Leading agencies include Charles O'Connor Consulting Network Limited, ThinkNChange, Condulent Jamaica, DaMeKi WebServices and BOULOU BLUE. A total of 30 Other providers in Jamaica are ready to help. They serve clients such as Finance, Healthcare, BPO industry, Various industries, Technology, E-commerce, Manufacturing, Retail, Telecom and Business.
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Found 30 matching agencies
This company provides business services outsourcing to local businesses and overseas companies setting up in Jamaica. They offer management accounts, financial reporting, and tax preparation services to help businesses navigate turbulent economic times. Their goal is to become the leading business services firm in the region by 2020. The company specializes in finance sourcing and structuring, as well as developing business plans for clients. With their suite of services, businesses can focus on growth and profitability while relying on expert professionals.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
ThinkNChange is a global BPO service provider offering a comprehensive suite of services to transform businesses through digital solutions. Their expertise spans web and software development, mobile app development, cybersecurity, IT staff augmentation, business services, and more. By leveraging cutting-edge technologies like HubSpot's CRM, Xero's bookkeeping software, and ADP's payroll services, ThinkNChange helps clients streamline their operations, enhance user experiences, and drive innovation. With a focus on personalized service, results-driven approach, and continuous learning, ThinkNChange is the trusted partner for businesses seeking to propel their success. From virtual sales representatives to digital marketing solutions, ThinkNChange provides tailored support to cater to distinct needs. By staying at the forefront of technological advancements, ThinkNChange ensures that its clients receive the latest innovations to stay ahead in the rapidly evolving tech landscape.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $5k
Condulent Jamaica provides a comprehensive range of services to enhance performance, experience, and value for its clients. From claims and administration to customer experience management, human capital solutions, and transportation services, this company delivers digital business solutions that create better outcomes for millions of people. By leveraging advanced technologies like cloud, automation, machine learning, and AI, Condulent Jamaica adds momentum to its clients' missions across various industries.
team of 1000+ people
unknown
contact for pricing
contact for pricing
DaMeKi WebServices delivers custom websites that drive results through its innovative web solutions. The company specializes in web and software development, e-commerce development, testing services, maintenance & support, web design (UI/UX), app designing (UI/UX), and digital strategy development. By tailoring each site to unique needs, DaMeKi WebServices creates aesthetically pleasing, user-friendly, fast, secure, and exceptional user experience websites. The company offers comprehensive website support and maintenance services to ensure peak performance.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
BOULOU BLUE provides quality services to help businesses prosper and grow. Their contact center, located in Jamaica, stands as the face of clients' companies globally. The company aims to satisfy all business needs, from customer acquisition to customer service, without requiring significant investment from clients. By leveraging industry standards, BOULOU BLUE enables companies to focus on core activities while benefiting from efficient outsourcing.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $1k
Vlbpo CX offers comprehensive customer service outsourcing solutions to businesses. The company provides services such as business services, customer service outsourcing, call center services, and sales outsourcing. These services enable businesses to scale efficiently and focus on growth. With scalable omnichannel solutions, Vlbpo CX helps companies like Amazon, Walmart, and others provide exceptional customer experiences. The company's solutions include customer care, technical support, appointment setting, and back-office administrative support. By implementing robust processes and auditing calls/emails/livechats, Vlbpo CX ensures high-quality interactions for clients.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $5k
CEAC Outsourcing Company Ltd. provides integrated human resource management, waste management, construction management, logistics, and business support services. These services enable effective management of core business responsibilities and employer risks for clients. By establishing an employer relationship with employees and contractually assuming related rights and responsibilities, CEAC delivers tailored solutions to meet specific company needs. The benefits of these services include reduced risk, improved productivity, innovation, and employee retention. Engaged workforce initiatives and employee engagement strategies are also supported by CEAC's services. Moreover, the company contributes to local communities through community development projects.
team of 26 - 50 people
unknown
contact for pricing
contact for pricing
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
This company strives to provide an extraordinary experience to its clients, customers, and staff. They offer cost-effective services such as message taking, incoming call answering, live chat, customer service outsourcing, and sales outsourcing. Their security features include complete background checks, state-of-the-art firewalls, lockdown USB ports, remote access, VPN, and 24hr onsite security detail. By partnering with Genesis Support Solution LTD, firms can ensure seamless operations and efficient class performance.
team of 101 - 250 people
5 years of industry experience
rate $25 - $50 / hr
min project budget $5k
The Consultancy Inc. is a global professional services consultancy offering innovative consulting solutions that exceed global standards. The company provides business growth services, marketing strategy, and project management expertise to help clients achieve their goals. With over 25 years of experience, they deliver breakthrough results for Fortune 500 companies, medium, and large-sized international entities. Their seamless integration of functional expertise with deep industry knowledge enables clients to close experience gaps and drive effective, measurable, and sustainable value.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Yateman International provides exceptional virtual assistant services to businesses worldwide. The company's team of highly skilled and dedicated professionals offers a range of services, including business services and call center services, to help businesses flourish without breaking the bank. By outsourcing work to Yateman International, businesses can reduce overhead costs, increase productivity, and focus on growth. With 24/7 availability, top-rated personnel, and customizable packages, Yateman International's virtual assistants are equipped to manage customers, handle backed office activities, and bring in hot leads for businesses. The company's flexible pricing options and affordable prices make it an ideal choice for businesses seeking reliable and efficient virtual assistant services.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Etech Global Services delivers next-generation Business Process Outsourcing (BPO) solutions, leveraging artificial intelligence and human intelligence to enhance customer experiences and shareholder value. The company provides Inbound & Outbound Call Center Services, Customer Service Outsourcing, Call Center Quality Assurance, and Sales Outsourcing. These services enable clients to build stronger brands, strengthen customer relationships, and gain market share. Etech's culture is built on servant leadership, prioritizing the needs of others first. This approach empowers call center agents with training and coaching to focus on critical behaviors, creating improved customer experiences. By converting data into strategic insights, Etech helps clients make informed decisions through data-driven decision-making. The company's technology solutions are delivered in a secure environment, empowering brands to grow exponentially.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Impression Marketing Jamaica specializes in Website Design and Development, Social Media Marketing, Digital Marketing, and Lead Generation Outsourcing. These services are designed to assist businesses in growing and generating digital leads through websites, social media, or digital marketing strategies. Leads are crucial for every business, and the company tailors digital marketing campaigns to generate leads. The company provides tools to increase sales, convert followers into customers, improve brand awareness, and engage target audiences. With over 300,000 leads generated for clients, Impression Marketing Jamaica offers custom marketing solutions to help businesses succeed. By leveraging digital transformation, the company helps businesses dominate Jamaican search with on-page SEO, elevate their brand with expert graphic design services, and conquer their niche with Google-dominating success.
team of 2 - 10 people
4 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Call Center Solutions provides dedicated call center services to improve the bottom line. With a proven track record of success, Call Center Solutions can help increase revenue, provide exceptional customer service, and stabilize labor to decrease abandonment rates. This is achieved by employing agents who are happy, professional, and willing to work hard for clients. Dedicated call center services are provided through agents employed by an affiliate, according to set terms and conditions. Services include call center solutions that improve business success in synergy and guest satisfaction. Call Center Solutions offers businesses a competitive advantage by leveraging one of the most hard-working labor pools in the world. The company's mission is to consistently advance excellence in guest satisfaction. Call Center Solutions can benefit clients by providing stable labor, decreasing abandonment rates, and improving revenue.
team of 101 - 250 people
7 years of industry experience
contact for pricing
contact for pricing
Globescope BPO offers a range of business services, including customer service outsourcing, call center services, and sales outsourcing. These services enable companies to reach their targets with ease and results. With thorough project preparation and planning, Globescope BPO helps clients enhance growth and minimize stress. The company's efficient solutions improve response time and quality time, securing satisfaction for both clients and businesses. By providing technical support, customer support, backoffice support, data entry, inbound sales, outbound sales, live chat & email support, Globescope BPO creates continuous value for customers and business associates. The company aims to be the preferred onshore and offshore BPO solutions provider for small to medium-sized businesses, ensuring growth and maintaining each company's positive image.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
Startek offers a range of digital customer experience and call center services to help businesses deliver exceptional CX. Their award-winning live agent and automated solutions combine human expertise with cutting-edge technology to provide personalized experiences across voice and digital channels. By leveraging AI and automation, Startek enables companies to elevate their CX with modular solutions designed to grow with their business needs. With a strong focus on customer experience insights, Startek helps businesses unlock their potential and stay ahead of the competition. From strategy design to implementation, Startek's experts work closely with clients to deliver joyful experiences in every step of the customer journey.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $1k
Advantum PCS Ltd offers a comprehensive suite of software solutions to manage various aspects of business operations. Their services include Software Development, IT Services & Consulting, and Business Services, which enable companies to streamline their processes and improve efficiency. By leveraging their expertise in operational management, businesses can better manage labour, equipment, finance, and payroll, ultimately driving revenue growth and competitiveness. With over 40 years of experience, Advantum PCS Ltd has developed a unique suite of integrated software solutions that cater to specific industry needs, including Port & Logistics, Inventory Management, Motor Vehicle Departments, Freight Forwarding, and Labour Resource Management.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
contact for pricing
Voca CX LLC provides exceptional customer support outsourcing solutions to high-growth companies across various industries. The company offers an array of services centered around customer engagement, product fulfillment, and operational efficiency/savings. With experienced BPO/Call Center Operations Teams, Voca CX LLC delivers excellent customer service to drive customer retention and extract more value from clients. The team is built around agents with 3+ years of customer service experience and a track record for success. To measure customer service success, Service Levels and Customer Satisfaction are essential metrics. Voca CX LLC helps businesses achieve their customer service goals through customized solutions. For new businesses or those seeking a CX support revamp, the company offers free consultations to examine structures and provide guidance.
team of 2 - 10 people
6 years of industry experience
contact for pricing
min project budget $1k
Segoso Caribbean offers customized nearshore outsourcing solutions to help businesses improve operational efficiency, boost productivity, and reduce costs. Their services include cost-effective customer service solutions, non-core business function contracting, and revenue-driven success for businesses of all sizes in highly regulated industries. By outsourcing to Segoso Caribbean, companies can achieve a powerhouse team of professionals dedicated to providing efficient and compliant customer experiences.
team of 26 - 50 people
4 years of industry experience
rate $25 - $50 / hr
min project budget $25k
NICE Global is a leading provider of business solutions, empowering businesses worldwide through customer-centric outsourcing. With its comprehensive suite of turnkey services, NICE Global enhances customer loyalty, optimizes operational costs, and drives robust revenue growth. The company offers nearshore outsourcing excellence in Jamaica and the Philippines, leveraging a well-educated English-speaking workforce and a vast pool of dedicated professionals. By fostering a vibrant culture and environment, NICE Global ensures delighted customers, consistent satisfaction, and top-tier customer service experience.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Latouche Solutions provides Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing to help businesses build lasting customer relationships. Their team works closely with clients to create customized support solutions that meet their unique needs and technology constraints. This enables businesses to deliver exceptional customer experiences across multiple channels, including phone, text, social media, and email. By adopting an omnichannel approach, Latouche Solutions helps companies stay ahead of the competition and improve customer satisfaction.
team of 26 - 50 people
7 years of industry experience
contact for pricing
contact for pricing
NK Customer Solutions is a nearshore call center provider that offers scalable and rapid deployment services to various industries. The company provides business process outsourcing solutions to complex issues faced by companies today. With over 30+ years of combined experience, the executive management team has expertise in leadership, management, telecom, finance, marketing, and customer service. This expertise enables NK Customer Solutions to deliver high-quality employees who have an immediate community impact in Jamaica. The company serves various industries including healthcare, financial & banking, retail & manufacturing, insurance, energy & utility, and telecom.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
VXI Global Solutions Inc. provides world-class customer service solutions to top brands. By leveraging premium talent, custom-built technology, and comprehensive BPO & IT support, businesses can boost customer satisfaction, increase operational efficiency, reduce cost without compromising quality, turn clients into advocates, and provide seamless customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $25k
Visionary Outsourcing Solutions provides comprehensive business services and call center solutions to help companies achieve exceptional customer engagement. With a highly skilled support network, they manage multiple top-level campaigns for Fortune 500 companies and create a pathway with a reputation of quality in the BPO industry. Their services include Interactive Voice Response System implementation, Avatar Lead Generation, IVR Customer Support, high-quality outbound sales, and lead generation. By outsourcing to Visionary Outsourcing Solutions, businesses can reduce costs, focus on their core business, and offer 24/7 call center support. With a dynamic staff complement and leadership boasting over 20 years of experience, they are equipped to handle even the most complex customer engagement needs.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyJamaica's digital agency industry has experienced significant growth over the past decade, driven by increased internet penetration, smartphone adoption, and a rising demand for digital marketing services. Local businesses across sectors like tourism, retail, and finance increasingly rely on digital agencies for solutions in web development, social media management, digital advertising, and content creation.
As of early 2023, Jamaica had approximately 1.63 million internet users, representing a penetration rate of nearly 55% and highlighting the growing digital audience. Social media usage has similarly surged, with platforms such as Facebook, Instagram, and Twitter collectively attracting over 1.3 million active Jamaican users monthly.
The digital advertising market in Jamaica is expected to expand annually at a rate of approximately 7% between 2023 and 2027. Businesses are increasingly allocating higher percentages of their marketing budgets toward digital solutions, creating ample opportunities for local digital agencies to scale their operations.
Despite promising growth, digital agencies in Jamaica face several challenges:
However, significant opportunities exist for agencies to differentiate themselves by specializing in emerging fields such as e-commerce solutions, mobile app development, and data-driven marketing strategies. Additionally, initiatives by the Jamaican government, including efforts to boost digital literacy and improve infrastructure, are expected to further stimulate the growth of the digital agency ecosystem in the coming years.
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