Leading agencies include NRS – No Rocket Science SRL, Euroanswer, vivaCALL, FSPGlobal and V7Infotech. A total of 19 Customer Service Outsourcing providers in Romania are ready to help. They serve clients such as Tech, Fintech, Finance, Technology, Healthcare, E-commerce, B2B, Telco, Banci and Turism.
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Found 19 matching agencies
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
IntelligentBee provides a wide range of services to help businesses thrive in the digital age. The company's expertise spans web and software development, mobile app development, IT staff augmentation, business services, customer service outsourcing, and more. By leveraging IntelligentBee's cutting-edge technology and agile approach, businesses can improve operational efficiency, enhance customer experience, and drive growth. From developing custom software solutions to providing 24/7 technical support, IntelligentBee's team of experts is dedicated to delivering tailored solutions that meet the unique needs of each client. With a focus on innovation, quality, and customer satisfaction, IntelligentBee is well-positioned to help businesses succeed in today's fast-paced digital landscape.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
FSPGlobal offers a range of services to support your business operations. Their call center services provide around-the-clock coverage for phone, email, live chat, and social media support. By outsourcing these functions, businesses can free up resources to focus on core activities. The company's expertise includes managing large databases, examining data, and creating customized solutions. Their flexible approach ensures that projects of any size receive dedicated attention. With a global presence and multilingual team, FSPGlobal is well-equipped to cater to clients across various industries.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
Valoris Center empowers businesses to thrive by providing a comprehensive range of services, including customer service outsourcing, call center services, sales outsourcing, and business services. By leveraging these cutting-edge solutions, clients can focus on growth, while Valoris Center handles the intricacies of client interaction management. This allows for improved efficiency, enhanced customer satisfaction, and increased revenue streams. With its expertise in managing various types of relationships with clients (B2C, B2B, large accounts), Valoris Center delivers tailored support that meets specific needs. The company's innovative approach enables businesses to stay ahead of the competition, drive growth, and achieve success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
XTENSOS delivers service-oriented solutions to global customers, enabling business growth and empowering professional development. The company provides various service-oriented solutions under three main headings: Learning & Development, Business Advisory & Consulting, and Multilingual Business Support. These solutions help companies solve their business problems by improving employee engagement, providing coaching and mentoring support for business leaders, and enabling multilingual teams to deliver quality global services.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
A leading provider of innovative solutions, 4Service Holdings offers a comprehensive range of services designed to help businesses thrive in today's competitive landscape. With expertise in digital strategy development and market research, the company helps organizations stay ahead of the curve by providing actionable insights and tailored solutions. Their customer service outsourcing and call center services ensure seamless communication with clients, while their business services focus on delivering value-added support for companies across various industries. By partnering with 4Service Holdings, businesses can improve efficiency, reduce costs, and enhance overall performance.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Mercatus provides a range of services to help global companies scale better by taking care of their customers via an omni-channel approach. Their professional IT outsourcing team is based in Sofia, Romania, and Greece, offering flexible business delivery models from staff augmentation to full build-operate-transfer models. This allows clients to focus on their goals while Mercatus handles customer support through various channels. Additionally, Mercatus offers managed IT and outsourcing services, BPO services, B2B lead generation, CX services, outsourced customer and technical support solutions, and devOps services designed to enhance software delivery processes. The company is a cost-effective nearshore software delivery hub, enabling clients to quickly scale their delivery capacity. With its expertise in finding suitable IT professionals and implementing successful marketing strategies, Mercatus helps businesses build and optimize their software development centers.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $5k
Pluri Consultants offers a range of business services that help companies succeed in today's fast-paced market. With expertise in customer service outsourcing, Pluri Consultants provides tailored solutions to meet the unique needs of businesses. By outsourcing customer service operations, companies can improve efficiency, reduce costs, and enhance customer satisfaction. This enables businesses to focus on core activities and drive growth. Pluri Consultants' business services are designed to benefit clients in various ways, including improved productivity, increased revenue, and better competitiveness. Whether you're looking to outsource customer service or need expert advice on business operations, Pluri Consultants is the trusted partner you can rely on.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
At Eurozone Solutions, we help businesses transform their processes and operations to achieve excellence. Our team of experts provides managed services in IT, customer experience, human resources, and more. We are a trusted partner for companies across the globe. We offer tailored solutions that cater to your specific needs. With our expertise, you can focus on what matters most - growing your business. Let us help you achieve success through exceptional service and support.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Domino IT Services provides a wide range of services to support businesses. Their IT services and consulting help companies maintain their systems, educate employees, and ensure constant connectivity. By partnering with Domino, clients can enjoy predictability in costs, reduced personnel costs, and access to expert consultation. With Microsoft Azure CloudBackup, clients can rest assured that their data is secure, whether it's a small or large company.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Callensys provides business services and customer service outsourcing solutions to help organizations thrive. By leveraging its expertise, clients can enhance their customer experience, increase efficiency, and reduce costs. The company's services enable businesses to focus on their core operations while maintaining a high level of customer satisfaction. With Callensys, companies can expect personalized support, streamlined processes, and improved overall performance.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $1k
vivaCALL offers exceptional in selling solutions, promoting a team atmosphere based on caring and respect. Their core values drive decision making, inspiring passion for and commitment to partners. Practicing integrity and transparency, valuing creativity and initiative, they manage nearshore multi-lingual quality projects with capabilities to scale. With 15+ years of experience, vivaCALL provides scalable and flexible solutions, promoting new products and services to facilitate sales efforts. Their quality assurance program leads, defines, and achieves quality and performance standards. They offer customized solutions for businesses, providing superior customer service through rigorous screening and on-boarding processes.
team of 101 - 250 people
unknown
rate $25 - $50 / hr
min project budget $1k
V7Infotech is a trusted outsourcing and software development agency that offers multi-IT solution services. They empower every organization with the right contractors from their dynamic talent pool, providing top-notch skills and innovative ideas. The company provides web design services, ensuring security and speed, along with user-friendly interfaces. Their team includes experts in PHP, Node JS, Angular JS, .Net, and other technologies, catering to all frontend and backend development needs. They develop customized mobile apps and provide digital marketing solutions, helping clients understand the language of numbers and analytics. V7Infotech's work process involves matching clients with expert service providers, ensuring clarity at every step and meeting client needs beyond expectations.
team of 26 - 50 people
4 years of industry experience
rate $25 - $50 / hr
min project budget $50k
Bitech Company provides innovative outsourcing solutions to businesses, enhancing their operations and productivity. Their services include IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By partnering with Bitech, clients can reduce costs, increase efficiency, and allocate more resources to strategic activities. With 15 years of experience in the local and international markets, Bitech has established itself as a leader in outsourcing services. Their team is committed to providing exceptional service quality, using advanced technologies and human resources.
team of 101 - 250 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Providing top-notch Business Services and Customer Service Outsourcing solutions to businesses of all sizes. By leveraging cutting-edge tools and technology, Transylvania Support Center enables companies to improve efficiency, enhance customer experience, and drive growth. With expertise in areas such as business process management, data entry, and technical support, Transylvania Support Center helps clients navigate the ever-changing landscape of modern business. By outsourcing non-core functions, businesses can focus on core competencies, increase productivity, and reduce costs. Through its commitment to delivering exceptional customer service, Transylvania Support Center builds strong relationships with clients and fosters long-term partnerships.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
NRS – No Rocket Science Srl is a leading provider of innovative solutions to businesses. With expertise in mobile app development, IT services and consulting, business services, customer service outsourcing, and sales outsourcing, they help clients transform their operations and increase productivity. By leveraging their skills in programming languages such as Java and Python, they create custom software solutions that meet the unique needs of each client. NRS – No Rocket Science Srl's team of experts has extensive experience in serving various industries, including tech, finance, and healthcare. Their customer service outsourcing services ensure that clients receive top-notch support, while their sales outsourcing services help businesses expand their reach and increase revenue. By partnering with NRS – No Rocket Science Srl, businesses can gain a competitive edge in the market and achieve their goals.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
CALLITY este o organizație care oferă servicii de call center de înaltă calitate pentru companii din Romania. Aceste servicii includ Abordarea structurată a campaniilor, utilizarea infrastructurii și experienței Callity fără investitii suplimentare, precum și soluțiile integrate pentru promovarea produselor/serviciilor clientului. Prin utilizarea soluțiilor Callity, companiile pot obține eficienta și precisie în gestionarea activităților sale de vânzări. Aceste servicii sunt ideal pentru diverse industrie, cum ar fi banci, instituții financiare, turism, sanatate si farmaceutice, precum și pentru companii industriale.
team of 101 - 250 people
unknown
rate $25 - $50 / hr
min project budget $1k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyThe digital agency sector in Romania has experienced continuous growth in recent years, driven by increasing demand for online marketing, web development, and digital transformation services. Romanian agencies have become known for their technical expertise, creativity, and competitive pricing, attracting international clients from Western Europe and North America.
According to Statista, Romania's digital advertising market revenue reached approximately €315 million in 2022, with projections to surpass €400 million by 2025. Digital agencies primarily focus on services such as SEO, PPC, social media management, UX/UI design, and software development. Bucharest remains the central hub, hosting over 60% of Romania's digital agencies, followed by cities such as Cluj-Napoca, Timisoara, and Iasi, which have emerged as significant tech hubs.
Key trends shaping the market include:
The Romanian digital agency industry faces several challenges, including talent retention, rising salaries, and intense competition for skilled professionals. According to ANIS (Employers' Association of the Software and Services Industry), Romanian IT specialists' salaries increased by around 15% in 2022, intensifying competition among agencies to attract and retain talent.
However, significant opportunities exist. The growing digitalization of Romanian businesses, accelerated by the COVID-19 pandemic, has increased demand for digital transformation and digital marketing services. Additionally, Romania's highly skilled IT workforce and competitive pricing continue to position the country as an attractive outsourcing destination for international companies.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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