experts has a deep understanding of the latest technologies and trends, allowing us to provide tailored solutions that meet the unique needs of each client. We are committed to helping businesses succeed in today's fast-paced digital landscape.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

T
Leça do Balio, Portugal

TBFILES offers a range of services to help businesses increase flexibility, reduce costs, and improve efficiency. Their solutions in process management, workflow automation, and document digitization enable companies to streamline operations and make data-driven decisions. By outsourcing back-office administrative tasks, clients can free up resources and focus on core activities. TBFILES' expertise in AI development and robotic process automation empowers businesses to automate repetitive tasks, enhance productivity, and gain a competitive edge. With TBFILES, companies can achieve significant cost savings, improve customer satisfaction, and drive business growth.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

C
Lisbon, Portugal

Connecta Group provides expert contact center services that enable businesses to deliver exceptional customer experiences and drive revenue growth. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which help companies improve operational efficiency, reduce costs, and increase brand reputation. By leveraging cutting-edge technologies and rigorous processes, Connecta Group enables clients to achieve seamless communication, enhanced customer engagement, and improved overall performance.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

V
Lisbon, Portugal

Ventask provides expert sales and communication services to businesses, helping them achieve their goals through effective customer engagement. The company's team of experts offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to improve their operations, increase efficiency, and enhance customer satisfaction. By leveraging Ventask's expertise, businesses can tap into new markets, expand their customer base, and drive revenue growth.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

C
Lisbon, Portugal

Codeactivos Portugal provides specialized business services to help clients overcome financial challenges. With years of experience in credit recovery, the company offers personalized outsourcing solutions that cater to each client's unique needs. By leveraging their expertise, businesses can improve efficiency, reduce costs, and increase cash flow. Codeactivos Portugal's team of professionals works closely with clients to develop tailored strategies for debt recovery, ensuring optimal results and sustained success. Through their services, businesses can benefit from improved financial stability, reduced risk, and enhanced competitiveness in the market.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

PipeSpike is a leading provider of sales lead generation and outsourcing services. The company helps businesses acquire high-quality leads, appointments, and customers to accelerate growth and revenue. With expertise in various industries, PipeSpike offers customized solutions in business services, customer service outsourcing, call center services, and sales outsourcing. By leveraging advanced technology and proven methodologies, PipeSpike generates qualified leads, increases sales numbers, and improves customer acquisition costs for its clients.

team of 2 - 10 people

8 years of industry experience

contact for pricing

contact for pricing

S

SourceChain Solutions Lda is a digital agency offering comprehensive services to meet diverse client needs. Their web development services create tailored solutions to bring online presence to life, utilizing cutting-edge technologies to build responsive and scalable websites. The company provides IT services, including level 1-3 support in IT administration, networking, and database management, ensuring seamless operations for clients. By leveraging user-centered design principles, SourceChain Solutions Lda delivers collaborative approaches to ensure every project aligns with business goals. This allows businesses to work efficiently without busywork, focusing on big ideas. The company's services also include mobile app development, customer service outsourcing, web design (UI/UX), and app designing (UI/UX). These services benefit clients by streamlining operations, reducing costs, and enhancing productivity.

team of 2 - 10 people

2 years of industry experience

rate $50 - $75 / hr

contact for pricing

Y
Lisbon, Portugal

YOURVOICE provides top-notch call center solutions to businesses of all sizes. Their services include Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, helping companies like yours achieve exceptional customer experiences and drive sales growth. With a focus on fast response times, high productivity, and strong relationships with clients, YOURVOICE is the go-to partner for any business looking to elevate its customer service game.

team of 101 - 250 people

15+ years of industry experience

contact for pricing

contact for pricing

Cluster Outsourcing Services Limited helps businesses redefine, streamline, and digitize processes to meet customer demands. The company provides comprehensive multi-channel customer service support across various sectors, including retail, travel, banking, and financial services. By partnering with Cluster, businesses can increase customer loyalty, improve outcomes, and embody their business ethos. With a focus on scalability and agility, Cluster grows alongside its clients. The company also recruits and trains talent to ensure exceptional performance. Whether it's an omni-channel outsourcing solution or targeted contact service, Cluster delivers clear results.

team of 101 - 250 people

5 years of industry experience

contact for pricing

contact for pricing

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Overview of the digital agency industry in Portugal

Portugal's digital agency sector has shown consistent growth over recent years, driven primarily by increased digitalization across sectors such as retail, tourism, healthcare, and finance. Lisbon and Porto are key hubs hosting the majority of digital agencies, reflecting vibrant startup ecosystems and attractive business environments. Agencies offer services including digital marketing, UX/UI design, web and mobile app development, and data analytics.

Key statistics and trends

  • Market size: The digital marketing and advertising segment in Portugal was valued at approximately €400 million in 2022, expected to grow at an annual rate of 8% through 2026.
  • Employment: Over 15,000 professionals were employed by digital agencies and related industries as of 2022.
  • Digital ad spend: Digital advertising accounted for nearly 46% of Portugal's total advertising spend in 2022, indicating a significant shift from traditional media.
  • Mobile-first strategy: Approximately 72% of Portugal's population accessed the internet via mobile devices regularly, making mobile optimization a critical trend among agencies.

Challenges and opportunities in the market

Digital agencies in Portugal face several challenges, including talent shortages, especially in specialized areas such as data analytics and machine learning. Additionally, intense competition has resulted in price sensitivity among clients, pressuring agencies to deliver high-quality services efficiently.
However, opportunities are abundant. The increasing demand for digital transformation among small and medium-sized enterprises (SMEs) provides substantial growth potential. Moreover, Portugal's growing reputation as a tech and innovation hub has attracted international clients and partnerships, expanding business opportunities for local agencies. Strategic investments in emerging technologies, such as artificial intelligence (AI) and augmented reality (AR), also present avenues for differentiation and growth within the competitive landscape.


Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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