McIntosh & Associates

Expert Call Center Solutions for World-Class Customer Experiences

McIntosh & Associates is a leading call center consulting firm that helps businesses build world-class contact centers by leveraging technology, time-tested methods, and people. With expertise in customer interactions across multiple communication channels, they provide specialized services for call center site selection, sourcing/RFP management, talent recruitment and retention, workforce management process design and optimization, scorecard design, performance management, business analytics, self-service automation, and online/mobile/voice surveys to gauge customer and employee engagement. By identifying the best possible solution and providing actionable guidance, their strategic recommendations help companies optimize performance, enhance customer loyalty, increase operational efficiency, and grow sales and profits.