Leading agencies include Pluricall, SourceChain Solutions Lda, Enshored, Kelly - Portugal and YOURVOICE. A total of 13 Customer Service Outsourcing providers in Lisbon, Portugal are ready to help. They serve clients such as Retail, Financial Services, Travel, Finance, Banking, Technology, Global Brands, Various sectors, Various industries and Various industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Lisbon, Portugal is 552,700. Average local salaries are around $13,100, reflecting market rates.
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Found 13 matching agencies
Enshored provides a range of services to help ambitious businesses scale efficiently. Their custom-built teams of elite outsourcers deliver voice-driven customer service excellence, streamlining administrative tasks and boosting productivity. By leveraging global talent, Enshored's clients can focus on driving growth without the usual growing pains. With expertise in customer service outsourcing, digital marketing, and sales outsourcing, Enshored helps businesses like Novaalab, TravelPerk, Rocksbox, Paddle, Ecovacs, Merchbar, and others succeed. By partnering with Enshored, companies can enjoy top-quality solutions, reduced overhead, and increased margins.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
Altice Empresas offers a wide range of services to support businesses, enabling them to focus on their core activities. The company provides business services that help companies streamline their operations, improve customer satisfaction, and increase efficiency. Altice Empresas' customer service outsourcing solutions allow businesses to tap into expert teams, freeing up resources for growth and innovation. By leveraging technology and expertise, Altice Empresas helps clients benefit from improved communication, enhanced customer experiences, and increased competitiveness.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
min project budget $250k
EVA Global is a leading managed services provider for electric vehicle (EV) charging infrastructure. They offer a range of services designed to streamline, reliable EV charging services, maximizing uptime and availability for charging infrastructure. Their team of eMobility experts provides localized customer experiences in over 30 languages, optimizing availability, accessibility, and reliability. EVA Global's end-to-end infrastructure management system includes network monitoring, diagnostics, and on-site resolution, ensuring a superior customer experience. They excel at providing speed to market at scale, partnering with the industry's leading managed services provider to expand business models into profitable realities.
team of 101 - 250 people
8 years of industry experience
contact for pricing
contact for pricing
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
Kelly Portugal provides expert solutions for businesses, offering a range of services including customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to focus on their core operations while benefiting from cost-effective and efficient support. By leveraging Kelly's expertise in recruitment and staffing, businesses can tap into a global talent pool and find the best-fit candidates for their needs. This results in improved productivity, reduced costs, and enhanced customer satisfaction.
team of 26 - 50 people
70+ years of industry experience
contact for pricing
contact for pricing
Pluricall SA is a Portuguese company that specializes in developing and implementing contact center solutions for businesses. We provide innovative technology and expertise to help companies improve their customer experience, increase efficiency, and reduce costs. With over 20 years of experience in the industry, we have developed a strong reputation for delivering high-quality services. Our team of experts has a deep understanding of the latest technologies and trends, allowing us to provide tailored solutions that meet the unique needs of each client. We are committed to helping businesses succeed in today's fast-paced digital landscape.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
TBFILES offers a range of services to help businesses increase flexibility, reduce costs, and improve efficiency. Their solutions in process management, workflow automation, and document digitization enable companies to streamline operations and make data-driven decisions. By outsourcing back-office administrative tasks, clients can free up resources and focus on core activities. TBFILES' expertise in AI development and robotic process automation empowers businesses to automate repetitive tasks, enhance productivity, and gain a competitive edge. With TBFILES, companies can achieve significant cost savings, improve customer satisfaction, and drive business growth.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Connecta Group provides expert contact center services that enable businesses to deliver exceptional customer experiences and drive revenue growth. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which help companies improve operational efficiency, reduce costs, and increase brand reputation. By leveraging cutting-edge technologies and rigorous processes, Connecta Group enables clients to achieve seamless communication, enhanced customer engagement, and improved overall performance.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Ventask provides expert sales and communication services to businesses, helping them achieve their goals through effective customer engagement. The company's team of experts offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to improve their operations, increase efficiency, and enhance customer satisfaction. By leveraging Ventask's expertise, businesses can tap into new markets, expand their customer base, and drive revenue growth.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Codeactivos Portugal provides specialized business services to help clients overcome financial challenges. With years of experience in credit recovery, the company offers personalized outsourcing solutions that cater to each client's unique needs. By leveraging their expertise, businesses can improve efficiency, reduce costs, and increase cash flow. Codeactivos Portugal's team of professionals works closely with clients to develop tailored strategies for debt recovery, ensuring optimal results and sustained success. Through their services, businesses can benefit from improved financial stability, reduced risk, and enhanced competitiveness in the market.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
SourceChain Solutions Lda is a digital agency offering comprehensive services to meet diverse client needs. Their web development services create tailored solutions to bring online presence to life, utilizing cutting-edge technologies to build responsive and scalable websites. The company provides IT services, including level 1-3 support in IT administration, networking, and database management, ensuring seamless operations for clients. By leveraging user-centered design principles, SourceChain Solutions Lda delivers collaborative approaches to ensure every project aligns with business goals. This allows businesses to work efficiently without busywork, focusing on big ideas. The company's services also include mobile app development, customer service outsourcing, web design (UI/UX), and app designing (UI/UX). These services benefit clients by streamlining operations, reducing costs, and enhancing productivity.
team of 2 - 10 people
2 years of industry experience
rate $50 - $75 / hr
contact for pricing
YOURVOICE provides top-notch call center solutions to businesses of all sizes. Their services include Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing, helping companies like yours achieve exceptional customer experiences and drive sales growth. With a focus on fast response times, high productivity, and strong relationships with clients, YOURVOICE is the go-to partner for any business looking to elevate its customer service game.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
Cluster Outsourcing Services Limited helps businesses redefine, streamline, and digitize processes to meet customer demands. The company provides comprehensive multi-channel customer service support across various sectors, including retail, travel, banking, and financial services. By partnering with Cluster, businesses can increase customer loyalty, improve outcomes, and embody their business ethos. With a focus on scalability and agility, Cluster grows alongside its clients. The company also recruits and trains talent to ensure exceptional performance. Whether it's an omni-channel outsourcing solution or targeted contact service, Cluster delivers clear results.
team of 101 - 250 people
5 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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