Leading agencies include CNT Uruguay, Zona Center, Xtendo Group | BPO, Recauda Uruguay and Accesa Contact Center. A total of 5 Customer Service Outsourcing providers in Uruguay are ready to help. They serve clients such as PyMEs, Ventas, Marketing, Business Services, Various Industries and Customer Service Outsourcing.
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Found 5 matching agencies
Accesa Contact Center provides customized contact center solutions to help businesses improve their customer experience. By offering services such as customer service outsourcing and business services, Accesa helps companies reduce costs, increase quality, and focus on human interactions. The company's team of experts is available around the clock to provide support and guidance to clients. With a strong commitment to quality and security, Accesa ensures that its solutions meet the highest standards. By choosing Accesa Contact Center, businesses can improve their customer retention, attract new customers, and stay ahead of the competition.
team of 101 - 250 people
unknown
contact for pricing
contact for pricing
Xtendo Group | BPO is a leading provider of business process outsourcing services, offering cloud consulting, business services, customer service outsourcing, call center services, and sales outsourcing solutions to businesses worldwide. With over 20 years of experience in driving growth and improving efficiency, we have developed expertise in creating tailored solutions that meet the unique needs of each client.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $5k
CNT Uruguay is a business services company that provides commercial development and telemarketing services. We act as strategic partners for important local and international companies, focusing on capturing new clients through our sales efforts and strengthening existing relationships. Our team of experts specializes in telemarketing, training, consulting, and personnel selection for commercial tasks. With fully equipped facilities for campaign development, we offer a range of services including in-bound and out-bound campaigns. We have a dedicated team to ensure that our customers receive the best possible service. Our goal is to help businesses reach their target audience through effective telemarketing strategies. We provide comprehensive management of campaigns with an integrated team of supervisors, quality control department, and monitoring systems. We also offer digital recording services with secure FTP encryption. Our team provides training for telemarketers to ensure they have the necessary skills to succeed in this field. We believe that human capital is essential for business success. We strive to provide exceptional customer service by providing guidance on product sales and ensuring that our customers are satisfied with their experience. We also offer consulting services to help businesses improve their performance. Our team of experts has extensive experience in telemarketing, and we have a proven track record of delivering successful campaigns. We believe that our expertise is unmatched, and we are committed to providing the best possible service to our clients.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Recauda Uruguay is a premier provider of business services, offering a range of solutions to help businesses thrive. With years of experience in customer service outsourcing and call center services, they cater to the needs of various industries, ensuring seamless communication and exceptional customer experiences. By leveraging their expertise, businesses can benefit from increased efficiency, cost savings, and improved relationships with clients. Recuada Uruguay's team of professionals is dedicated to delivering personalized support and tailored solutions, helping companies achieve their goals and stay ahead in the competitive market.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Zona Center is a leading provider of innovative digital solutions for businesses. Our team of experts helps companies improve their online presence and customer engagement through our cutting-edge services.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyUruguay has distinguished itself as a dynamic hub for digital agencies within Latin America, leveraging strong technological infrastructure, skilled professionals, and strategic government support. Montevideo, the nation's capital, serves as the epicenter for digital innovation, hosting numerous creative and technology-driven agencies that cater to both local and international markets.
According to Uruguay XXI, the country's investment and export promotion agency, Uruguay's IT sector—including digital agencies—has grown consistently, with annual growth rates averaging around 8% over the last five years. The Digital Economy Report highlights Uruguay as one of Latin America's leading countries in digital connectivity, with internet penetration rates surpassing 90% and mobile device penetration at nearly 150%, indicating a highly connected consumer base.
Recent years have seen Uruguayan digital agencies embracing trends such as:
The digital agency industry in Uruguay faces challenges such as a relatively small domestic market and increased competition from larger regional players, particularly Brazil and Argentina. Talent retention and continuous training are also persistent concerns, as skilled professionals often look abroad for higher wages and career expansion opportunities.
Nevertheless, Uruguay offers substantial opportunities for digital agencies. Government initiatives such as the "Plan Ceibal" and investment incentives for tech companies create a supportive environment. Additionally, Uruguay's reputation for political stability, favorable business climate, and excellent digital infrastructure positions local agencies well for international collaboration and sustained growth in the global digital economy.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Uruguay from 5 available options
Before contacting Customer Service Outsourcing agencies in Uruguay, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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