Leading agencies include Itersa Telecom, U Call Center, Teleglobal, TELORAM and Smartelecom SA de CV. A total of 5 Customer Service Outsourcing providers in Puebla, Mexico are ready to help. They serve clients such as Telecommunications, IT, Business, IT Sector, Technology, Edifications, Infrastructure, Customer Service, Business Services and Business Process Management. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Puebla, Mexico is 1,576,259. Average local salaries are around $7,040, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 5 matching agencies
TELORAM is a leading provider of cybersecurity and pentesting services, business services, and customer service outsourcing. The company has been in operation since 2011 and has established itself as a trusted partner for businesses seeking to enhance their security posture. Through its expertise in infrastructure, telecommunications, and edifications, TELORAM helps clients protect their assets from cyber threats and improve their overall efficiency. The company's services benefit clients by providing a robust cybersecurity framework, ensuring the integrity of critical systems, and enhancing communication networks. By partnering with TELORAM, businesses can gain a competitive edge in the market and maintain operational continuity in the face of increasing security risks.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
Itersa Telecom offers a comprehensive range of services designed to enhance business operations. Their IT Services & Consulting team provides expert guidance on implementing cutting-edge technology solutions, ensuring optimal performance and efficiency. With their Business Services, clients can streamline processes, improve productivity, and reduce costs. The company also delivers exceptional Customer Service Outsourcing, providing 24/7 support to ensure continuity of operations. By leveraging the latest technologies and methodologies, Itersa Telecom helps businesses stay ahead in a highly competitive market.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Smartelecom offers a range of services to meet the needs of its clients. The company provides IT Services & Consulting, Business Services, and Customer Service Outsourcing to help businesses succeed. With years of experience, Smartelecom has established itself as a trusted partner for companies looking to improve their infrastructure and operations. By leveraging its expertise in IT Services & Consulting, businesses can enhance their technology, increase efficiency, and reduce costs. In addition, Smartelecom's Business Services enable companies to focus on their core activities while outsourcing non-core functions. This allows businesses to allocate resources more effectively and achieve greater productivity. Moreover, Smartelecom's Customer Service Outsourcing provides companies with a dedicated team of professionals who can handle customer inquiries, complaints, and feedback. By partnering with Smartelecom, businesses can improve their customer experience, increase satisfaction, and drive loyalty.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
U Call Center offers expert telemarketing and BPO services to help businesses achieve their financial and branding goals. Their team of experienced professionals provides personalized attention to clients, ensuring efficiency, effectiveness, and quality in every interaction. By leveraging technology and innovative strategies, U Call Center transforms the sales process for businesses, increasing market potential and driving revenue growth. With a focus on customer satisfaction, they offer solutions in telemarketing, process optimization, and consulting. Their services also include credit recovery, training, and recruitment support to help businesses succeed in today's competitive landscape.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
As a premier provider of IT services and consulting, Teleglobal empowers businesses to thrive in the digital age. With expertise in telecomunications, infrastructure, and technology, they deliver innovative solutions that cater to diverse client needs. By leveraging cutting-edge tools and frameworks, Teleglobal's experienced professionals ensure seamless integration of new technologies, maximizing efficiency, and driving growth. Their comprehensive services span customer service outsourcing, business services, and IT consulting, enabling clients to achieve remarkable results. By choosing Teleglobal, businesses can rest assured that they are receiving the best possible telecom solutions, crafted with attention to detail and a commitment to excellence.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.