Leading agencies include CallTree BPO, Tri Source International, Prestige Call Center, LM Call Center and Redial BPO Call Center. A total of 9 Customer Service Outsourcing providers in Tijuana, Mexico are ready to help. They serve clients such as Healthcare, B2C, B2B, Start-ups, Real Estate, Small Business, Business Services, Various industries, Travel and Leisure and Telecommunications. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Tijuana, Mexico is 1,976,786. Average local salaries are around $7,040, reflecting market rates.
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Found 9 matching agencies
Prestige Call Center offers a comprehensive range of services to help businesses thrive. Their customer service and support solutions enable clients to focus on their core operations while leveraging the expertise of bilingual, bi-cultural agents trained in various call center functions. From inbound and outbound sales and lead generation campaigns to social media management and pay-per-click marketing, Prestige Call Center provides tailored solutions for B2B and B2C businesses. By outsourcing these functions to a nearshore contact center, clients can benefit from cost-effectiveness, increased productivity, and improved customer satisfaction. With its core business focused on establishing high-performance contact centers in Tijuana, Mexico, Prestige Call Center has established itself as a trusted partner for businesses seeking efficient and effective solutions.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Redial BPO Call Center offers a range of services to help businesses grow without the burden of onshore call center expenses. With nearshore capabilities, they provide 50% savings over onshore infrastructure and management costs. Their rates and expenses are also 50% less than in the U.S., making it an attractive option for small and medium-sized businesses. The company's modern technology infrastructure is integrated with advanced tools to support a wide variety of strategic goals and objectives. They offer customized solutions tailored to each business, ensuring complete control over their professionals. Redial BPO Call Center prioritizes cultural alignment, providing 100% accent-neutral workforce to cater to North American markets. This enables businesses to focus on running their operations while leveraging the expertise of Redial's professionals.
team of 101 - 250 people
8 years of industry experience
contact for pricing
min project budget $50k
Tri Source International makes outsourcing simple by providing custom solutions and dedicated resources to solve specific challenges. The company's omnichannel approach ensures seamless execution, guaranteeing a top-notch customer experience. With its nearshore services located in Central America and the US, TSI helps great companies elevate their product/service offerings. Expert back-office support is critical for timely work product, while sales outsourcing provides aggressive teammates to boost brand equity. Customer service outsourcing offers a unique recruitment process tailored towards specific needs. By leveraging its unique resources, TSI enables businesses to focus on growth.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $250k
APEX Call Centers offers a range of business services designed to elevate sales and customer experience. With over 5 years of experience in telephone services, APEX Call Centers has established itself as a top-rated award-winning BPO provider. The company's services cater to various industries, including those that require inbound, outbound, back-office support, and other specialized services. By outsourcing these processes, businesses can enjoy lower costs, higher service quality, and reduced risks. APEX Call Centers' customized approach ensures that each process is tailored to meet the specific needs of its clients. This allows companies to focus on growth while APEX Call Centers handles the more complex systems. The company's services include customer support, back office support, chat support, BPO solutions, and more. With a strong infrastructure and leadership team boasting over 100 combined years of experience, APEX Call Centers is well-equipped to tackle even the most complex systems. This expertise enables the company to provide businesses with efficient, consistent processes that refine their operations without overextending.
team of 101 - 250 people
8 years of industry experience
contact for pricing
min project budget $50k
1Click Contact Center is a pioneer in outsourcing services, providing exceptional call center services to small business owners and Fortune 500 companies alike. With over 10 years of experience, the company has built strong long-term relationships with its clients, delivering quality and consistency. The company's agents, management team, pricing, and state-of-the-art facilities make it the go-to nearshore contact center for outsourcing services. By partnering with 1Click Contact Center, businesses can expect a seamless customer experience, improved efficiency, and cost-effectiveness.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $1k
Baja Call Center Inc is a leading provider of call center services that can help businesses like yours elevate their customer service experience. By outsourcing your contact center needs to a nearshore call center in Tijuana, Mexico, you can enjoy increased efficiency and cost savings. The company offers a range of services including business services, customer service outsourcing, call center services, and sales outsourcing.
team of 101 - 250 people
9 years of industry experience
contact for pricing
contact for pricing
Motiva Contact Centers offers a range of services designed to support business growth and customer satisfaction. Their call center solutions are tailored to meet the unique needs of each client, providing multi-lingual and highly qualified personnel with comprehensive training programs. This enables companies to deliver more efficient and productive customer care services, driving overall success. With cutting-edge technologies and innovative strategies, Motiva Contact Centers helps businesses optimize operations, build loyalty with customers, and achieve growth objectives.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
CallTree BPO offers customized business process outsourcing solutions to help entrepreneurs and small-medium sized enterprises streamline their operations. Their nearshore model allows for remote team management, simplifying the process of working with a foreign provider. With CallTree, businesses can focus on core fundamentals while leveraging cost-effective services such as customer service, sales outsourcing, call center services, and more. These services enable clients to cut costs associated with office setup, insurance, hardware, labor, and payroll taxes, allowing for greater efficiency and profitability.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $10k
LM Call Center provides a range of services to help businesses grow, including customer service outsourcing, sales outsourcing, and call center solutions. With over a decade of experience, they offer affordable and efficient solutions that can help companies improve productivity and operational costs. Their services include lead generation, data analytics, and bilingual teams, allowing businesses to reach new customers and support their clients in multiple languages. By outsourcing thorough workloads to a specialized team of experts, businesses can focus on their core operations and achieve their goals. LM Call Center's commitment-free trial period and flexible pricing options make it an attractive choice for companies looking to outsource their customer service needs.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
min project budget $10k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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