Leading agencies include MySigrid, One Pro Solution, Everise, Win-Pro Consultancy Pte Ltd and Webhelp. A total of 14 Customer Service Outsourcing providers in Singapore are ready to help. They serve clients such as B2B, Fintech, E-commerce, Businesses, B2C, Tech, Global, Gaming, Fashion and Tech Firm. Local internet speeds average 345.33 Mbps, supporting fast development and collaboration. Average local salaries are around $60,718, reflecting market rates.
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Found 14 matching agencies
REVE Chat offers a robust customer communication platform that empowers businesses to provide smarter, more personalized support to their customers. With its AI-powered chatbot, enriched live chat solution, and advanced co-browsing feature, REVE Chat helps companies deliver exceptional customer experiences across multiple channels. By leveraging its built-in ticketing system, chat SDK, and robust API access, REVE Chat enables businesses to resolve customer issues efficiently, automate sales processes, and qualify leads. The platform's 40+ ready integrations with e-commerce platforms, CRMs, and CMS also facilitate seamless connectivity. By engaging customers in real-time, providing proactive support assistance, and delivering personalized solutions, REVE Chat helps businesses increase satisfaction rates, reduce query volumes, and drive growth.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $100k
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Callbox is a leading provider of outsourced B2B marketing and sales support services. It leverages human and artificial intelligence to help businesses close more deals and expand their reach. The company offers various services including customer service outsourcing, call center services, sales outsourcing, and business services. These services enable companies to streamline their lead generation process, increase conversion rates, and launch new products with impact. By partnering with Callbox, businesses can gain access to a global network of leads from top B2B markets across North America, Asia-Pacific, Latin America, and EMEA. The company's expertise in B2B marketing spans multiple regions including Singapore, ANZ, and Asia. With over 100M revenue generated for LATAM-based campaigns, Callbox is well-equipped to help EMEA's leading B2B brands scale and expand. The company has been instrumental in launching new products into the market and helping businesses streamline their lead generation process.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
MySigrid offers a suite of innovative services designed to empower entrepreneurs and small business owners. With our team of highly skilled virtual assistants, you can outsource tasks efficiently and focus on growing your business. Our services include dedicated Virtual Assistant support, bookkeeping, lead generation, customer success management, and more. By leveraging our expertise, you can streamline operations, increase productivity, and achieve greater success. Whether you're just starting out or scaling your existing business, MySigrid is here to help you navigate the challenges of entrepreneurship with ease.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
This IT support services company provides top-quality technical assistance to businesses in Singapore. Their services include system integration, consulting, configuration, and customization of software and hardware solutions. With expertise in deploying reliable systems, they help clients achieve business profitability, productivity, and competitiveness. By partnering with this company, businesses can outsource their IT needs and focus on core operations, reducing costs and improving efficiency. The company's comprehensive IT governance framework ensures security, efficiency, and cost-effectiveness of its operations. Their proactive approach enables clients to stay ahead of the curve in an ever-changing technological landscape.
team of 2 - 10 people
30+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
Everise provides expert customer experience solutions to businesses, leveraging its extensive expertise in AI development, IoT development, IT services & consulting, business services, customer service outsourcing, call center services, and sales outsourcing. These services help clients streamline operations, reduce costs, improve customer satisfaction, and drive business growth.
team of 1000+ people
9 years of industry experience
contact for pricing
min project budget $250k
Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $100k
Bridge Maritime Solutions provides comprehensive ship management and marine services to clients worldwide. The company offers a range of technical services, including conceptual designs, emission reduction solutions, project planning, newbuilding supervision, and dry-docking support. This enables clients to operate more efficiently and effectively. Bridge Maritime Solutions also provides crew management services, which help clients optimize their operations and improve safety standards. By outsourcing these functions, clients can focus on their core business activities. The company's experienced team is well-equipped to handle the needs of various vessel types, including dry bulk carriers, container ships, tankers, and offshore vessels. With over 50+ vessels under management, Bridge Maritime Solutions has established itself as a leading third-party ship manager in the industry. The company's services are highly tailored to meet the specific requirements of each client, ensuring maximum efficiency and effectiveness. By partnering with Bridge Maritime Solutions, clients can gain access to a network of experienced professionals and state-of-the-art systems.
team of 26 - 50 people
3 years of industry experience
contact for pricing
contact for pricing
Scenes City Telesolutions helps businesses achieve their sales goals through effective telemarketing services. With over 40 years of experience, the company delivers personalized and effective solutions that meet unique client needs. Their team provides expert guidance on how to establish a robust and qualified sales pipeline, complementing in-house sales teams to maximize revenue growth. Telemarketing services offered by Scenes City Telesolutions include lead generation, product promotion, post-sale customer satisfaction, and initiating the sales process. This integrated program helps businesses achieve greater success, providing the human touch that digital mediums cannot match.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
M4U Pte Ltd is a leading provider of business services that help clients build better futures. With a focus on digital marketing, sales, and customer service outsourcing, the company enables organizations to navigate the complex digital ecosystem. M4U's expert team provides 360° marketing solutions, including demand generation, lead generation, and event marketing. The company also offers cybersecurity leadership and digital transformation strategy to help businesses thrive in today's fast-paced market.
team of 26 - 50 people
3 years of industry experience
contact for pricing
contact for pricing
SoukMedia LLC offers a range of services to help technology brands achieve their marketing goals, including digital marketing, advertising, content marketing, and event management. Their solutions are tailored to meet the specific needs of each client. By combining multi-touch, multi-channel capabilities with years of targeted sales and marketing expertise, SoukMedia LLC optimizes conversions and maximizes results for its clients. They serve technology brands around the world by providing effective branding and performance marketing solutions. Their end-to-end events management solutions allow them to work like an extended team, helping clients successfully execute any kind of event anywhere in the world.
team of 2 - 10 people
7 years of industry experience
rate $50 - $75 / hr
min project budget $5k
At Buimb Digital, client satisfaction is at the core of their operations. They take a collaborative approach, working closely with clients to understand their unique goals, challenges, and target audience. By focusing on building long-term partnerships, Buimb Digital ensures that the solutions they provide align with clients' visions and contribute to their overall success. With comprehensive digital marketing services and innovative IT solutions, Buimb Digital helps businesses increase their online visibility, attract targeted audiences, and drive conversions. Their expertise includes search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, content marketing, email marketing, influencer marketing, online reputation management, conversion rate optimization, web analytics and reporting, web development, mobile app development, e-commerce solutions, and custom software development. Buimb Digital's team leverages the latest technologies and frameworks to deliver reliable and scalable software solutions, ensuring businesses capitalize on emerging trends and stay ahead of the competition.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
At One Pro Solution, we offer a comprehensive range of services designed to help businesses thrive. Our team of experienced professionals provides top-quality products and services in commodity trade, heavy equipment, insurance, web & software development, business services, customer service outsourcing, call center services, sales outsourcing, social media marketing, search engine optimization, and web design. By leveraging our expertise and commitment to excellence, you can trust that your investments are secure and your business is well-supported. With us, you can enjoy peace of mind knowing that your needs are met and exceeded.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easySingapore's digital agency industry has rapidly grown, driven by the country's robust digital infrastructure and supportive government initiatives. As businesses increasingly embrace digital transformation, the demand for specialized digital marketing, web development, and digital consultancy services continues to expand.
According to Statista, Singapore's digital advertising market is projected to exceed US$1.3 billion in 2023, with a projected annual growth rate of 8.5% from 2023 to 2027. The increasing investment in digital channels reflects companies' shifting focus toward targeted digital strategies. Additionally, a recent IMDA report indicates that over 80% of Singaporean businesses are incorporating digital marketing services to enhance customer engagement and overall brand visibility.
Several notable trends shaping the digital agency landscape in Singapore include:
The digital agency sector in Singapore faces challenges such as intense competition, talent shortages, and rapidly evolving technology landscapes. Finding and retaining skilled digital professionals remains a significant hurdle, given the high demand for tech-savvy talent across industries.
However, the industry also presents considerable opportunities. The government's Smart Nation initiative and digital transformation incentives offer fertile ground for agencies to expand their service offerings. Furthermore, Singapore serves as a regional hub for multinational corporations, providing digital agencies ample chances to scale and gain regional market exposure.
Overall, the digital agency ecosystem in Singapore remains vibrant, supported by strong digital infrastructure, innovative technology adoption, and a dynamic business environment.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Singapore from 14 available options
Before contacting Customer Service Outsourcing agencies in Singapore, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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