Partner with 7 companies in Thailand offering Customer Service Outsourcing services!

Leading agencies include Sweet Communication Co., Ltd, United Outsourcing, Webhelp, NEMERA Technologies and Pure Moderation. A total of 7 Customer Service Outsourcing providers in Thailand are ready to help. They serve clients such as Fintech, E-commerce, Tech, Gaming, Telecom, Fashion, Tech Firm, Oil & Gas, Ecommerce and Technology. Local internet speeds average 231.86 Mbps, supporting fast development and collaboration. Average local salaries are around $10,000, reflecting market rates.

Average starting budget
$55,000
while min. project budget is $500
based on 7 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 7 profiles
Popular skills
Data LabelingCloud PlatformContent ModerationMachine TranslationArtificial Intelligence
Key technical proficiencies
based on found companies
Also specialize in
Business Services (7)Customer Service Outsourcing (7)Call Center Services (5)Big Data & BI (2)Sales Outsourcing (2)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 7 matching agencies

W
Paris, France

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

T
Singapore, Singapore

TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.

team of 1000+ people

30+ years of industry experience

contact for pricing

min project budget $100k

P
Hoàng Mai, Viet Nam

Pure Moderation provides advanced business solutions to protect user-generated content, safeguard brands, and gain valuable insight into audience behavior. Their services include mobile app development, testing services, business services, and customer service outsourcing. By partnering with Pure Moderation, businesses can operate more efficiently, regardless of size or sophistication. With expertise in data labeling, content moderation, and online gaming community management, they help clients protect their brand image and build strong relationships with customers.

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

min project budget $10k

N
Bangkok, Thailand

NEMERA Technologies empowers businesses to run successfully by providing a range of professional IT consulting services. From software development and big data & BI, IoT development, business services, customer service outsourcing, call center services, the company offers tailored solutions to meet clients' needs. By leveraging its team of 100+ skilled IT consultants with international expertise and local market understanding, NEMERA Technologies delivers innovative technology and business solutions to achieve business objectives. The company's goal is to provide technology solutions that exceed customer expectations by consistently improving processes and quality deliverables, while retaining talent and reducing costs.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

Sweet Communication offers a range of business services, including customer service outsourcing, call center services, and market research. These services help companies create valuable customer dialogues and achieve their goals. By partnering with Sweet Communication, businesses can improve their customer experience, increase sales, and gain a competitive edge in the Scandinavian and Asian markets. With experienced teams and state-of-the-art facilities, Sweet Communication provides a positive work environment that fosters productivity and performance. Whether you're looking to enhance your customer service or conduct market research, Sweet Communication is an innovative call center with years of experience in customer service, market research, and sales.

team of 2 - 10 people

5 years of industry experience

contact for pricing

contact for pricing

C
Bangkok, Thailand

CallVoice Communication is a leading provider of enterprise computer telephony solutions in Thailand and Southeast Asia. With over 20 years of experience, they deliver world-class products and services within reasonable development time. Their turn-key solution provides a comprehensive customer relationship management system that enables businesses to communicate effectively across various channels. By providing on-premise and cloud-based solutions, CallVoice Communication helps businesses streamline their operations, enhance customer experience, and improve overall efficiency. This is achieved through their quality management systems, which have been evolved over the years to increase agent performance and productivity. Additionally, they support the implementation of smart buildings with safety and security measures in place.

team of 26 - 50 people

30+ years of industry experience

contact for pricing

contact for pricing

U
Ban Mai Chatuchak, Thailand

At United Outsourcing, they provide a comprehensive range of business services and customer service outsourcing solutions to help clients improve their operational efficiency. Their expert team offers tailored services in Business Services and Customer Service Outsourcing, enabling businesses to focus on growth and expansion. By leveraging cutting-edge technologies, they deliver exceptional support and enable clients to achieve their goals. With years of experience, United Outsourcing has established itself as a trusted partner for businesses seeking to optimize their operations.

team of 2 - 10 people

unknown

contact for pricing

contact for pricing

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Overview of the digital agency industry in Thailand

Thailand's digital agency landscape continues to grow steadily, driven by rapid digital transformation and increased online consumer engagement. Digital agencies in Thailand offer diverse services, including digital marketing, social media management, web development, SEO, mobile app development, and creative content production. Bangkok remains the central hub for agencies, hosting both local and international firms.

Key statistics and trends

The digital advertising market in Thailand is projected to reach approximately USD 1.92 billion in 2023, according to Statista. Mobile remains the dominant channel, accounting for around 73% of total digital ad spending. Social media platforms such as Facebook, Instagram, and LINE continue to be favored marketing channels due to high user engagement. The growth of e-commerce, projected to reach USD 33.58 billion in 2023, further boosts demand for digital agency services.

Significant trends shaping the industry include:

  • Increased adoption of data-driven marketing strategies
  • Rising demand for influencer marketing and localized content
  • Growing emphasis on video and interactive digital experiences

Challenges and opportunities in the market

Despite rapid growth, Thailand's digital agency sector faces several challenges, including fierce competition, talent shortages, and rapidly evolving digital technologies. Agencies must continuously adapt to changing consumer behaviors and keep pace with technological advancements.

However, significant opportunities also exist. With a high internet penetration rate of approximately 85% and a rapidly increasing number of mobile users, digital agencies have ample room for growth. Additionally, the Thai government's "Thailand 4.0" initiative, aimed at driving digital innovation and infrastructure development, presents agencies with new avenues for collaboration and growth.


Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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