Leading agencies include AnswerForce, Arise, VirtusaPolaris, TransPerfect and Webhelp. A total of 732 Customer Service Outsourcing providers in United States are ready to help. They serve clients such as Healthcare, Retail, Finance, Medical, Technology, Business Services, Various industries, B2B, Other and Dental. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Average local salaries are around $80,116, reflecting market rates.
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Found 732 matching agencies
Laserfiche enables teams to work efficiently by automating processes and simplifying enterprise content management. This results in increased productivity, reduced busywork, and improved efficiency. With its low-code design, users can create automated workflows without requiring IT skills. The platform also provides a centralized document management system for secure and easy sharing of records. This allows teams to collaborate easily, find what they need quickly, and maintain compliance. Laserfiche's solutions benefit businesses by improving customer service, supporting growth initiatives, and controlling costs.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
AthenaHealth provides comprehensive practice management solutions that deliver EHR, RCM, and patient engagement software and services. This integrated approach empowers clinicians to streamline clinical complexity, improve overall performance, and enhance care coordination. By leveraging cloud-based healthcare products and services, AthenaHealth helps reduce costs, improve patient outcomes, and boost efficiency and profitability. The company's suite of tools and platforms supports small practices and complex healthcare organizations, enabling them to scale as they grow. With a focus on expert consulting and support, AthenaHealth enables clients to maximize their performance and ROI.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Text, Inc. provides AI development and business services to help brands deliver exceptional customer service at scale. By leveraging data and machine learning, the company offers text-based products that analyze, enrich, and automate communication. This enables businesses to gain insights into customer queries, summarize conversations, and extract essential details from tickets with ease. With a focus on automation and control, Text, Inc.'s solutions empower brands to improve their service operations and enhance customer satisfaction. The company's AI-driven approach is powered by machine learning and data analysis, allowing for accurate insights and personalized experiences.
team of 101 - 250 people
20+ years of industry experience
rate $300 - $400 / hr
min project budget $250k
PissedConsumer is a leading online platform that empowers consumers to share their experiences and resolve issues with companies. By leveraging its vast network, consumers can communicate directly with brands, access complaint letter samples, and gain valuable insights into industry trends. With its commitment to fairness and transparency, PissedConsumer fosters a community of smart consumers who demand better from the businesses they interact with. Through its services in customer service outsourcing, search engine optimization, and PR services, PissedConsumer helps companies improve their customer experience and maintain a strong reputation. By joining forces with PissedConsumer, individuals can enhance their voice and make a real difference in promoting consumer rights.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
NICE inContact empowers businesses to deliver seamless, frictionless customer experiences through its cutting-edge Cloud Contact Center Solutions. With a comprehensive suite of products including CXone, Workforce Engagement Management, and Journey Orchestration, NICE enables organizations to drive operational efficiency, boost revenue growth, and enhance customer satisfaction. By leveraging advanced AI technologies such as Enlighten Copilot and Autopilot, businesses can automate tasks, improve agent productivity, and deliver personalized experiences. Whether in Telecommunications, Financial Services, Healthcare, or other industries, NICE's solutions help companies create a better customer experience, drive loyalty, and achieve their business objectives.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Denodo offers a comprehensive data management platform that accelerates data virtualization adoption with ready-to-use software on scalable cloud platforms. This platform supports various patterns and use cases, including Big Data, NoSQL data stores, and artificial intelligence. With Denodo's Logical Platform, customers can manage their data effectively, ensuring availability, usability, integrity, and security. The platform is designed to simplify and automate manual tasks, providing a modern solution for business operations. By leveraging logical data architectures, customers can integrate disparate data from various locations, formats, and latency levels. This enables the creation of universal semantic models, which can be used with BI and data science tools, data catalogs, and APIs. Denodo's platform is recognized as a leader in Data Integration by Gartner and Forrester, making it an ideal choice for customers focusing on enterprise-wide data fabric strategies.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
TeleTech provides a range of services to deliver exceptional customer experiences. Their solutions blend AI-first technology and human interactions to optimize costs and improve outcomes. With expertise in big data & BI, AI development, robotic process automation, business services, customer service outsourcing, and call center services, TeleTech empowers businesses to achieve their goals. By leveraging advanced technologies such as messaging solutions, digital transformation strategies, and customer experience insights, TeleTech helps companies like health benefits providers and major banks enhance their CX. This enables them to handle high volumes of calls more efficiently, increase employee productivity, and improve CSAT. With a global presence in 6 continents, across 80+ contact centers, and over 50 languages, TeleTech is a trusted partner for leading brands.
team of 1000+ people
40+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Ruby provides business services, customer service outsourcing, and call center services to help small businesses manage their customer communication effectively. With its virtual receptionist and live chat solutions, Ruby enables businesses to engage with customers in a more personalized way, capturing more opportunities and outmaneuvering the competition. The company's flexible solutions are designed to meet the needs of businesses of all sizes and specialties, providing 24/7 support to help them stay focused on their goals.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
With over 30 years of experience, TransPerfect helps organizations connect with their audiences worldwide. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services. These services enable clients to reach new markets efficiently and effectively, maximizing gains for their business. By leveraging its specialized industry expertise, GlobalLink technology, and a team of 10,000 native-speaking linguists, TransPerfect simplifies multilingual content management and automates translation processes. This results in cost savings of up to 50% for clients. With a focus on professional translations in over 200 languages, TransPerfect is the leading choice for top companies seeking to engage with global audiences.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
NETbilling provides a range of services to help businesses increase profitability and efficiency. Their solutions include customer service outsourcing, call center services, and payment processing with competitive rates. By partnering with NETbilling, merchants can enjoy fast, professional, and courteous transaction processing, as well as robust risk management and reporting tools.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Helplama's live chat answering services integrate all channels customers use, providing a single view of every interaction. Automated emails and alerts can be sent to customers, while phone support can be integrated with ease. This enables businesses to proactively assist customers 24/7 using their live chatbot. The Helplama helpdesk also allows for real-time analysis and improvement of key customer support metrics. By analyzing ticket volume, active channels, and agents' performance, businesses can measure customer satisfaction and turn issues into revenue. With Helplama's expertise, businesses can improve customer support with feedback and enhance their overall operations.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
Smith.ai offers a range of services to help businesses grow. With next-generation AI and human-staffed web chat, they provide solutions for all industries. Their customer engagement platform is designed to power growth, leveraging the power of AI to enhance customer interactions. By combining AI and human capabilities, Smith.ai helps clients improve their customer service, sales, and conversion rates. This results in increased revenue, customer satisfaction, and competitiveness. Smith.ai's services include 24/7 live receptionists, outreach, and chats, as well as call center services, customer service outsourcing, sales outsourcing, and more. By partnering with Smith.ai, businesses can unlock new opportunities for growth and success.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Helpware provides a range of innovative services to transform customer experiences, from AI development and cybersecurity to business services and customer service outsourcing. Their AI solutions enable businesses to automate, personalize, and enhance their data, while their cybersecurity technology protects sensitive information. By leveraging their expertise in human task support, Helpware helps clients create superior customer experiences, drive growth, and achieve a strong brand presence.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $5k
VirtusaPolaris is a leading provider of engineering services that transform businesses. With a strong focus on Big Data & BI, AI Development, IoT Development, IT Services & Consulting, and more, VirtusaPolaris helps clients harness the power of technology to drive growth and innovation. By combining human intelligence with generative AI, VirtusaPolaris enables clients to accelerate adoption, enhance automation efforts, and unlock new possibilities for digital assurance. The company's experts work closely with clients to create seamless experiences, uncover hidden challenges, and optimize operations to meet industry benchmarks. With a proven track record of success in healthcare, ERP, travel, manufacturing, and information services, VirtusaPolaris is the strategic partner clients need to drive business forward.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Conversational provides professional virtual receptionist services to businesses, ensuring that no call goes unanswered. Their team of trained and experienced receptionists answer phones, take messages, and perform basic customer service tasks. This allows businesses to focus on their core activities while maintaining a professional image. With Conversational's virtual receptionist service, businesses can benefit from improved customer satisfaction, reduced missed calls, and increased productivity. By adapting to the needs of each business, Conversational helps clients grow their profit without adding to their to-do list.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Arise is a leading provider of business services, offering customer service outsourcing and call center solutions that help businesses thrive. By leveraging its proprietary GigCX platform, Arise empowers companies to deliver exceptional customer experiences across multiple channels. This results in increased efficiency, improved productivity, and enhanced customer satisfaction. With the ability to work from home on their own schedule, agents can provide top-notch support for brands they love while enjoying flexible work arrangements. Whether it's navigating layoff challenges or optimizing CX strategies, Arise helps businesses succeed in a rapidly changing landscape.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
Convoso powers conversations at scale, providing the leading contact center software for sales and lead generation teams. As a MarTech innovator, its award-winning solutions include the fastest, most powerful omnichannel dialer, as well as Voso AI, conversational AI technology. Since 2006, Convoso has continuously innovated its solutions to drive customer growth while supporting regulatory compliance. With its contact center software, Convoso accelerates revenue by reaching more leads, faster. The platform features a predictive dialer engine that boosts performance efficiency and improves ROI. By automating sales outreach, Convoso helps businesses increase higher contact rates, reduce spam calls, and boost conversions. The company's solutions support various industries, including business services, customer service outsourcing, content marketing, marketing strategy, email marketing, mobile & app marketing, call center services, and sales outsourcing.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
Chat Agents Inc provides real-time live chat support to businesses, allowing them to focus on their core activities while providing excellent customer service. With Chat Agents, businesses can increase online leads, lower overheads, and improve customer satisfaction. The company offers fully managed live chat services, staffed by real people who engage with website visitors in real-time. This helps to generate more online leads, intakes, and bookings. Chat Agents also assists with routine tasks such as scheduling appointments and capturing new client intakes. By providing 24/7 support, businesses can improve their brand loyalty and trust. The company's services are ideal for small and mid-size businesses looking to enhance their customer experience.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $5k
Moneypenny provides comprehensive answering services to businesses of all sizes, offering a seamless extension of their operations. Their team of experienced agents handles calls and chats on behalf of clients, providing a brilliant people-powered solution. With Moneypenny's expertise in customer service outsourcing, call center services, and business services, companies can enjoy exceptional customer experiences while focusing on their core activities. By leveraging the latest communication technology and innovative solutions, Moneypenny empowers businesses to capture every opportunity and deliver outstanding service on behalf of their customers.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Observe.AI provides conversation intelligence software for contact centers, powered by generative AI. This enables businesses to gain valuable insights from every interaction, maximize frontline team performance, and accelerate outcomes. With Observe.AI, companies can leverage the best-in-class contact center LLM to uncover insights from every interaction and supercharge their frontline teams. This leads to improved customer experience, increased sales conversions, compliance adherence, and revenue growth. Observe.AI helps businesses satisfy more customers quickly, reduce risk, and boost outcomes across the contact center.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
TaskUs is a digital solutions provider that combines human expertise with AI power to drive efficiency, productivity, and enhanced customer experience. The company offers high-quality data labeling services to help businesses develop cutting-edge AI systems. Its hybrid approach of people plus AI enables detection and removal of harmful content, fight against fraud, and mitigate risks. TaskUs helps clients develop processes, make headcount more efficient, and grow business through generative AI. With a focus on customer needs and employee culture, the company delivers first-class service to its clients across various industries. TaskUs provides advisory-led end-to-end CXM services backed by a resilient operating framework to meet dynamic and growing requirements.
team of 1000+ people
15+ years of industry experience
contact for pricing
min project budget $50k
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Post your project — free & easyThe digital agency industry in the United States has experienced substantial growth driven by increased digitalization, evolving consumer behavior, and rising demand for digital marketing solutions. Digital agencies provide services such as web development, digital marketing, social media management, SEO, and content marketing. This industry has become integral to businesses seeking effective online presence and digital engagement.
Despite robust growth, the digital agency industry faces several challenges, including intense competition, rapidly evolving technology, and ongoing talent shortages. The sector also struggles with data privacy regulations and increased scrutiny around data usage and security practices.
However, these challenges also represent significant opportunities for agencies willing to innovate and adapt. Growing adoption of AI-driven marketing tools, increasing demand for personalized user experiences, and rapid shifts to digital commerce continue to create new avenues for agencies to succeed. Additionally, agencies that proactively emphasize transparency and data compliance can enhance trust and strengthen client relationships, positioning themselves for sustained growth in the evolving digital landscape.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in United States from 732 available options
Before contacting Customer Service Outsourcing agencies in United States, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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