Dynamic Tour & Travel Management Platform for Crown India Tours
E-Sutra partnered with Crown India Tours to design and develop a comprehensive, user-friendly, and dynamic tour and travel management platform. The website was built to manage both domestic and international tour packages, enhance customer engagement through reviews and blogs, and streamline backend operations like lead and itinerary management.
Project Description:
The project involved creating a scalable, content-rich travel website tailored to meet the needs of a growing travel company, Crown India Tours. The platform was developed to showcase diverse travel packages across regions and themes, support content marketing through blogs, and offer strong backend support systems to manage leads, tours, and customer reviews.
Goals:
Build a visually appealing and easy-to-navigate travel website
Allow admin control over tour types, itineraries, reviews, and blogs
Enable a flexible lead management system for sales follow-up
Improve SEO and engagement through dynamic content management
Support multi-level tour categorization (Domestic/International)
Results:
A fully functional, mobile-responsive travel platform
Increased user engagement through blog and review systems
Improved sales tracking through the custom lead management system
Enhanced online visibility and inquiries within weeks of launch
Positive user feedback and client satisfaction
What was the main challenge in this project?
The primary challenge was to design a flexible and scalable backend system that could accommodate various tour types (domestic and international), detailed itineraries, multilingual content (optional), user-generated reviews, and leads — all without overcomplicating the admin panel.
What was your solution or approach?
E-Sutra developed a modular and dynamic CMS-driven website tailored specifically for the travel domain. Key modules included:
Tour Type Management System: To organize tours by region, theme, and type.
Itinerary Management Module: For detailed day-wise plans and images.
Review Management System: Allowing travelers to leave feedback and build trust.
Lead Management System: For tracking and managing customer inquiries effectively.
Blog Module: To enhance content marketing and SEO performance.
We focused on performance, clean UX/UI, and SEO best practices to ensure visibility and user retention.
What was the outcome or impact for the client?
+40% increase in online inquiries within the first two months post-launch
Simplified internal operations with centralized admin control
Better customer communication and follow-up via the lead management system
Improved brand authority and trust via reviews and content strategy
Scalable infrastructure ready for future features like payment gateway or multi-language support